EM
Elias M
Active since Oct 2015
25
Reviews
0
Industries
Reviews
25 reviews4 months ago
Exchange Dissatisfaction
Good day. Just would like to express my outmost disappointment and frustration dealing with Replay SA. I bought items on the 24th Nov before the actual Black Friday on Sale and received them on the 26th, upon receiving them i realized 2 items from my orders were small, immediately logged an exchange for larger items and selected new sizes, but i did not get a response, followed up with an email to check status 2 days later, only got a response after the sale had ended after Black Friday that the items i selected were out of stock but when i logged the exchange on the site there was still stock. I was told i need to choose different items but i would loose the Black Friday discounts and will need top up. I find it very unfair and prejudice that they conveniently came back to me when the sale had ended and now i need to pay more. I asked why cant i choose items of the same value and apply Black Friday discount as i was eligible for discount having logged the exchange within the Black Friday period or wait for those items to come back stock but they refusing and insisted that i choose new items of the same value of the discount or get a refund. This is very disappointing that they ignored my exchange while they were focusing on pushing sales and ended up running out of stock. I even argued that the same items and sizes i have someone out there might also be looking for them. Very disappointing
0 replies
10 months ago
Prompt response from...
Prompt response from Lindokuhle, kept to her word and ensured i was assisted and got the best cover and premium
53 replies
16 months ago
Bad customer service.
I bought a fridge from Makro online 2 weeks ago, I still have not received my order, I keep calling everyday and the consultants keep giving me the same response that they have escalated my query but nothing happens, no communication or update at all as to why i’m not receiving my order. Please can someone assist. I’ve been without a fridge for 2 weeks. All my food has rotten. Order no : MAK8408177
56 replies
20 months ago
Poor service
Just want to express my absolute frustration and disappointment with Samsung repair division. I bought a fridge at Hifi corp Mall of Africa and has been malfunctioning since it was bought in December 2023. To date repair calls are being logged left/right/centre. More than 3 different service centres have come out to repair it, compressor replaced, gas refill and all but the fridge is still malfunctioning with 4 to 5 different technicians having looked at it. Escalation was sent to Samsung regional manager by the name of Dan who had called me and promised me to give him a week to look for a replacement fridge or refund, now he’s blueticking me on whatsapp and ignoring my calls. Hifi corp mall of africa manager said they cannot process a refund or replacement without his approval. I’m disappointed and disgusted by the behaviour of such a big reputable company. My next step is to go to the consumer ombudsman. They will pay for this distress they have caused me.
106 replies
23 months ago
Avis Car Hire Centurion ****mers
This is in regards to Avis car hire (centurion barloworld branch) my insurance company rented out a car for me there after my accident, the rental car was delivered to my house by the guy named Tshepo, upon arrival Tshepo did the whole contract thing, paid my deposit and we inspected the car (not in depth though) and even said to Tshepo if he’d inspected the car i would trust he would say if anything was wrong, he assured me all was well and trusted him as i was still in shock from previous day accident. The next morning i pickup a chip on the windscreen which is hidden directly under the wiper, no one could have seen this unless they were looking for it, even i understand how he could have also missed it on his inspection, remember i’m just a normal civilian/driver, i don’t inspect cars for a living and should be considered that they are those small chips or dents one can miss when doing inspection which are conveniently hidden like this one. Then i immediately picked up the phone and tried to get through to the branch to notify Tshepo but unfortunately could not get through after almost 30mins on hold as the line gets through or diverted from call centre and not to the branch directly(took a screenshot of this as evidence) because i could sense that i need to start building a case of evidence, also took snaps of the chip as it was starting to stretch out to become a crack. I then decided to physically go to the branch and report this, luckily i found Tshepo, Tshepo acknowledged the chip and told me he would note and that it wont be a problem when i return the car, i trusted him again and to my gullibleness did not insist he gives me a copy of this note or watch him do it instantly while i was there. Few weeks later when i returned the car, Tshepo wasn’t available, the other guy told me to fill in a damage form, i refused and told him i cannot be held accountable for something that i reported, they then said they would speak to Tshepo and let me know the next day. Elias from the branch called to tell me Tshepo denies having spoken to me about that chip or me coming to report it. So now they trying to pin that damage on me, i logged a dispute with customer care, it was reffered to the branch manager, she called me and i explained what happened, she said she’ll investigate and come back to me, she didn’t, i then called customer care to get update only for them to tell me the branch manager also said the same thing Tshepo said that the chip was not there and i should be charged for it. They are trying to pin this on me and its unfair and shady behaviour. Tshepo is very dishonest and shady because he told me when i went back to the branch that car had just arrived from cape town, it was still new so anything could have happened on the way, and again if the check the car history they wont see any record as i was told by Tshepo that i was the 1st client to drive it. I need urgent intervention on this, its a shame what avis centurion are doing by trying to **** their clients into damages they didn’t do. I also have tried to contact their regional manager. Sent him an email but didn’t respond.
106 replies
35 months ago
Unpleasant Service
I would just like to express my disappointment with the manner santam has handled my claim, today marks exactly a month since i had a hit & run accident, submitted a claim but up to date my claim is still in validation processes, santam had appointed their assesor, we went through all the due processes, even met the assesor on the accident scene to explain what happened but till this day, 30 days later, the validation process is still not complete and repairs on my car have not commenced, they apparently have appointed another external assesor to go over the vaildation again, i’ve been with Santam for more than 7 years and have never experienced such poor service, i’ve never been in an accident or submitted a claim with them during this period, had another hit & run accident last year but luckily i managed to chase the third party and caught up with him and claimed from his insurance, never submitted claim with santam, unfortunately for me this time the third party fled. With all this said, I constantly have to ask for updates but my emails and texts are being ignored, what do i do at this point? Santam is supposed to stand with me and protect me and my assets at this time, but its starting to seem like they looking for loopholes or something to decline my claim and not repair my car. I’m being given a very unpleasant treatment right now and do not know where else to go, hence i came on this platform. Hope someone will see this and assist soonest. My next step is to go to the insurance ombudsman if i dont get assistance. This is very disappointing for such a reputable company.
53 replies
37 months ago
Incompetent SCAMMERS
Very disappointing service and their rings not worth the money. We bought a ring last year 2022 in Dec, few days after our wedding which was on the 17th Dec, the ring broke and the diamond stone on the ring fell off, we returned the ring to the store and was issued another one, hardly a month same thing happened to the 2nd ring, diamond piece fell off. We returned the ring again and this time we said we dont want it anymore and would like another option because clearly this one they can’t get it right, we were given few options to choose from and we specifically specified that we dont want a ring that we would need to top up money to get, we chose 1 and as suspected they came back to us and told us to top up to get another one, having explicitly mentioned that they need to give us options that we wont need to top up. Me and my wife have been married for 3 months but she has hardly had her wedding ring on her finger because it’s been back and forth at BROWNS. They seem not to care about this whole ordeal and are offering us the original ring that we don’t want anymore, all due processes were followed in regards to giving them ample time to remedy this situation but having to dig further into our pockets to remedy their incompetence is unacceptable. They are not willing to acknowledge their shortcomings on this and take a bit of a knock but expect us to take a knock financially and we will not have it, we have requested our refund, we will look elsewhere, where they value and appreciate their customers. BROWN IS A SCAM AND NOT WORTH THE MONEY!
0 replies
40 months ago
Vitality Activation
It’s been a very disappointing to deal with such a reputable organisation, I regret having left my bank FNB for Discovery, worst service ever. it’s been almost 3 weeks trying to get my wife and I on vitality after taking out a Life cover with Discovery, No one seems to know how to activate this, their response and status update is very poor to say the least, we’ve spent time and money calling, emailing but no satisfaction at all in this regard and we continue to do so everyday hoping to get assistance, no one seems to care to even consider the fact that we use our own airtime to call in and get told the same story everyday but i’m sure the debit order was loaded successfully and there will be no mistake at the end of the month when they debit, while we sit here and loose out on the vitality benefits. We are very disappointed with Discovery, very unprofessional and incompetent.
264 replies
58 months ago
BAD SERVICE FOR REPAIRS
I would just like to express the disappointment, incompetent and level of professionalism that the service department at HISENSE SA, GAUTENG has shown in dealing with my query, I have logged a warranty query that a fridge that I purchased at Dion Wired was faulty, firstly they came out after a very long time to come and repair the fridge, I think they said the thermometer was replaced then, a few months down the line the fridge started making funny noises and melting, almost similar to the first problem reported, after several attempts and a very long time waiting for them to respond to my call, they eventually came out to "assess" the issue, technician said it was a compressor and said he will come back the next day to replace it, he didnt, made follow up calls and attempts again, he came back to replace the compressor after a week, a day after it was replaced, the fridge started making even more disturbing noise, you could hear it from the bedroom and it was heating up on the side and melting again, I reported again this issue and they said it was a compressor again but no one came out to check this time, its been over 2 weeks since my last report about this issue, up to date no one has contacted me, all i got was an email saying a compressor was ordered and received, a technician will come out again, the technician that came out keeps avoiding me and says i must call the office, the office number does not go through and my emails are being ignored. During all this commotion, calls are being logged and resolved for same issue without any resolution, I must have at least 5 different call numbers. it is with a very heart i have to write such a review, for such a reputable organization, who dont seem to know a simple customer satisfaction/interaction, with staff that dont, either know how to do their job or are very ignorant of their customers and dont actually know how to support their own products, HISENSE IS A DISAPPOINTMENT AND THEIR STAFF! I actually want my refund for that nonsense of a fridge, should this be ignored like they've been ignoring me, I will take it up with consumer ombudsman next, and next if I dont get the satisfaction. i will try and get HISENSE CEO 's contacts in the meantime and make sure he sees this.
0 replies
60 months ago
Rude Agent and unprofessional
My line has been hardlocked because of an outstanding bill from last month that i have already paid as arranged, i cannot make or receive calls and my work is being impacted due to this. I spoke to a very rude agent earlier on today and demanded to speak to the team lead, she rudely said someone will call me back and no one has called since, I don’t even know how they will call me since i cannot receive any calls and have no alternative number.
106 replies
Review Distribution
5 Star
1 (4%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (20%)
1 Star
19 (76%)