ER
edgar R
Active since Oct 2015
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Temu package undelivered
Temu package never delivered but Temu refunded. GFS still holding on to my delivery fee
0 replies
3 months ago
Poor service and nonexistent telephoney
My Temu order was confirmed 15 Dec 2025, GFS still hasn't delivered my package
0 replies
12 months ago
*****ulent trip booked on Uber
Please see below screenshot activity after I logged a query on a ride I didnt request. Their App doest show this trip in my activity history. Last trip booked was 11 April 2025 but the insist that there's proof that I have booked and taken the trip. And normally I would receive an invoice via email and to rate the trip. So there's no invoice or rating for the trip in my mailbox. My account has an unrecognized charge Tue, Apr 29, 5:06 AM Your mobile number : +27743061103 Transaction Date : 2025-04-27 Transaction Amount : 50 First 6 digits of card : 173388 Last 4 digits of card : 6301 Card expiration date : 01/2027 PayPal account email (if applicable): edgar.scouse@gmail.com Screenshot of unrecognised charge : attachment Edgar R. - Apr, 5:06 am Share additional details : This trip was done in Johannesburg and I reside in Cape Town and have no family or friends in that area..... please fix my account immediately. Edgar R. - Apr, 5:06 am Your app doesn't show this apparent trip I took on Sunday 27 April 2025. I just checked, my last trip I booked using your App was on 11 April 2025. Nothing show's for 27 April 2025 Edgar R. - Apr, 2:16 pm Wed, Apr 30, 6:09 PM Your mobile number : +27743061103 Transaction Date : 2025-04-27 Transaction Amount : 50 First 6 digits of card : 173388 Last 4 digits of card : 6301 Card expiration date : 1/27 Screenshot of unrecognised charge : attachment Edgar R. - Apr, 6:09 pm Share additional details : I did not take this trip. I was busy doing a function for customer in Mowbray, Cape Town between 11am and 18:30pm. I can supply the customers details if needed. Edgar R. - Apr, 6:09 pm Thu, May 01, 7:06 AM Hi Edgar! We appreciate your Uber One membership. Having reviewed your account details, we can see that you purchased an Uber One worth ZAR50. Uber One is a membership program offering discounts and perks for Uber and Uber Eats. You can choose a monthly or annual subscription. For available discounts and promotions, look for the Uber One icon in your app. To learn more or sign up, visit the app or uber.com. Thank you for being a member with us. umusht2 - May, 7:06 am U I've reported this *****ulent activity to my bank and they are currently investigating. I will remove my banking details from YOUR APP in order to prevent this from happening again. Edgar R. - May, 10:00 am Hi Edgar, Happy to help. To delete a payment method: 1. Select “Wallet” from your menu. 2. Select the card you’d like to delete. 3. Tap the three-dot icon in the upper right corner. 4. Tap “Delete,” then confirm. Your account must have at least one payment method at all times. If you wish to delete your only payment method, you'll need to add a new one first. Thanks for your understanding. umusht2 - May, 12:21 pm U I noticed on my bank account that you have rejected a ride of R500,00. What's going on here and when will I get refunded for the apparent trip I took on Sunday 27 April 2025? I honestly don't feel safe using this App and your services. Edgar R. - May, 4:48 pm Happy to help, Edgar. In order to locate these charges, could you provide me with the following details? To protect your information, please do not include your full credit card number. For each charge, please provide: 1. Date of the charge 2. Exact amount 3. Type of card (debit, credit) 4. The first 6 and last 4 digits of the credit card 5. The expiration date In many cases, a family member or friend has used a credit card on their own Uberaccount. Before sending us the details above, you may want to check with your family or close friends to ensure the charges were not from them. Once you’ve provided us with the details above, we’ll investigate the source of the charges. We look forward to hearing from you. Abdullah - May, 10:16 pm A Fri, May 02, 7:35 AM date: 27 April 2027, R50, Debit card, 173388 6301, 1 January 2027. I don't have family linked to my Uber account. My bank didn't supply details of the rejected trip of R500 of 01 May 2025. Edgar R. - May, 7:35 am The above details I supp**** when I logged this query. I really don't know why you ask me to submit it again. And I have removed my bank details from your App. Edgar R. - May, 7:41 am Hi Edgar, Having reviewed your account details, we can see that you purchased an Uber One worth ZAR50. Uber One is a membership program offering discounts and perks for Uber and Uber Eats. You can choose a monthly or annual subscription. For available discounts and promotions, look for the Uber One icon in your app. To learn more or sign up, visit the app or uber.com. Thanks for your understanding. Abdullah - May, 1:07 pm A Abdullah, if this is your final findings why does this trip not appear on your App in my activity section under recent trips?. My last trip show's 11 April 2025. If this money is not in my account by midnight tonight I will have to take this matter further. Show me details of the this trip and the one my bank rejected of R500 then you've done your job. It's clear that my account was hacked and it's your job proof to me where these trips pickup and destination was. Then I'll believe you. Edgar R. - May, 3:52 pm Hi Edgar, Having reviewed your account details, we can see that you purchased an Uber One worth ZAR50. Furthermore, we were not able to locate other charges in our system with the provided information. As a result, we’re not able to take any action against it. Since we can't take any more actions here, we won’t be able to respond to further messages on this issue. Thanks for your understanding. Abdullah - May, 5:10 pm A So you refusing to show the actual trip details of Sunday 27 April 2025? Which your App have no record off? Clearly you don't have a clue how to investigate a matter like this and needs to go for serious training skills. I will report this on social media and copy this conversation and all communication in this matter. Edgar R. - May, 6:09 pm This will not be the end of this issue.... I'll do what I normally do..... seen that your staff is *********** to deal with calls or queries in a more professional manner. Edgar Robertson edgar.scouse@gmail.com +27 743061103 Edgar R. - May, 7:28 pm No response needed Can we help with anything else? Yes No
58 replies
15 months ago
Poor support services
I was charged for using 2 drivers where it was only one but the their receipt indicates that two drivers was used for trip of less than 8kms for two people going to the same destination without stopping anywhere else or cancellation from my side
0 replies
35 months ago
UberEats App *************
On Saturday 10 June 2023, I decided to install the UberEats app as I already have the normal Uber app, in order to make use of this new so called fantastic new thing in our country call "online ordering" which is supposed to be trustworthy and safe. Clearly I was wrong.... After selecting the shop and the food to be delivered, a message on the App said that I was quite far from the delivery address.... When I checked, the App selected an address that I used previously for a package to be collected and delivered. I immediately looked to see if I can change the delivery address to my home. After fixing that, another message from the App..."that is unfortunately outside our delivery area, should we proceed with the original address?' I immediately cancelled the order to prevent the food from going to wrong address. Not knowing that I would be penalized R101 from my bank account which they claim cannot be refunded (R89.00) as it's there policy. After many messages and threats that I will not leave this matter, I kept getting the following response from their SUPPORT team...." "Thank you for your response Edgar. We understand this is not the outcome you were hoping for but unfortunately we are unable to refund you for the order in question. Thank you for understanding."
0 replies
46 months ago
Unprofessional communication
I sent the below email to the email address supplied on their website: E-Mail: info@mbdinc.co.za Good day To whom it may concern... I am responding from a sms received earlier with the above reference number. No details with regards to what the message is about...Let me type it for you as received.... "YOUR PAYMENT IS OVERDUE, LEGAL ACTION IN JULY, PAYMENT OF R500 DUE IN JUNE, CALL 0100547983" 2nd sms.... "Payment to be made to JER 31 AND ASSOCIATES RECOVERIES PTY LTD. FNB Acc. No 62864951499 Code 255355 Ref no MBD015752 There is no description in any of these messages as to what it is in regard with. My contact details are below or you may respond to this email. Kind regards Edgar W Robertson edgar.scouse@gmail.com +27 74 306 1103 Hopefully they respond quickly as I do not have the energy to deal with unprofessional people. Like myself, there are millions of south Africans that is unemployed, so if they cannot do their job properly, there are quite a few people out there that can do it for them.
268 replies
47 months ago
No structure nor proper training and people skills and POOR POOR service
Recently my MFC account was handed over to Blake & associates for collection of outstanding balance after my vehicle was auctioned. They are the 2nd collections company to contact me regarding this matter. After providing the previous company with relevant documents e.g affidavit etc of my unemployed status and unable to make any sort of arrangement for payment, the staff of Blake are phoning me EVERY SINGLE DAY for the same thing. Sometimes twice a day. What my understanding is regarding these collections companies is that you can be called at least twice a month, beginning and end of the month. What is frustrating and very UNPROFESSIONAL is that the agents calling has absolutely no info about you and any info transferred from the previous collections company. So you have to repeat yourself and they are very rude by talking 'over you' and also asking you if a friend or family member cannot assist with payment. What BS is this? Harassment is what I would call it and being unprofessional. Me being unemployed will definitely do a better job than their current agents. No structure nor proper training and people skills. If this continues, my next step will be the ombudsman.
268 replies
53 months ago
7 years of great service - Go Team Mobi!!!
I would like to thank the Mobi Warehouse team for real excellent service over the past 7 years. Although there was a few issues during this period, as there always are with any cellphone contract, no matter the provider, I am pleased to say that I will recommend them to all my friends and family. A special thanks to Christina, Matthew and Brandon, the Helpdesk & accounts team whom especially assisted with some difficult times since 2020 during the Covid period when my contract came to and end and I had to switch to pre-paid. Thanks once again. You are awesome in my book. Keep it up.
0 replies
53 months ago
SRD grant goes to South Africans who haven't CONTRIBUTED to UIF or SARS
When the R350 (SRD) grant was introduced in 2020, my understanding was that it was for people who suffered loss of income due to the covid 19 pandemic and this small amount of money was there to bring a little relief. It's not much but could help. When the SRD was re-introduced in 2021 from August, I registered myself and my wife, whom last worked in around 2016. I completed the registration on Sunday 29 August 2021, she received her first payment on 1st September 2021, then 25th October and 20th November. My application has been declined since initial registration with the following message..."alternative income detected" I did some research on their website and came across the following message: When we apply for any grant in South Africa, our details gets sent to the treasury and all financials gets looked at. If any of your bank accounts exceed and income of R595 per month, you will not be eligible for the SRD grant. During September and October my daughter paid money into my account and exceeded the R595. This article on their website actually explains exactly what you should and should not do and that is to stop money going into any of your accounts even if you selected SA post office payment collection. I stopped all eft's and other payments, during November, like friends sending money to pay their account or purchase something for them cause I'm in the area. My application for November 2021 was again declined with the same reason. I sent and email to the provided email address by SASSA and got the below reply, which I followed the instructions but obviously did not work. From our understanding, as mentioned above, South African citizens that had loss of income due to the pandemic, can apply and will qualify if they meet the requirements as stipulated on their site. This clearly not the case as I know of people who are receiving the R350, collection at the post office. (My one friend actually has his own small business and have thousands of rand in his FNB account). One other thing is and doesn't make sense is that allot of the people receiving the grant hasn't contributed to the UIF and paid income tax, so how can they receive a grant that myself and thousands and possibly millions of SA's have contributed, cannot qualify for this small amount of money. That's why our country will not prosper financially, ever. SASSA Grant Enquiries Mon, Nov 22, 4:47 PM (8 days ago) to me Thank you for your email. If your application for the special COVID-19 grant is declined, you have the right to appeal within 30 days of receiving the declined reason. Visit https://srd.sassa.gov.za click on the Application for reconsideration tab and select “ Apply for reconsideration”. You can request reconsideration for each month that the application is declined. When responding or choosing to use email as a form of correspondence, please ensure that your Identity/Passport number is included.
0 replies
56 months ago
Paying for delivery cost with free gift from platinum life
A few month ago I received a call from one of their agents telling me I qualify for one of their FREE GIFTS cause a friend referred me. So I explained to him that I am not interested as the previous agent told me that I will be liable for delivery costs once I select the product online. He then said that that is incorrect and I will receive a message in a few weeks and I should just select the item online. Then I received this message on 31/08/2021: "Dear Mr Robertson, Platinum Life is treating you to a R200 Gift Voucher from the IG Bio Protect range. Use this voucher code DUP0054425 and spoil yourself at https://isabellagarcia.co.za/product-category/mens-range/bio-protect-collection. Expires 2021/10/01. Delivery excluded. Platinum Life"
53 replies
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5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
9 (56.25%)