CS
Christopher S
Active since Nov 2015
16
Reviews
0
Industries
Reviews
16 reviews1 month ago
SARS - the bad & the good
Hiya, Difficult to rate, as the phone menu-system takes one to people without enough experience of life or the work. If a case is outside of their capability, there does not seem to be anyone who can handle a complex case. On the other hand, going into SARS & meeting Mrs Jackson made my day. I have spent, cumulatively, weeks on the phone over many months. SARS has not bothered to pitch for either a face 2 face nor a virtual scheduled meeting, so I took my wife with late-stage dementia - no speech or cognitive ability - in to the Cape Town office & told them that I had done my civic duty : I was handing in a defaulter who hadn't filed her tax forms for 7 years whom they wanted to fine R27000 I told them that I had done my part & now it was over to them to try to sort out my wife's tax problem. There was a bit of a ****-show & a circus before the woman, who - thank God - had a mother with dementia, said to me that if I co-operated instead of making it her (unsolvable) problem, she would sort it out. Mrs Jackson was a hero ! There are some things that one cannot sort out over the phone. We spent over 3 hours sorting out each missing tax-year & my wife seemed to enjoy the outing - Mrs Jackson would give her a sweet or let me walk her around if Fud got restless while all the computer-processing & printing was taking place. Someone needs to give Mrs Jackson a medal for how she handled ME in my angry state, let alone how she maintained her composure & systematically sorted out the problem, year by year, even staying after her shift to complete the task. You have a gem there, SARS : don't lose her. This has to be your employee of the month - at least !
0 replies
11 months ago
Well done Mr NONGAUZA of Santam insurers
I reached out to various companies for comparative quotes when my insurance company refused to honour a valid claim. I was assisted by ATHOLE NONGAUZA who made every effort to check how my process was going & changed our added other items to their proposal. I did not go with their quotation, but I have never before had such determined service from an insurance salesman. Full marks to the man, Mr NONGAUZA, for chasing me until I had made a decision - & then accepted my decision not to take the policy with such grace. I wish him every success & compliment his manager for giving such good training & guidance.
58 replies
15 months ago
Full marks for cooperation between Tafelberg & Defy Appliances
I bought a refrigerator recently & it started making a rather loud noise when the thermostat kicked in & the compressor started. As promised, a Defy technician was organised & the problem resolved within 48 hours. The technician was very pleasant & patient as we waited for the compressor to start & (I hope) has fixed the problem within minutes. Apparently just a loose drip-tray.
0 replies
29 months ago
Poor - & rude - service from vehicle insurance provider
I assisted one of MFC (Innovation Group) with the replacement of a battery. Some time later, the client said that he was told that he needed a more recent invoice, so I - against the system that we use - produced an other invoice. Then we were told that we, the mechanics - had to lodge the claim. After 3 hours spread over 6 days - most of it going around & around telephonic menus, only to finally find a human who would drop us back onto the menu meet-go-round. I have policy numbers, names, phone numbers, ID numbers, vehicle make & model, vehicle identity numbers, registration numbers,, but once someone has quizzes me about all of these, I get told that I will be out through to the correct person & they drop me back into this crazy electronic maze in which they repeat the long story about their service & dedication & surveys, but from which there seems to be no exit - until I told someone that i been on the phone for over half an hour & that the service is terrible, upon which he hung up on me. I don't have the time for this & don't see why I, as a service-provider, should be required to engage with an insurance company for the benefit of their service to their client. I am not a clerk nor a telephonist, but a mechanic.
0 replies
43 months ago
Vox-Frogfoot: a useless partnership in telecommunications
Hellopeter sorted my problem, but my neighbour who also signed with Frogfoot-Vox on 21 July is STILL not connected. He still has not the installation from Frogfoot after numerous calls & promises, but no action. This person lives @ #53 Evergreen Lifestyle Village Muizenberg & is sight impaired, so I am taking up his cause. If Box does not want the contract, could someone please tell Mr Oliver Trevor through me (0824553454) so that he can move on once he is due that the contract shall not be binding. Maybe it is significant that the technical person who finally helped me had left Vox : he was not prepared to explain his reasons. No-one is contactable, so Mr Trevor still has no internet at his home at the end of September ! (Since July)
133 replies
44 months ago
Deplorable inter-departmental & inter-organisation (partners) communication & lack of procedure lead to a very bad & costly experience.
1) contract signed 21 July 2022 with Frogfoot/Vox 10Mbs R289/mnth. 2) after literally dozens of attempts to contact Vox, Frogfoot & Echo, I was promised that a technician would attend to the lack of connection. 3) eventually, a Frogfoot technician came to my house & I was told that I did not even have the correct hardware to be connected. 4) the person disappeared & a technician then turned up to fit the necessary; he told me what to punch in once the system became connected after a couple of hours. 5) I did as I was told, but still could get no connection. 6) I made many more calls & found a technician at Vox who told me that those were not the numbers to enter & he gave me a connection number & a password. 7) FINALLY connected on 25 August (after more phone calls & multiple WhatsApp messages & e-mails. Frogfoot were seldom contactable; Echo was totally uncontactable & Vox simply never called back, as promised.) 8) an account arrived, effectively charging me as if I had been connected from the start of August - over R400, so this was queried & I was promised that my account would be flagged NOT to be suspended. 9) I received a notice of pending suspension 10) I contacted Vox after many attempts & was told again that they would send an amended account & that the account was flagged NOT to be suspended. 11) I received an amended account with an explanation that this was for the initial connection (?) - of which I was never told - as well as the pro rata internet & the month of September in advance. 12) I paid the amount (R363.58) on 8 September - the day of the account. 13) on 13 September, with no further warning, my internet was suspended - I thought that there was a technical fault. 14) 14 September, still not back online, so another call to Vox, only to find that my account is supposedly in arrears (by the R50-odd difference between the initial account & the amended one), so the connection has been suspended. 15) there is someone on duty to take my call, but only the accounts' department (who assured me that my connection was safe) could reconnect me, but they knocked off at 19:00. Clearly, a different department (one hopes) disconnects an "offender", but people or departments don't appear to communicate or have a system for actions to be satisfactorily flagged for special attention. This has been a disastrous start to a relationship that should have followed a fixed procedure that would have taken my old service-provider (M-web) a matter of 2 or 3 days.
134 replies
44 months ago
Vox / Frogfoot / Echo fibre
I got an attempt to contact me after my last review, but I was having an eye-test & asked them to call back. Promises, but no action. I need someone to talk me through the connection while I am her at the equipment so that we can do this. It has now been since 21 July. I need someone to call me now - not when I am out of the house, but I just get voicemail for me to leave messages.
74 replies
44 months ago
FROGFOOT / VOX AIR / OPTIC FIBRE SOLUTIONS
Frogfoot/Vox Air/Echo Optic Solutions make for a useless association : one just has to wonder where the weak link is, because none of them answer calls &, if they read the WhatsApp messages, they have set their phones NOT to show that this has been done. Appalling experience so far : maybe that is why some people do not go the cheapest route ?
74 replies
44 months ago
Echo Vox Frogfoot 😱😱😱
Big fanfare with Frogfoot - weeks ago. Much signing of people at Evergreen Muizenberg, but cannot be contacted: weeks later, still no connection or follow-through on promises to effect Internet connection. With Echo Optic Solutions, Vox & Frogfoot make a useless team. I just wonder who is the weak link, but it's impossible to find out because no-one answers their phones now that contacts are signed. When & on what basis do these guys get commissions . . . 🤔
666 replies
63 months ago
TELKOM simply refuse to cancel debit orders.
TELKOM IS STEALING FROM THE PUBLIC I took on a contract many years ago for a mobile data unit. This unit was used by my mother-in-law. She is now over 80 & doesn't know what happened to the unit, which has been unused for years. I have tried to cancel the debit order, but, although my case has been escalated many times & I have been given reference numbers with promises that TELKOM will no longer draw from my account, it continues - every month. This has been going on for years ! Each month I speak to someone different & my call is "escalated" to someone else who tells me that I will not see another withdrawal. Each month I see my reversed amount from the previous month plus the amount for yet another month taken from my account. Even if TELKOM is legally entitled to continue with the unethical practices of withdrawing after promising to cancel, surely they had a debit order for that original fixed amount per month : surely it is illegal for them to withdraw the previous amounts also. TELKOM IS STEALING FROM THE PUBLIC !
0 replies
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