SS
sashna S
Active since Nov 2015
22
Reviews
0
Industries
Reviews
22 reviews4 months ago
Worst service ever
Over a week im trying to make changes to my policy. No managers are present After 10 years I want to change due to lack of communication and follow ups OFTENTSE MINISI IS TOTALLY ***********.
215 replies
8 months ago
Incorrect evaluation certificate
To whom it may concern I visited Amrican Swiss Phoenix Plaza and put down a deposit on a ring 19th July. I was given assurance by the store manager that she will give me an evaluation certificate for the full value and not the sale price the above can be confirmed by my Parent and partner. Fast forward i went on 24th August to pay the difference and fetch the ring. I was told they dont give an evaluation certificate and the management is off on a Sunday. After phoning the store I was told she will get me 1 ready. Today 27th I went to Plaza to fetch a certificate since the manager was in I was told she is on break and cant be distrubed. She was very rude to me and gave me a certificate with an old price and sale price. I have delt with other jewelry stores in the past few months and they give evaluation certificates for the full price and I can also provide proof. When I did tell her that she was getting very defensive. I as a customer was mislead by your STORE MANAGER and I am extremely disappointed with the fact she gave me a certificate with the sale price. Its not my fault when I purchased the ring it was on promotion. The whole point of an evaluation certificate is to get the maximum value for insurance and from this experience I will never deal with Amrican Swiss Phoenix Plaza or American Swiss in general. I also contacted other Americans Swiss stores for advise and what she has done was wrong. I am requesting for a proper evaluation certificate from Amrican Swiss and not Stern irrespective of them belonging in the same group. I need clarity on the evaluation since I was mislead. A customer is always right! On this ground I am right for requesting a full value because of her giving assurance just for the sale!
0 replies
16 months ago
Overpriced without notification or communication
In November I received an email to update my contributions and my contribution for 2025 was 1650. Yesterday I was debited 2266 an increase of 616 is totally uncalled for. After the review was completed no communication was sent to state to that I was under review again and my medical aid increased to such a high amount which was not budgeted for. Ingwe is more of a ******* and of a communication was sent I would have looked for a better medial aid.
112 replies
25 months ago
Worst service with burn food
I waited over 60 mins for a meal. Meal arrived burnt and without my water that was requested. Management took forever to assist. Other family members also ate burnt food. I would never recommend this place to anyone!!!!
0 replies
33 months ago
Very slow
Very slow service you wait over 30 mins when consultants are sitting and doing nothing productive. Some are even just walking and turning.
60 replies
34 months ago
Disrespectful casher
On Wednesday 12 July I went to Mr Price gateway. Was assisted by Thokozile [Thdla] who refuses to do my refund giving me back cash but very persistent in taking a gift card which I refused to accept and she forced me to take it saying she has no cash in her till. She also had the audacity to laugh at me talking in Zulu saying I want cash but she will give me a gift card. Thinking I am unable to understand Zulu. I expect an apology from the store manager! When I asked for the manager they called a cash desk supervisor. Is this the standards you have at your store. I find this because I'm of a different race I'm treated like this.
60 replies
34 months ago
Incorrectly billing customers
I have not made payment on 28th April because I was out of Durban for the month of May. DSTV has given me a grace period that I never asked for. I had agents calling and harassing me for payment. Now when I call to speak to an agent they ignore my calls and keep quite. When I asked to speak to a manager I was advised he will call me shortly 28 hours later and no feedback. Is this the true reality of DSTV and standards of DSTV
53 replies
35 months ago
Nedbank call center agent calling and defaming people claiming they have loans
I am called often by a lady named Larato stating I have a nedbank personal loan. This is debit off my account. To my knowledge I have no accounts and no loans. She also stats I am running away from the payment related to a loan. She is calling and defaming my character stating I must make payment. When Im asking her to confirm any details even date of birth she is unable to do it. She is very arrogant and refuses to understand she seems to have no work ethics of understanding. She calls from the following number +27510650869
0 replies
63 months ago
Over charge and unprofessional behavior of staff members
Previously I used to pay on the last day of the month. Since the start of covid im paying via the sms link. My understanding is that its from the start of a month to the end of the month. However it got cut off - I was surprised to see that for 2 hours we had to pay reconnection fees which is unacceptable. When I asked to speak to a manager - Clarissa/ Kerrisa cut me off. I had to call for the 2nd time to speak to the manager Amina who was not of much help. I had to wait for over 20mins. DSTV NEEDS TO REVIEW THEIR POLICY. so if my account is paid early for the next month I must expect from payment Date to next payment date for viewing. Also address the attitude of your staff members. Previously I also had an issue where we was charged for viewing in the outbuilding when we canceled.
122 replies
72 months ago
unacceptable and incompetent
Dear Telkom I went to your PHOENIX PLAZA store yesterday to do a port I'm porting from STANDARD BANK TO TELKOM I went in around half past 9 I put the sim on around 1 yesterday only for me to get a telkom number - I went to the store and was told it takes up to 24 hours and if its not active today I must come in - I went in today only to be told they are off line 1 - didn't no a port takes so long 2- why did I get a telkom number on my new sim 3- 24 hours have past its almost 28 hours later and still unsuccessful. I went back in on Saturday to be told to call standard bank when I did on Monday I was informed that they didn't request a port This is 5th visit to your store - and the 5th time I followed the line ... This is unacceptable and incompetent of your staff- its your service that's causing you to lose customers
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (13.636363636363637%)
1 Star
19 (86.36363636363636%)