WC
Wendy C
Active since Nov 2015
22
Reviews
0
Industries
Reviews
22 reviews9 months ago
MTN Harassing Me Over Closed Account – Unacceptable Treatment
I have been receiving ongoing demands for payment on an account that was officially closed on 27 February 2023. Despite following the correct procedures at the time to terminate the contract, MTN continues to issue billing notices and payment demands for a service that should no longer exist. I have been engaging with MTN Customer Service for nearly a month now, providing proof of closure and requesting that the matter be resolved—but to no avail. To make matters worse, the account has now been handed over to attorneys, further escalating a problem that is entirely of MTN's making. This is an unacceptable level of service and a serious breach of customer trust.
0 replies
68 months ago
Woolworths was established in Cape Town in 1931. Since then, they have been continuously building their excellent reputation for quality, innovation and value..... and alleged strange occurrences in their fitting rooms!
It is always nice to treat yourself when you are given money for your birthday, especially when one has not bought any new clothes in months. On Sunday 27th September, I went to Woolworths in the Makhado Mall in Louis Trichardt (Limpopo). I selected my items to try on and then made my way to the fitting room. When I arrived, a staff member was inside, and as I approached her, she locked the door from the inside. Only one person is allowed in the fitting room at a time, and whilst this can be frustrating, it is an excellent demonstration of Covid 19 prevention. I stood outside the changing room and waited my turn to go in. After about ten minutes, a gentleman came out of the changing room holding a pair of shorts; he returned shortly with another pair of shorts. I assumed he had gone to find another size. I waited and waited for almost half an hour outside the fitting room before my husband eventually came into the shop to find out why I was taking so long. I told him what had occurred, from which he then went to the checkout staff to ask them what was happening. He requested that could the gentleman in the fitting room not be made to hurry up, as 30 minutes seemed an unreasonable amount of time. My husband was informed that the fitting rooms were not in use, and that I must have been mistaken about seeing anyone going in or out. I first inquired that if the fitting rooms were not in use then why was there no sign on the door, and why had the assistant, who clearly saw me when she locked the door, not informed me that I could not use the fitting room. I was extremely upset that I was effectively being called a liar as the staff said there was no one in the changing room. I asked them to check, and whilst I tried to also look, I was not allowed. The staff member informed me that no one was in there. I can only assume then that there was an external door for the female staff member and gentlemen to have exited by …. or I will leave the other possibility to your imagination. In either case it was highly irritating that there was no signage stating the fitting room was out of use, and no one approached me, despite noticing me standing outside for half an hour. No one was hurt, nothing was damaged… but the reputation of a shop that I hold in high esteem has certainly been spoiled.
0 replies
68 months ago
Dis-Chem - A pharmacy that makes you sick not better ..... SPREADING COVID 19?
I went to Dis-Chem, a pharmacy, in the Makhado Mall in Louis Trichardt (Limpopo) on Sunday 27th September. When I went to purchase my items at the checkout, I became aware of about eight or so customers standing around the checkout area, none of whom were abiding by the social distance regulations, as outlined by our government. On closer observation, I realised that this was not through their choice, but that only six checkouts were open, all of which were next to one another. Despite this, there were a total 12 checkouts available (of which the six that were open were all next to one another). This meant that the social distancing rule was not being enforced whereas it could have been; each cashier could have sat at a cash till with a space between them and the next cashier; instead, they were all clumped together. I asked to speak to the manager to lodge my concern regarding the lack of social distancing enforcement but was referred to a supervisor. I expressed my concern, stating that the set-up of the check outs was unacceptable and dangerous to both customer and the cashiers’ health. There was also a sign on the wall, ironically stating, “Your safety is our concern.” The response from the supervisor was one of complete disregard; she apologised to me and said they would do something about it tomorrow. I stated that this would be far too late to address if anyone in the queue had the virus, but my concern was met with a shrug. I am appalled at this attitude, and the total disregard for both customers and staff. This was Dis-Chem – a pharmacy…. A place where sick people go! On a final note, I disinfected my hands and had my temperature taken upon entering the store – my temperature registered as 32.4°C – technically this means I was hypothermic, and potentially sick. I queried this with the staff member but was informed that I was alright. How many other people have been allowed to enter the store either hypo-or-hyperthermic? This again, is a huge concern – either the equipment to take the temperature is not functioning or the staff member has not been trained in identifying what a correct temperature should be.
0 replies
81 months ago
Incompetent Staff and blame shifting
We purchased a fridge/freezer online from HI FI Corp on Monday 19 August, and were informed that it would take 2-6 days for it to be delivered. It is now nine working days and the item has still not left the depo. The item should have been despatched from Polokwane but we told that none were in stock and therefore it would be despatched from the HI FI Corp at Thavhani Mall in Thohoyandou. We have been contacting the manager and/or assistant manager at the HI FI Corp Thavhani every day this week, with promises from them to get back to us with a response, although this has never happened. We have had to contact them every time incurring cost from our side. HI FI Corp Thavhani have informed us that our item is at their depo but it is the courier who is at fault for not collecting it; we have been told this every day so far, and that it will either be delivered later in the day or the next. This has been going on all week. We are extremely unhappy with this service and the complete lack of acceptance of responsibility - blame is shifted from one person to another, whilst in the meantime, it is the customer who is having to sort out the mess, and chase up on staff incompetence.
0 replies
88 months ago
"BOO" to Defy Help Centre and their promise of escalated job!
I have a Defy tumble dryer which is still under warranty. It is malfunctioning, so I contacted the Defy help centre on 9 January, and was informed that a technician would assist me within 2-3 working days. I received no assistance, so I contacted Defy again on 15 January, and was told that the 'job' had been escalated, and that someone would assist me that day. No assistance AGAIN, so I contacted Defy on the 16 January.... "it has been escalated", was the response. Still no assistance, so I contacted them twice on 17 January, and was assured that someone would call me back before 2 pm …. needless to say … no response!
0 replies
95 months ago
Kurumba Lodge - poor guest service
VERY POOR SERVICE I stayed at the Kurumba Lodge, Polokwane on 4 July 2018. I checked in at 14:00 by a not very friendly receptionist, who directed me to my room... 'over there to the self-catering unit, number 35'. 'Over there' was a walk through the carpark, past the rubbish bins, but I couldn't find number 35. Eventually I asked a gardener who pointed to a building. There was no number of it, but he assured me that it was mine. I entered the room and it looked fine, so I left to go about my business as I wasn’t going to return until later that evening. When I shut the door, the whole handle came off in my hand. I reported it to the gardener, who happened to be there, and he said that he would fix it. I returned at 21:00 and parked in the carpark. I had been given a gate button, but the electric gate was already open (and remained open) – and was therefore accessible to all and sundry. There were no lights or any security to my room, and I had to walk by myself in the dark. It had looked okay during the day, but at night, in the dark, felt extremely unsafe, especially knowing the gate had been open. I rather cautiously entered the room and checked everywhere for safety. The kitchen light was not working, but I had not planned to use the kitchen that night. I used the bathroom and found there was no toilet roll. I called the reception, who sent some one over to my room, as I was not happy about walking back out in the dark. I queried whether being ‘self-catering’ meant that I should have brought my own toiletries – I was told that the room had been serviced. There was no soap in the bathroom though, which for R780 for the night, I at least expected. I requested some soap for reception, but this did not appear. With it being July, it was very cold, so I decided to have a hot bath – unfortunately, there was only luke warm water – not satisfactory. I then decided to make myself a hot drink, and found one tea bag in the kitchen, but a box that was clearly meant for complimentary coffees etc. With no hot bath or hot drink. I went to bed – I looked for the blanket – there wasn’t one! I checked-out of the room at 07:30 the next morning to go in search of breakfast. I informed the reception of my unhappiness with the room, and security. I was told that the toilet roll was an error, but I wasn’t entitled to a hot drink in the room. REALLY KARUMBA LODGE …. IS THIS THE BEST YOU CAN DO!! I had paid R350 deposit, and then had to pay the remainder despite my dissatisfaction with the service. Please see Dropbox link, which I will be posting on social media and sending to the travle company that i booked with. https://www.dropbox.com/s/oiwiwc4kkogow6g/Karumba%20Lodge_COLLINSON.mp4?dl=0
0 replies
104 months ago
Inapproriate travel insurance
We travelled to the UK from South Africa in August 2017. On arrival, our luggage was lost for over 24 hours. We had taken out travel insurance which was supposed to cover us for replaced emergency clothing, which we purchased. However, when we tried to claim this back, this was the following response: We acknowledge receipt of your correspondence concerning your claim for luggage delay and are very sorry to note the circumstances described. From a review of your claim, we note that your luggage was delayed following your flight from Johannesburg to London. At this time, may we kindly refer you to the policy wording booklet, specifically page 10 under the heading of Period of insurance where it states the following. Period of Insurance Your holiday or journey must begin and end in your home area, (unless you have arranged cover for a one-way trip). Cover cannot start after you have left your home area. We must now point you to page 13 under the heading of Home Area where it states the following. Home Area The area you normally live in which in accordance with our residency requirements (see page 10) would need to be within the UK or the Channel Islands (Please note that for the purpose of this insurance each of these areas is defined as a separate area of residence). Having reviewed your claim, we note that the journey started in Johannesburg and not the UK, and therefore is not covered by the policy. Unfortunately, in view of this, we are unable to accept liability for the claim on this occasion. I have emailed the company with the following response: I note your points but am confused as to why you provided me with the policy if it was not going to cover anything. I am a British Citizen residing between South Africa and the UK. I paid for this flight ticket and insurance policy with a UK credit card (registered at my UK address). If the policy was not going to cover my needs, then why did you accept . I have yet to receive any feedback. POOR SHOW!!!!!!!!
0 replies
114 months ago
Ridiculous time frame to settle claim
<p>We went to Italy for our honeymoon at the beginning of October and unfortunately were robbed. We went to the police and reported it and obtained a crime refernec number. On our return, we submitted our claim to Europ Assistance SA and received an automoated email saying our claim would take between 3 and 21 days.</p> <p> </p> <p>After 21 days, contacted Europ Assistance SA again via email, and received another response saying it was being dealt with. I have since follwed up every week via email, with the same reply. There is unfortunately no telephone number to contact them, only a fax and email.</p> <p> </p> <p>I am worried that this is not a bona fida company and that we have been scamed ... either that, orthis is VERY poor customer servive. How difficult is to settle a simple claim that has endor*****t from the Italian police?</p>
56 replies
122 months ago
Customer Care - non-existent!
On February 26th, lightning damaged our laptop. I registered this as a claim with on 29 February 2016. After MANY phone calls at MY expense, our damaged laptop was replaced with a new one on 8 April. This laptop is not compatible with our software. Our previous laptop used Microsoft Office 10 - this laptop requires a later version of Microsoft - \Office Home and Business 2016\" - cost to activate R3599.99. I have contacted First for Women to try and resolve this with no success.<br> <br> I am appalled at the level of service - I am having to use a borrowed laptop to do my work which is very inconvenient. In addition, staff say they will call me back with an update but to no avail. Consequently, I have to use my own airtime, despite requesting that I be called back.<br> <br> Response rate history is 0% - given that the automated responses say someone will get back to me within 4 hours."
75 replies
122 months ago
Failure to assist
On visiting the UK, we hired a car online through [URL Removed] and used a company called Interrent. There were no problems with the collection or the use of the car. However, on returning the car, we ran into problems. Interrent is not situated at the airport but is a few miles away from Heathrow. We had been given a map when collecting the car, but despite this, we were unable to find the Interrent office again. We drive up and down the M4 and A4 with no luck, and time was running out for us to check in for our return flight. As a last resort, we decided to head towards our terminal at Heathrow and call Interrent and ask them to assist us. Bear in mind we had no cellphone coverage or a SatNav. I called Interrent from the airport and asked if they could come and collect the car. They refused. I begged them to help us and was in tears as I explained we'd tried to find them but couldn't and now we needed to check-in. I was told that if I didn't return the car, then the police would be contacted. Since we received no help, we opted to drive to another car hire company to see if they could direct us to Interrent - and we eventually found the location.
0 replies
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5 Star
4 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (45.45454545454545%)
1 Star
8 (36.36363636363637%)