Tube M's Profile | Hellopeter

44 months ago

Phumla was professional and polite and friendly

Phumla was professional and polite and friendly. She updated my policy accurately and answered all my questions.

74 replies

53 months ago

The agent or Miway representative was polite, proficient and professional

The agent or Miway representative was polite, proficient and professional. She assisted me with my query quickly with accuracy.

53 replies

RE/MAX of Southern Africa

111 months ago

Remax Midlands: 5 Birkett Place dealing with Leuis Jardim

I send this e mail for and on behalf of myself. I wish to herein state that to my knowledge the below mentioned are a reflection of the truth; and are an account of my experience of rental management or lack thereof by Mr. Leuis Jardim, acting as an agent of Remax. On the 15th of December 2016 I called Leuis Jardim and spoke to him hoping that I would be able to attain a listing. He advised me that I should send him my e mail address and thereafter he would send me a listing on 16th December 2016. I asked him if Remax was open on the 16th and he said no but he would be working so he would send the listing. I sent him my e mail address via sms. (Please see attached). Mr. Jardim only sent me the listing on the 19th of December 2016. I looked at the listing and I decided I would like to try and apply to rent 5 Birkett Place since 601 Nedbank Plaza had already been taken. So I called Mr. Jardim and asked him what one needs to do in order to view the flat. He advised that I could go to Remax and collect the keys. I would need to leave R 200 along with my ID or drivers license. I in turn asked him if it would be possible for someone to meet me at the flat as I already stay in Scottsville and he said yes. I asked for a time and he said he would let me know. He did not in fact meet me at the flat nor arrange for someone to meet at the flat. He also did not let me know why none of the above happened. On the 21st of December 2016, I attempted one again to try and view the flat. I called Mr. Jardim, who once again said he was busy. So I thanked him and decided I would go to Remax to collect the keys myself. When I got to Remax the lady at reception said she had seen Mr. Jardim looking for the keys but that Adri had signed them out to Penny and that Penny had not returned them. So I tried to call Mr. Jardim, who did not answer my call. As I stood in the reception area, Mr. Jardim walked in and spoke to the lady at reception who was telling him that I had come in and left a message and my number. To this Mr. Jardim responded, “Yes, that’s the number that was calling me as I was coming up the stairs”. He did this without acknowledging my presents nor being aware how rude and unconcerned he had come across while vicariously representing Remax. Once he acknowledged my presence he said he would try to locate the keys and would get back to me. Later on that afternoon I received smses from Mr. Jardim that said we would only be able to view the flat the following day. On 22nd December I woke up and called Mr. Jardim in the morning to find out what time we could view the said flat. He said that he would let me know. At 12h30 the same day, after Mr. Jardim had not made attempts to contact me (once again, I called him and asked what time we could view the flat. He told me I was more than welcome to go to Remax and collect the keys to view the flat as he was busy with a client in Montrose. At this point I was annoyed and hung up the phone. I phoned Mr. Jardim back and he opted not to answer so I sent an sms expressing my frustration. Thereafter I spoke to Mr. Johan Scott who gave me the office number and advised that I speak to Andrew or Mr. Katz (please forgive misspelling) and also told me that the Remax office would be closing at 14h00. Which I would not have been aware of but for the forth coming informative communication of Mr. Scott. I was unable to reach Andrew and Mr. Katz but I, managed to speak to Linda who assisted me by collecting the keys and keeping them with her so that if I made it to Remax before 14h00 (the time they would close on the said day) I could collect the keys and view the said flat. I managed to get to Remax at 13H35 to collect the keys. To my surprise suddenly Mr. Jardim had now become available to assist me with viewing the flat. I have since viewed the flat and am currently a tenant of 5 Birkett Place. I am not happy with the standard of care and professionalism of Mr. Jardim. I also feel that I had made numerous attempts to contact Mr. Jardim. As well as Adri, who both decide when they want to answer and when they want to assist persons looking to rent property for reasons best known to both of them. On the 21st of February 2017, I arrived home to find that the electricity had been disconnected. This came as a shock to me as the only statement I received was a statement requesting R4200.00 to be paid. Before moving into the flat I asked Mr Jardim how the electricity bill would be paid. He told us that a statement would be sent from Remax once received from the municipality. I have not to date received a single electricity statement requesting payment of utilities from Remax or the municipality and I check the mail box daily so as to avoid having the lights disconnected. The only statement I have receieved without fail is the rental statement that is always duly paid. I feel that the manner in which Remax has dealt with the rental of 5 Birkett Place is unprofessional. And highly inconveniencing to myself (a paying tenant). I am not sure why I am experiencing such incompetence and frustration. I pay my rent on time! I sent through proof of payment. If I had received a statement to pay for electricity I would have paid that too timeously! And yet due to the slack nature and incompetence of someone working at Remax I am sitting in the dark irritated beyond the comprehension of the idiot that is too stupid to care that they have created such an uncomfortable situation for me (a paying customer). This is not only frustrating to me but also I am sure will also frustrate or stir concern in persons who entrust Remax to let their property where this e mail to be published on social media sites such as Hello Peter and/or Facebook. I understand that Mr. Jardim is a busy man, however this conduct to me is worth raising and addressing as it is not only unprofessional but also a very poor reflection of the services offered by Remax as an agency. To me, Remax appears incompetent and slack vicariously through the unconcerned conduct of its employees and this is disappointing.I may not be the only person this has happened to (as voiced by Mr Jadim) and I cannot speak for anyone else but myself. That said, to me, I have the right to share my views and concerns openly and honestly. I am not sure if I am being treated this way because I am a young black female. I feel that I have taken the necessary steps to communicate with the rental agents who work at Remax and that they have not in turn exercised reasonable care and s**** that one could expect from rental agents who represent a reputable company such as Remax. This conduct can also appear as though they (the agents working for Remax) are discriminating against certain classes of people without consideration f the merits and can result in Remax appearing as a company that does not allow equal opportunity when it comes to various persons who approach Remax with the aim of doing business. I would like to receive feedback with regard to the above stated matter. I look forward to any correspondence as that is always better than no correspondence at all.

0 replies

Vigour And Verve

112 months ago

RE: Poor Customer service at Vigour and Vere Pietrmaritzburg 14 February 2017

15 February 2017 Dear Sir/Madam, RE: Poor Customer service at Vigour and Vere Pietrmaritzburg 14 February 2017 To whom it may concern, I write this letter of my own free will and wish to state that the below events are true as far as my understanding of what took place on the said date. On 14th February 2017, myself and two friends arrived at Vigour and Vere Pietermaritzburg to have dinner. We got to Vigour and Vere at about 20h10 and found a queue at the door and a waiting list with bookings and walk-ins. The people who had made bookings were seated first and the walk-ins were seated one after the other according seating availability. We decided to ask Bongeka, the Vigour and Vere employee at the door, if we could leave our name as well as our number with her so that when a table becomes available we can come and take it. She said yes and we left our name and number. We decided to take a walk around the Casino for a few minutes while we waited. As we came back to the entrance of Vigour and Vere (not longer than 10 minutes later) we found that Bongeka and another Vigour and Vere employee (a tall gentleman in a white Vigour and Vere shirt) were ready to give away our place on the waiting list. I think this was inappropriate and very poor customer service management because Bongeka did not make the effort to call us (keeping in mind she said we can leave our contact number and she would call us) and did and also we informed her that we were taking a walk around and would be back as soon as a table became available. Once we were seated we then had to wait an additional 20-30 minutes to be served as the waiters and waitresses on duty kept saying they were busy focusing on room service or serving other tables. Once again, I feel this was very poor customer service because we were eating at Vigour and Vere for free so it did not make sense in my mind why we should receive sub standard service. When it happened that we were served, Mlu (our waiter) was incredibly helpful and polite. More than that, the food was delicious and well prepared so we commend the chef. However, had we not been patient and waited for our table (that Bongeka and the other employee) almost gave away for reasons best known to them we would not have enjoyed the well prepared food. So my point ultimately is, that even though a business is busy this does not mean that standard of care should drop. Reception service is the first point of contact with a business and the greeting we received from Vigour and Vere was appalling. Beyond that we had to wait a longer than normal time to be served and I feel as a paying customer that this type of treatment is unacceptable. And can easily create a bad impression about a good business. Yours faithfully, T Mbumwae **********

0 replies

Vigour And Verve

112 months ago

RE: Poor Customer service at Vigour and Vere Pietrmaritzburg 14 February 2017

15 February 2017 Dear Sir/Madam, RE: Poor Customer service at Vigour and Vere Pietrmaritzburg 14 February 2017 To whom it may concern, I write this letter of my own free will and wish to state that the below events are true as far as my understanding of what took place on the said date. On 14th February 2017, myself and two friends arrived at Vigour and Vere Pietermaritzburg to have dinner. We got to Vigour and Vere at about 20h10 and found a queue at the door and a waiting list with bookings and walk-ins. The people who had made bookings were seated first and the walk-ins were seated one after the other according seating availability. We decided to ask Bongeka, the Vigour and Vere employee at the door, if we could leave our name as well as our number with her so that when a table becomes available we can come and take it. She said yes and we left our name and number. We decided to take a walk around the Casino for a few minutes while we waited. As we came back to the entrance of Vigour and Vere (not longer than 10 minutes later) we found that Bongeka and another Vigour and Vere employee (a tall gentleman in a white Vigour and Vere shirt) were ready to give away our place on the waiting list. I think this was inappropriate and very poor customer service management because Bongeka did not make the effort to call us (keeping in mind she said we can leave our contact number and she would call us) and did and also we informed her that we were taking a walk around and would be back as soon as a table became available. Once we were seated we then had to wait an additional 20-30 minutes to be served as the waiters and waitresses on duty kept saying they were busy focusing on room service or serving other tables. Once again, I feel this was very poor customer service because we were eating at Vigour and Vere for free so it did not make sense in my mind why we should receive sub standard service. When it happened that we were served, Mlu (our waiter) was incredibly helpful and polite. More than that, the food was delicious and well prepared so we commend the chef. However, had we not been patient and waited for our table (that Bongeka and the other employee) almost gave away for reasons best known to them we would not have enjoyed the well prepared food. So my point ultimately is, that even though a business is busy this does not mean that standard of care should drop. Reception service is the first point of contact with a business and the greeting we received from Vigour and Vere was appalling. Beyond that we had to wait a longer than normal time to be served and I feel as a paying customer that this type of treatment is unacceptable. And can easily create a bad impression about a good business. Yours faithfully, T Mbumwae **********

0 replies

Debonairs Pizza

115 months ago

Commendable service Debonairs Scottsville

To whom it may concern, I want to thank the employer behind the staff at Debonairs in Pietermaritzburg Scottsville. I never leave Debonairs without a laugh or a smile. That is hat I call service. :) Yesterday I was particularly flattered by the message Zanele wrote on my pizza box. I appreciate the initiative and more than that the creativity. It was one of those days when I just needed to smile. Thank you, Debonairs. Yours faithfully, Tube Mbumwae **********

135 replies

Game

115 months ago

RE: A retailer displays the incorrect price in a shop

“The general principle is that a supplier cannot display goods for sale without displaying a price in relation to those goods. The exception to this rule is if the goods in question are being predominately used as a form of adverti*****t. If there is an error in the price, the supplier cannot insist that the consumer pay a higher price for the goods or services than the one they display. If more than one price is displayed, the consumer is not required to pay the higher of the two prices displayed. However, this does not apply if a new price fully covers an old price.” On Friday 28 October 2016, at around 17h40, I went to Game Stores at Liberty Midlands Mall. There in the electronics department I was assisted by a young gentleman. I explained to him that I was looking for headphones and asked him if he would buy the pair I had selected. He said no but asked the gentleman who is allocated to the headphone section abpout the Phillips headphones I had chosen. He brought me back information that was related to what I had asked but not directly answering the question.I took the headphones which I had selected (Phillips Headphones) and on the basis of the price allocated above which I saw (R220) and I headed to the till to pay. When I got to the till I noticed that the price that came up was R 249. I alerted Mellissa (the cashier) who in turn alerted Serro Chetty. Serro Chetty proceeded to check the price and advised that the price above the headphones was not in fact the price of the allocated headphones. I feel that is not my fault and therefore should have not been my problem. Is it not the duty of the staff in the store to ensure that prices are displayed correctly? She (Serro Chetty) explained that sometimes the prices move. (Again not my problem, also not caused by me). I explained that I didn't move or remove the price though. She said that she understood that however the price was what the price at the till was said to be (R249). She then advised that I take a cheaper pair of headphones (R115) which I did not choose and did not want. I explained to her that I took the Phillips headphones and I didn't change anything to favor me. I found this offensive, undermining and rude. As in my hand I held the set the set of headphones I had selected. My issue was not that I wanted cheaper headphones but rather that the price was not displayed correctly (due to no fault of my own) and thus why should I have to play more than R220 which was the price I saw? I as a consumer am aware of my consumer rights. Please note portion stated above my issue. I am not sure if I was treated this way because I am young, black and female. I would appreciate feedback with regard to trhe above mentioned. Should I not hear back from Game Stores I will take further action. Yours faithfully, Tubesebo Mbumwae **********

105 replies

FNB (First National Bank)

118 months ago

Thank you, FNB.

Last week after two visits to FNB Hayfields wherein I failed to do what I had hoped to out of frustration and dissappoinment I posted a reveiw detailing sharing my side what I felt took place. I am happy to state that my concern and complaint was promptly and duly addreessed on Monday morning. Three visits, one ID, a lease (as proof of residence) and one rant later, FNB has managed to help me. I really don't see why it had to be so hard. I appreciate that I lodged my complaint on Saturday and got a call back promptly on Monday. The effort put into resolving issue was prompt and commendable. More than that Mrs Thandeka Ndlovu was patient, polite and informative. Many thanks too to the ever so friendly and efficient, consultant named Yvonne M. I appreciate the effective and productive service delivery. Hopefully, FNB will consider specifying for purposes of clarity what their standards consider as acceptable "proof of residence". So that other people may not face unnecessary difficulties on the basis of lack of clarity. Thank you, FNB.

53 replies

FNB (First National Bank)

118 months ago

FNB, is it how can we help you? or how can we not help you?

You have got to love FNB. A month or so ago I walked into FNB at Hayfields in Pietermaritzburg. I stated to the young female that I would like to open a bank account. She asked me if I had my ID and proof of residence. I asked if I could use my driver's license. She said no. So I left and decided to return at a later stage. Today, 23 July 2016, I went back to FNB in Hayfields where I again stated that I would like to open a bank account. The young man asked if I had my ID and proof of residence. I asked if I could use my driver’s license. He asked if I had had an FNB account before I said yes. He said he would check for a copy of my ID. I then said I had my ID. Upon looking at my proof of residence he said FNB couldn't accept the letter as it was a once off letter. I then checked my e mail to find maybe a utility bill which was unfortunately in my landlord's name. So I appealed to the young man on the basis that looking at the documents before him I do pay the lights where I stay and I do receive post where I say I stay, so if he can open the account then I will bring a lease later. He explained that if he opened an account incorrectly FNB could be fined for not following NYC rules (know your customer). He then went on to involve the FNB manager who explained that newly opened accounts are inspected after 60 minutes (which was different to the 90 minute time period stated by the young man). She also said even if I sent through the lease, she isn't sure it would comply with their requirements. So at this point I said thank you, took my things and left. FNB adverts ask, "How can we help you?" Well, let's see. You can start by explaining why I was not told to bring a proof of residence that is recurring to begin with? Is it because I am foreign that I encountered these difficulties? Or perhaps because I'm young, black and appear easy to dismiss? Don't you think if I was told what I need to bring initially that perhaps maybe I could have done that in order to comply? Effective communication is essential. We are only as effective as those we hire to communicate on our behalf. This, FNB, is how you can help me.

53 replies

Panarottis Pizza Pasta

125 months ago

Well done, Panarottis, Well done

Last night two friends and I went to Panarotti's Pizza Pasta at around 20H30. First of all we found all the staff neatly dressed and clean with welcoming smiles to match. We were seated and attended by Jordan. He was a very professional, very polite, very tolerant waiter. We we so grateful. We were checked on regularly and our food was served to us hot. I commend all the Panarrottis staff that was present from the chefs and cooks in the kitchen to the floor waiters and waitresses to the managers. I level of professionalism definitely is worth commending. Well done, Panarottis, well done. And thank you.

75 replies

Tube M

Reviews

Phumla was professional and polite and friendly

The agent or Miway representative was polite, proficient and professional

Remax Midlands: 5 Birkett Place dealing with Leuis Jardim

RE: Poor Customer service at Vigour and Vere Pietrmaritzburg 14 February 2017

RE: Poor Customer service at Vigour and Vere Pietrmaritzburg 14 February 2017

Commendable service Debonairs Scottsville

RE: A retailer displays the incorrect price in a shop

Thank you, FNB.

FNB, is it how can we help you? or how can we not help you?

Well done, Panarottis, Well done

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