RU
Raquel U
Active since Jan 2016
9
Reviews
0
Industries
Reviews
9 reviews49 months ago
Terrible Service, Zero Communication, Unknown and Unnecessary Delays
I have been waiting for a parcel delivery for the last 2 days, sitting patiently at home. The parcel was initially scheduled for delivery on 11 April 2022. By 5pm it had not arrived and the tracking status read "Customer not available or business closed", so I called customer service. I told them that I was at home waiting for the parcel all day, so I was 100% available. The lady on the phone asked to confirm my address, and it turned out that they did not have the unit number in my complex (though I am peeved that the driver didn't call me on my cell phone when they arrived and realised they didn't have the unit number). I am not sure how this error occurred, but we corrected the address over the phone and the driver was told to call me if there was any difficulty or if they needed directions. The delivery was rescheduled for 12 April 2022. Today, 12 April 2022, I sit at home again awaiting the delivery. At 2pm, I checked the tracking. Once more, the status read "Customer not available or business closed". I called customer service again to enquire and express my frustration. The woman on the phone again checked my address, which was still not correct. We confirmed my address on the phone and she asked me to hold while she called the driver to see if he was in the area and could deliver my parcel. When she got back to me, she confirmed that the driver actually had the correct address (who knows how, considering it was incorrect on the system), but that operations had called him and told him not to deliver my parcel. Firstly, I am flabbergasted that the driver did not call me when he realised he didn't have the unit number - it would have been a quick fix. Secondly, I am outraged at whoever from operations told the driver not do deliver my parcel. Why on earth would they do that, when it had already been on board the vehicle twice? What authority do they have to decide that it should not be delivered? Why have I not been contacted/informed about the delay? And what exactly is the delay? The lovely woman on the phone did not know the reason. This courier service is shockingly bad and the communication is non-existent. I will never recommend or use FedEx in the future. It will be a miracle if I ever receive this parcel.
74 replies
54 months ago
Nonexistent Service from Call Centre
I have had the worst experience on the phone with Vodacom trying to enquire about upgrading. I am getting SMSs telling me to upgrade, but I am sure that my contract only expires at the end of December 2021. I want to know if I pay for two phones and contracts, two sets if insurance, etc, if I upgrade now, or whether the old contract and old insurance get cancelled. I called twice this morning. First time someone answers, doesn't say anything and then hangs up. Second time, a woman called Pricilla answers. I ask my question, she checks the phone number and verifies me. She then stops talking to me, but I can still hear the background noise of the call center. I spend about a minute going, "Hi Pricilla, are you there? Pricilla, can you hear me?" until she finally hangs up. I still do not have an answer to my question. What is the point of having a call center when the staff are so rude and don't even deign to answer a simple question? I will now have to go into a store and probably waste more time trying to get an answer out of these people.
106 replies
69 months ago
ALWAYS FANTASTIC
I always receive fantastic service and speedy deliveries from the SA Candle Supply team! They really care about their customers and go the extra mile to provide fabulous service.
0 replies
69 months ago
Terrible Communications, Bad Service
I called AEG at 9:00 this morning to ask for a technician to fix our washing machine (my husband accidentally opened the door too early and the door is now jammed). I was sent a reference number at 9:40, and have received no communication whatsoever since. I called back at 15:00 to enquire about what is happening. I get told there is a 48 hour wait time (which I was not informed of when I called the first time) and that I must wait the full 48 hours before calling back. I told the woman how disappointed I was with the bad communication and she put the phone down on me. I am shocked at the lack of service from what I used to think what as reputable company.
0 replies
70 months ago
No Customer Service
I run a small business and have been using Aramex store to door service to courier products to customers. There is a place on the waybill to write special instructions, and I always write "Fragile - be careful", as my products contain glass. There was an incident where an order was delivered to my customer shattered. I opened the Aramex website and tried to find an email address to submit a complaint - nothing to be found. I opened the chat bot and asked for an email address to submit a complaint - no response from the bot. Six days later, I received an email from "HA" at Aramex saying to please submit my complaint to that address. I submitted the complaint and have received no response (it is now 23 days after I sent the email complaint and 29 days after attempting to chat to the bot on the website). I am disgusted by the lack of customer service. Aramex South Africa needs to pull their pants and get their act together.
0 replies
79 months ago
Great Communication and Customer Service
I recently complained to Montego about a bag of dog food that I purchased in which most of the pellets were mouldy. I received a speedy response from their marketing manager who explained that there was a problem with one of the batches where the instruments in the lab were not taking correct readings, and so the environment was too moist when the food was produced, hence why the pellets were mouldy. I was told that a recall of that batch had been issued, and to please return the bag of food to the store I purchased it from to get a replacement. I am exceedingly impressed with this customer service and the quality of the research and testing that went into the mouldy batch. Thank you Montego for providing such stellar support to your customers.
0 replies
106 months ago
Fantastic Online Etiquette and Service
<p>I recently placed my first order with SwiitchBeauty, a South African start-up business founded by a teenager. Since placing the order, I have received updates on the order status via email and Facebook Messenger. I received an email from an employee called Tasheen, saying to contact her if there is anything that I need or about which I would like to enquire. I then also received an email from the founder of the company thanking me for my purchase and , again, offering to assist me with any queries.</p> <p> </p> <p>As someone who shops online frequently, this is honestly the best online service I have ever received. I have had such trouble with online support from other, much bigger and more well-known companies. This is really such a refreshing experience. SwiitchBeauty, keep dping what you're doing.</p>
0 replies
111 months ago
Disgraceful Customer Service
<p>I applied for a credit card from Virgin Money a few weeks ago after it was recommended to me by a friend. Everything was going well until I had a hiccup with my proof of residence. After sorting out with the courier company (CCD Couriers) that a vehicle registration certificate was adequate proof of residence, my card was delivered on Tuesday 14 February.</p> <p>I tried to use it the following day, but the card was declined. I called the card service center ( ********** 273) to sort it out. The gentleman I spoke to said everything looked perfect, except that the funds had not been allocated to the card. He escaleted the issue and said that I should receive an SMS that night at 20:00 to tell me that the card has been activated, or maybe I would receive it at the latest the following morning. I received no SMS on Wednesday 15 or Thursday 16 February. </p> <p>On Friday 17 February, I called the card service center again. I spoke to a woman called Karabo, who said that my proof of residence had not been accepted and that I needed to email a different proof of residence to their FICA department. I said to her that the courier had accepted my proof of residence and that the man on Wednesday had also said that it was fine. She insisted that it was not adequate. After an exhausting 20 minutes, Karabo found a list of acceptable proof of residence documents and read them to me. One of these was a VEHICLE REGISTRATION CERTIFICATE, WHICH I HAD GIVEN TO THE COURIER ON 14 FEBRUARY. She said she would escalate it and my card would be working in 24 hours. </p> <p>I patiently waited for my activation SMS, which never arrived. On Tuesday 21 February, I called them again. I spoke to a woman called Emily whose manner bordered on rude. She again informed me that the proof of residence had not been accepted. I explained to her my previous conversation with Karabo. Emily said she would escalate it and that she would get back to me with feedback on the situation. I told her that I wanted to speak to a manager. She put me through to a woman called Annelie, or Hannelie (she was so soft and difficult to hear). Hannelie repeated what Emily had said, wasting more of my time. She said she would contact the FICA department and follow up with me by close of busines that day. Close of business is 17:00. Neither Emily nor Hannelie have got back to me since these conversations. </p> <p>I am absolutely outraged by this disgusting display of non-service. I am loathe to waste my airtime to call the service center again, as nobody can help me and nobody ever calls me back. The staff are completely incompetent. I will never recommend Virgin Money to anybody.</p> <p>Sincerely,</p> <p>Irate Customer</p>
56 replies
125 months ago
Great Servive at Easyway
I've been to Easyway twice now for my vehicle insurance, and they are always very quick to help. The staff have a great attitude and make the hassle of dealing with insurance much more pleasant than I expected.
53 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (55.55555555555556%)