NN
Nina N
Active since Jan 2016
13
Reviews
0
Industries
Reviews
13 reviews24 months ago
Excellent Service
We have been with Cool Ideas for 8 years and their service has been exemplary. Yesterday we contacted them regarding our intermittent internet and bad WiFi. Lydia, the call centre assistant, was so professional and helpful. She assisted us as much as she could and opened a ticket. Alex Hlapa then contacted us within the hour and was an absolutel star. Both are an asset to Cool Ideas.
53 replies
56 months ago
Disgusted in Starbucks
I am absolutely disgusted with Starbucks. I was always a devoted Seattle Coffee Company customer but Starbucks offered some wonderful offers on their App and so I decided to use their services instead. I downloaded the App, paid money into it and eventually qualified for 4 free beverages. On Friday I was informed that the App is no longer functional as they have installed a new system and I lose the money I have in it as well as my free beverages!!!!! This is theft pure and simple. I have R52 still on my App which is money I paid in. Starbucks knew well in advance that they were changing systems and should have notified customers so that we could use our money and free points.
0 replies
61 months ago
Kingsmead Are Tops
On 19 March, my daughter and I went to Kingsmead Clearwater. We were assisted by a delightful gentleman called Sibusiso. He was an consummate professional the entire time. The store didn't have the size my daughter needed and Sibusiso immediately contacted Randridge branch to find out if they had them and to keep for us. We also met the delightful Tebello who helped my daughter with sizing. Both Sibusiso and Tebello are a huge asset to Kingsmead and should be rewarded in some way.
0 replies
103 months ago
Busamed Harrismith you are a winner!!!!!
On 11 October 2017, the unthinkable happened when on our way from Johannesburg to Durban for our annual vacation, my 48 year old husband had a stroke. At the time we didn't know what was happening but managed to get to Busamed Harrismith. Penelope Lesapo saw us from the emergency room and ran out with a wheelchair and then Lebo Lesia joined her and they took him into their care. They were amazing, both loving and calming. The emergency room doctor, who's name I can't remember, was so professional and thorough. Ultimately my husband was admitted into ICU and the staff were fantastic, arranging everything with our medical aid and eventually a transfer from Harrismith to Durban - Mathipana Morale, Pretty Leketlane, Khaya Nkomentaba, Thembisile Mkhwa****, Sizakele Mthethwa, Lettie Murajana and Paseka Matia you are angels. The biggest thanks goes to Dr Litelu who diagnosed a complicated stroke without the benefit of an MRI scan, the neurologist in Durban was blown away. I believe that everyone at Busamed Harrismith are the reason my husband is expected to make a full recovery and I thank you from the bottom of my heart. You are doing this job because it is a calling.
0 replies
110 months ago
Phenomenal Service
<p>On 16 February 2017 I went to MFC to get a settlement on my car and change my details. I was assisted by Irshaad Jogee and I was blown away by his service and professionalism. Usually going to a bank and waiting in queues is something I dread but this experience was hassle free and I believe that's in large part due to Irshaad. </p> <p> </p> <p>Irshaad is a huge asset to MFC and I hope he is rewarded accordingly.</p>
56 replies
110 months ago
Fantastic Service
<p>On 27 March 2017 my husband went into Multichoice to do a change of ownership on a decoder. He came home and couldn't stop raving about the service he received. He was assisted by Thabiso Mthethwa and he was blown away by her friendly service and professionalism. We feel Thabiso is a great asset to Multichoice and hope that she is rewarded accordingly.</p>
56 replies
114 months ago
Impeccable Service
<p>On 22 November 2016 we went into the Cell C Northgate Branch to upgrade our contract. We were assisted by Zanele Mnameteli and all I can say is "Wow". Zanele was one of the most professional people I have ever dealt with. The entire process was so seamless and hasslefree which is a rarity nowadays. I really feel that Zanele is an enormouse asset to the Cell C brand and I hope she is rewarded accordingly.</p>
56 replies
120 months ago
Best Service We've Ever Received......EVER!
<p>On 10 June 2016, my husband needed a new cellphone (and bought me one too), so he went to the Samsung store at Fourways Crossing. There he met Zane Sekwena at the iFix counter. Zane transferred all my husbands data and was friendly, efficient and professional. My husband was blown away.</p> <p> </p> <p>I couldn't set up my phone so on Monday 13 June, I went to the same store and asked for Zane. He was amazing. It took him 2 hours to transfer my data and set up my phone because my old phone was such an outdated and inferior model. Not once did he make me feel like I was a burden and nothing was too much trouble. He never lost the smile on his face even after having to run to his car to fetch his tablet, hook up a laptop and find various cables to get it all right for me.</p> <p> </p> <p>Zane is an absolute asset to the store and deserves every accolade he can get. I even heard people coming and asking for him specifically. The store is obviously very well run because all the staff are friendly and helpful but Zane is the star of the show. It is so refreshing to have service like that in a country that is not service orientated in the least.</p>
53 replies
122 months ago
Pull you socks up Pick n Pay
I usually use Hello Peter only for compliments but frankly I've had Pick n Pay Hyper Northgate in chunks. The staff are rude and unhelpful. Recently they moved everything around in the store and if you ask anyone where something is, instead of taking you, they just tell you the aisle number. Checkers, Spar and Woolies staff always take you to the correct place and in fact Checkers staff even show you the shelf you're looking for. The tellers are extremely rude and as for the staff behind the bakery and deli counters, I have never experienced such bad customer service. Last week was the straw that broke the camels back. One of the tills was taking cash only but they had a hand written sign stuck on the side of the till that you could only see once you were in front. As a result many of the customers waited in line for 15 minutes for nothing! The attitude of the staff in response to this was shocking.
75 replies
122 months ago
Well Done Standard Bank
Today I received a phonecall from Standard Bank Financial Fraud Division to enquire about a potential irregularity on my cheques card. After doing some security checks, we established that everything was above board. This is about the 4th or 5th time Standard Bank have notified me when transactions are not the norm. I haven't heard of another bank that do this. I am so impressed and I feel so secure knowing my account is being monitored and looked after.
75 replies
Review Distribution
5 Star
11 (84.61538461538461%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
1 (7.6923076923076925%)