AL
Annette L
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Black Friday... more like The Darkness that is Vodacom
I signed up for a recurring Data bundle on Black Friday in Nov 2025. Pay R130 per month and receive 30 Gigs for the next 24 months. The money is being deducted from my account every month, but I have to call and go through a massive rig-morale to actually get the data. This month I have called twice, asked for a manager to call me back, and now it's the 5th of the month and nothing has happened, no data been allocated. Bare in mind, these phone calls lasts up to 30 minutes each time I have to call. Now, my sons contract that is connected to my account - he wasn't allotted any data or airtime as per the contract specifications. I am sick of this.
56 replies
22 months ago
Audi - not just a name, but true Customer Service
Wow Wow Wow! I have not been this impressed with the service from a company in many years. My car went in for a service at Audi Hatfield on Thursday, and Brandon, my service advisor was so incredibly helpful and professional and then really went over and above when it came to replacing the bushes on my Q3. I cannot sing your praises enough. To receive such outstanding service in this day and age made my day and I will really be an Audi fan for the rest of my life. Audi Hatfield, and Audi SA, you are what Customer Service should look like.
0 replies
25 months ago
ASTONISHING service from Momentum Insure
I am so impressed with Momentum Insure. I have had two claims in one week and not only has it been hassle free, but both claims were approved, and the one paid out within 24 hours of me submitting the claim. Norah Dirading assisted with one claim and I am just so happy to be able to sing her praises as she deserves it. Fast, friendly and efficient. Thank you - it just shows that I am definitely insured with the correct company.
56 replies
28 months ago
Aramex… definitely not a courier but definitely snail mail
My parcel from Shein took 5 days to get from China to Sandton. The parcel, according to the tracking system on Shein has been lying at Aramex since 7 Dec. I have been trying to get hold of Aramex for nearly 2 weeks now. No one answers the phones, and there is 0 response on the WhatsApp line, I have tried numerous times. How can it take longer for the parcel to get from Sandton to Pretoria than it did to get from China to Sandton??
0 replies
42 months ago
Snupit, more like Duped-It
I was looking for a t-shirt supplier and thought using Snupit as a platform would be a safe way to go as I thought they vetted their vendors properly. I paid for shirts to a company whom got in touch with me, from their recommendation. The shirts never arrived. After numerous empty promises from the supplier, he offered a refund and I even gave him a few more days to produce the products I had paid for upfront. The good never came, the refund didn’t occur. I contacted Snupit who’s response was to open a case of theft against the Supplier and they will provide the information required. On Monday I received R2000 from the supplier after Snupit blocked his accounts. I was promised again by the supplier the balance would be paid the next day (yesterday). I in the meantime contacted Snupit again for the relevant information in order to open a case of theft as they promised but didn’t hear from them. I emailed again this morning, just to be ignored again. Also now the supplier isn’t taking our calls. Do not use Snupit as a referring service as clearly they are not interested in really delivering service to the consumer. I am a small start-up business and the loss of the remaining R5500 is costing me my business. Snupit doesn’t seem to give a dime.
132 replies
60 months ago
Freddy Jeans - more than just an amazing shaping fit.
I have to give Freddy SA a huge applause for their excellent customer service. I had a problem with the jeans I bought online, and they arranged collection within a day, and I received my brand spanking new jeans a week later. I am really impressed with the helpful and friendly, and efficient service I received from them. Thank you Freddy, you definitely have a customer for life.
0 replies
66 months ago
Edgars trying to save their business off the backs of once loyal customers
I am one of the unfortunates who has been left jobless due to Covid-19. Luckily, I have been paying for account protection via Edgars for many many years, and thus went into the Edgars Centurion branch in order to claim from this insurance. This took me two hours! Still, I kept receiving calls to pay my account, and after explaining to numerous call centre agents, eventually requesting a Supervisor to call me back (which I am still waiting for), my account has now been handed over. So what did I pay the account protection for, for over 5 years? Dutifully every month??
0 replies
88 months ago
Incompetence upon Incompetence
I renewed my cell phone contract in Dec 2016 - and upgraded the handset. This is a 24 month contract, thus according to my calc, the last payment due end Dec 2018. However, I noticed on my bill for Jan 2019 I am still being charged for the handset. I called Vodacom, and the Call Centre agent counted the payments and agreed with me, 24 payments have been made. She logged a query, with ref # 1- ********** ********** . Next thing all I get is a notification that my query has been resolved, and closed. No phone call from Vodacom, no email, not a word. So I call again. I am told the contract was started in Jan 2017 - to which I requested the sign copy as my records says Dec 2016. After all, he who alleges, must prove. The agent says my query has been resolved and closed - at this point my patience are running thin so I ask for the Supervisor. Cindy comes on the line and I explain to her that not a single person has bothered to call me and tell me what the resolution on my query is. She logs another call and promises someone will call me back to explain the resolution . I am still waiting - no call to this day. The next thing, another sms that states my query has been resolved, and closed, Still, no phone call, this for query number 1- ********** ********** . Again, to day, no feedback. I am so sick and tired of Vodacom and every interaction having to be a battle.
210 replies
95 months ago
Vodacom AGAIN
Once again, Vodacom just never ceases to amaze. I purchased a 5gig data contract in 2016, which according to my knowledge expired at the end of June 2018. I called towards the end of May, and cancelled the contract that would expire end of June 2018. The call centre agent told me that it would come to an end, end of July 2018. I accepted this as I agreed to the contract terms and conditions. To my utter chagrin, I notice on my next statement, that not only am I still paying of the data, the cost has now gone up with more than R50. So I call Vodacom this morning, and spoke to Tefo, who then tells me that the contract has in fact, not expired yet, and it will only expire on 1 Aug 2018. This is very baffling to me as I took out the contract in June of 2016, add 24 months that brings us to June 2018. I asked him then, why did the cost suddenly go up with more than R50, to which he tells me, the contract had expired and thus it means the discount, has been forfeited. When I told him that this makes no sense whatsoever, how can you tell me on the one hand it only expires on 1 Aug, but then the next moment you tell me the discount had been forfeited due to the contract expiring?? I asked to speak to a supervisor, whom to my utter shock, was not available! They had all gone into a meeting till 9am this morning. It is now 12:30 and I have not yet received a phone call from anyone to explain to me how a contract can both have expired hence discount forfeited, and also not expired even though I telephonically cancelled within my 30 day period. Always with Vodacom, everything has to be a fight and a battle. I am so exhausted with fighting with this company.
159 replies
105 months ago
Service and assistance was like a breath of fresh air
I would like to commend Charlie, and the rest of the guys at Supa-Quick in Stoneridge. On Friday I completely misjudged my turn and ran a curb, resulting in a burst tyre. I walked over to Supa-Quick and the guys, and especially Charlie assisted me immediately! They drove to my car, and as my spare doesn't fit, assisted by changing the tyre on the too-small-spare, onto the rim that fits. All of them helped me with nothing other than grace, and broad smiles, and to top it all off, they didn't want me to pay as they said they only changed the tyres for me. You guys made my Spring day so much brighter and I would like to thank you all for the incredible service! We need more businesses like this one that went far out of their way, and did it all for a smile and a wave. You guys are great!!!
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)