AM
Aviwe M
Active since Mar 2016
16
Reviews
0
Industries
Reviews
16 reviews8 months ago
Poor Service and Business Conduct from Nedbank
I received a call on the 5th of July 2025, from Nedbank to offer me a Rebate of R200 if I agreed to open a Nedbank account. The consultant advised that I qualified for the Rebate because I have an active account with MFC. I asked the consultant if that was the only qualifying criteria and he said Yes, he just needs my consent to open the account and let him know where he should deliver the card. I advised the consultant that I am employed by a different and my salary will not go into this account, I will not be using the Nedbank account. He said that we can open the account just for me to get the Rebate on the 22nd of each month. I asked about the banking fees, and he said that the account monthly fee will R100. I greed to the deal , collected the card, downloaded the Money and waited for the 22nd of July. No rebate came into the account and I never make a deposit into the account because I wanted to see if the Rebate promise was really true. I was irritated because Nedbank failed to deliver on their promise. I called Nedbank on the 5th of August and laid a formal complaint because they didn't deliver on their promises. I was promised that a complaints manager would call me within 24 hours, No call from Nedbank. I called on the 8th , to do a follow and I was promised that a manager will call me back but no call call again. On the 11th, I called again and there was another empty promise. I called on the 13th, I was again promised a callback and I refused to put the phone down, asked for the manager to attend me on that call. The manager told me about the terms and conditions of the account. I informed her of my conversation with the Nedbank consultant and why I took up the offer. She insisted that terms and conditions are there, pointed out that I didn't even make a deposit into the account. I was frustrated because I was starting to feel attacked and I felt like she didn't care about about how I felt about the matter. I felt like I was talking to a school principal that was disciplining a school boy for misconduct. I requested that she goes and listen to the recording when I took up the product, hear for herself that I was not informed about the terms and conditions that she was telling me about. I again requested that someone gives me a callback and the manager told that there's no point requesting a callback because the person is going to say exactly what she was telling me. I kept telling her that the request for a callback, was because of the promise that was made on the 5th of August.I just received an email after the call, on the email there were terms and conditions, I don't even know whether that was the outcome of the complaint or what. I am frustrated by this business conduct and the poor service/treatment that I have received from Nedbank. I am still waiting for a call from Nedbank
0 replies
14 months ago
Abuse received from African Bank employees
It is so disappointing to see that African Bank does not take my request seriously, no sense of urgency in dealing with the matter. Yesterday I received a call from the bank advising me that the matter will take 7 working days from yesterday. I did tell the consultant that I do not expect that because it was already 8 days after submitting my request. She promised to call me back but there was no communication thereafter. It is really unfair that I have to wait a further 7 days for African Bank's turnaround time, after I've waited 8 days without any communication from the bank. I had explained to the consultant, the financial harm that was caused by the lack of resolution to this matter. I would like to request the bank to take this matter seriously, show a bit of respect to it's clients even if they are not financially sound and are going through financial difficulties. I really feel victimised, disrespected and abused by African Bank employees because of my financial situation.
53 replies
15 months ago
Pathetic Service from African Bank employees
I am an ex employee, left the bank 2 years ago but I'm still listed as staff and some of their departments are unable to access my profile. I have been calling in , trying to get this matter sorted but I have received pathetic customer service. I called the bank about 20min ago and again wasted my time because the consultant told me that she won't be able to assist me, she can see the complaints from 2months ago and will have to wait for staff loans or complaints department to get back to me. I tried to reason with her, trying to make her understand my frustration but she was having non of that and eventually dropped the call on my ear. This is really frustrating and I wish that someone at African Bank can be able to assist resolve this matter. Bonolo Modise has just made matters worse. I believe that African Bank can do better than this. Unfortunately, I have been getting poor service at every interaction and I'm starting to believe that it is a new culture at African Bank. It is a very ugly culture
530 replies
16 months ago
Pathetic Service by African Bank's call centre
I am so disgusted at the poor service that I have received from African Bank call centre staff. I have been calling the bank to make a payment arrangements since November and the issue is still not resolved. I am an ex employee, left the bank 2 years ago but I'm still listed as staff and some of their departments are unable to access my profile. I have been calling in , trying to get this matter sorted but I have received pathetic customer service, some of the consultants putting me on hold for 20 to 30 minutes. African Bank consultants have this ugly culture of passing the responsibility and in the end I'm being inconvenienced. I have made calls during working hours, sacrificed my lunch hour in trying to get this matter sorted but without any joy. Some of the consultants had promised to call me back but nothing. I logged a query/complaint and I was given a turnaround time of 7 days , that too came and went by without anyone from African Bank calling. I called in after 12 days , still I was sent from pillar to post. Eventually I spoke to a lady(Zelda) from African Bank complaints department and she promised to resolve the issue. I called to do a follow up on her promise, all I'm getting is that the issue has been escalated to the collections department and that Zelda will contact me when she gets feedback from that department. I don't like how I'm being treated by African Bank staff, no one is taking responsibility and they make me feel small. Maybe it's because I'm calling in to make a payment arrangement, some of the consultants has made me feel small by saying that I'm responsible for the arrears and some left me hanging. This matter has really inconvenienced me and African Bank is not dealing with this query. I have been promised a callback on a few occasions but nothing. There's no communication at all. This level of service is really pathetic
168 replies
26 months ago
Poor service from Nedbank MFC
Nedbank MFC is failing to communicate with me regarding an Car Insurance that they made me pay. In October 2023 I was asked to submit proof of car insurance, I did send the proof to MFC. However, they continued to charge me about R600 for Insurance that MFC took out for the Vehicle. I did not get any confirmation of receipt of the insurance, there was no communication regarding turnaround time for the Validation of the documents that I had submitted. I was paying 2 insurance for 3months and I did not want to cancel any of the insurance because I was afraid that I might not have cover should something happen. All that time there was no communication from MFC regarding the insurance. On 8 February 2024 I received an email from some insurer(Direct Independent Brokers), informing me that the Insurance was cancelled and a Refund will be paid to me within 3-5 working days. Still no communication from MFC regarding the Refund, I called MFC and non of the MFC employees knew why the Refund has not been paid. I called DIB( Direct Insurance Brokers), they did not have answers and they said that will contact MFC and revert back to me, still nothing. This has been a bad experience from MFC and I have never had any issues with MFC in our relationship of 10years. I hope that MFC will contact me with clear timelines and let me know when I'll be getting the Refund. I believe that someone at MFC will take ownership of this matter
56 replies
32 months ago
***** at SARS
I reported a *****ulent account that was opened with my ID number at TymeBank, on the 4th of August 2023. I became aware of this account when I went into a SARS branch to do my Tax returns and I was advised that refunds that were due to me, were paid out to the TymeBank account. I lodged a ***** case with SARS(on 14/07/2023)and TymeBank(04/08/2023). I called TymeBank on 11/08/2023 and I was advised that the investigation was concluded , the matter was resolved, the funds would be returned to SARS and Tyme Bank is waiting for an indemnity form from SARS, in order for them to return the funds. However, I find myself in the center of a blame game between the 2 institutions, TymeBank is blaming SARS for not verifying the bank details before paying out and SARS is blaming TymeBank for allowing someone to open a *****ulent account using my ID number. All I need are the funds returned to SARS and a detailed report of How were the funds paid without verifying the account? It is shocking that an institution like SARS would pay funds into an unverified bank account and someone can just change my banking details without verification. The *****ster did NOT use any of my contact details nor did the person change those details, makes me wonder how was did the person manage to change only the account details without receiving an OTP or any form of verification . It has been a long and frustrating exercise for me, in trying to get this matter resolved. Ironically I am requested to submit documents and verify information, even though the case looks a long way from being resolved. The SARS employees(Pinetown Branch and Call Center) just say that the matter is still under investigation, with an indefinite turnaround time. I don't know what is the SARS ***** department, is still investing. Tyme Bank has already concluded their instigation and I'm almost certain that SARS will come to the same conclusion. To me it looks like a lack of action or interest rather than time needed to resolve the matter.
0 replies
32 months ago
Unresolved ***** case
I reported a *****ulent account that was opened with my ID number at TymeBank, on the 4th of August 2023. I became aware of this account when I went into a SARS branch to do my Tax returns and I was advised that refunds that were due to me, were paid out to the TymeBank account. I lodged a ***** case with SARS(on 14/07/2023)and TymeBank(04/08/2023). I called TymeBank on 11/08/2023 and I was advised that the investigation was concluded , the matter was resolved, the funds would be returned to SARS. However, I find myself in the center of a blame game between the 2 institutions, TymeBank is blaming SARS for not verifying the bank details before paying out and SARS is blaming TymeBank for allowing someone to open a *****ulent account using my ID number. All I need are the funds returned to SARS and a detailed of How the person opened an account using my ID number and which documents were used? It is shocking that a person can be able to open a bank account without complying to the FICA requirements, yet have full authority to transact on the account. TymeBank is a playground for *****sters and Money Launderers , judging by the manner of which my case is being handled.
252 replies
35 months ago
Bad Service - Old Mutual Mdantsane City
The service that my family has received at Old Mutual Mdantsane Branch City, has been very poor. Lack of empathy shown by the staff , is beyond me. This is a Query that started in September 2022, my sister was advised that there was an investment that needed a letter of Executor and the beneficiary is my niece. She was advised that the investment needed the letter of Executor and my niece's banking details, for it to payout straight into my niece's bank account and it won't go into the Estate late account. My sister eventually managed to get the required documents and submitted the documents at the beginning of May 2023, at Old Mutual Mdantsane. She was advised that the turnaround time was 7days. It has been 3weeks now without any update from the branch, only received an Automated SMS that back office is processing the claim. I asked her to go back to the branch for an update on the matter(Last week Friday), came back saying that they told her that it's still being processed by back office. I asked my niece to visit the branch(on Monday) herself, ask what type of investment it is? What is delaying the process? How much is in the investment? What about the 7days turnaround time? Is anyone at the branch doing a follow up?. None of that information was furnished, instead a new Old Mutual bank account was open and advised that the funds would be disposed into that account. I decided to visit a branch in Pinetown (Monday afternoon), I only had the reference (CEB...). The consultant at the Pinetown was so willing to assist, made calls in trying to get answers and even escalated the matter. Only then , my niece received an SMS stating that she needed to bring the Estate late account number and letter of Executor. I asked her to visit her branch and ask why now the SMS requires an Estate late account, are the funds going to be paid into the Estate Account? What is going on ? What type of investment is it, what had changed? The consultant(Phelisa) at the front desk just told my niece to read the SMS and that is what was required. She didn't even open her claim to see why they were requesting those documents. I called the branch to find out why there was a change in the required documents. I was told that was the requirement by the claims department and the claim would not be processed until we bring those documents. I do understand processes and procedures but I am not happy how the branch handled the matter, even spoke to the Branch manager. There was a lack of empathy, was told that those were the requirements and the branch cannot do anything beyond the SMS. I was only asking for the branch to call the relevant department find out why they were requesting an Estate account but my niece was advised that the funds would be paid into her bank account. The branch manager wanted to give me the 0860 number, he failed to address the matter. I was asking the branch to do a follow up on the matter, get the correct requirements. The branch failed my family, failed to deliver on the 7days turnaround time promised, failed to do a follow up, didn't show that they care. It's been 3weeks now, no one has done a follow up, my family had to be the ones going back to the branch to find out but still received the same service. This matter has financial implications, my mother was a sole provider and now that responsibility has fallen on me , after her passing. These finds were part of the month end budget, hence this claim was submitted at the beginning of the month. We planned according to what Old Mutual Mdantsane advised. Had we been advised about additional documents during the turnaround, it would've been better, we would have been in a position to react in time (before month end), as we have to request the letter of Executor from another financial institution . My niece is loaning taxi fare from neighbours, the electricity has been switched off by the municipality, my family is sitting in the dark. It has been a very frustrating and emotional claim. I do believe that we wouldn't been in this situation had Old Mutual Mdantsane City Branch delivered on their promises or had they done a follow up or give feedback in time. Now my family is sitting in the dark, without food and I'm unable to assist. Old Mutual Mdantsane City Branch did not sound like they cared or even attempt to call the relevant department to find out the new turnaround time, the expected process going forward. I am so disappointed in the service that my family received from that branch. You would think that people that work for a financial institution as big as Old Mutual, would show empathy and willingness to help resolve queries being cognisant of the sensitive nature .
53 replies
37 months ago
********* Business and Unprofessional Employees
Trafalgar Property Management (Johannesburg) has given me the worst possible service , no communication, unfair treatment and Tamaryn Dean's email was unprofessional . I was a tenant at no.213 Mapungubwe Hotel , Marshall Town, Johannesburg It was brought to my attention that should Bongani (Agent)fail on his attempt to get a tenant, then I would be liable for the rent for the month of march 2023. There was No attempt/effort to get tenants for the month of march, the apartment was not even advertised to show any attempt. I vacated the apartment on the 10th of February 2023, there was no communication from the Trafalgar office nor did anyone come out to do inspection. I had made attempts to remind Bongani about the last date, there was no response but I had stated the date on the email (giving notice) and stated the reasons of me leaving. I don't feel that it is fair that I'm being penalised for the lack of effort from Trafalgar. It would be better being penalised knowing that your office was actively looking for a tenant. I feel that your office made no effort because of the clause, which is ********* and I did not think a company like Trafalgar would conduct business in such a manner. Furthermore, I am billed for water and electricity that I never used(February and March 2023). There is something wrong with the billing system or there was someone that was using the apartment after I left. This is a concern and I would like Trafalgar (Johannesburg) office to look into this matter, even investigate. I believe that Trafalgar is not letting out that apartment anymore, however I have been penalised. There is no tenant for the month of April as well, goes to show that the apartment no longer forms part of their business and I feel hard done by retaining my deposit. Inspection on the property was only done on the 24th of March , the I was advised to send a proof of Banking Details, as the inspector was satisfied by the inspection and confirmed that all was in order and my deposit would be processed in due course, only Tamaryn Dean to respond in an unpleasant manner on the 3rd of April 2023. It has taken almost two months for Tamaryn Dean to give unjustified clarity, surely she can do better than this . I trusted Trafalgar to do a fair business because of their reputation but instead I'm treated unfairly. I find it very ********* for Trafalgar Property Management Johannesburg to retain my deposit, knowing very well that they won't be letting out the apartment. The deposit amount was R6700 and the rent was R6000 per month. While expecting my deposit back, I'm told that I owe R330 for water and electricity and still to be billed for cleaning. I am disappointed by this outcome, the billing system and would love Trafalgar management to review this matter.
0 replies
44 months ago
Excellent service received from Avbob Queenstown and Mdantsane
I would like to thank Avbob for the excellent service that they provided to arrange my mother's funeral. I received the best service from Avbob Mdantsane and Avbob Queenstown. There was excellent collaboration between the two branches , in making sure that everything went smoothly and was done on time. Lindiwe from Avbob Mdantsane gave me such excellent service, at times I even forgot that I was there to arrange my mother's funeral. A lady by the name Mam'Mfene from Avbob Queenstown was very impressive in making sure that everything was done on time as per my wishes. I would like to thank both these ladies for their empathy and delivering excellent service. My mother had a great send off, thanks to Avbob for such a exceptional service. ......... Regards Aviwe Mtiya 0834930117
74 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
0 (0%)
3 Star
1 (6.25%)
2 Star
1 (6.25%)
1 Star
11 (68.75%)