LM
Lorraine M
Active since Mar 2016
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
I had food poisoning at Cresta Mall
I would like to lay a complaint. Yesterday I went to the Cresta Mall Spur. I ordered my usual favourite meal and had food poisoning. I had to ask my brother to go to the pharmacy to go get Actived charcoal and took buscopan so that I can feel better. Which took a bit longer. I couldn't even walk that well. The manager did nothing to help, he did not even write a report of my incident. Instead he just wrote asked for me to write my name and number when I was leaving the restaurant. He paid no attention but just continued to be busy taking care of other customers. I have never had this kind of an experience in any restaurant and I must say that I am very disappointed in the food prepared and the manager of the restaurant. He did not even call to find out if I got home safely. It's not like I did not paid the full bill, I even tipped the waiter for his good service. I will never eat at Spur ever again.
0 replies
13 months ago
Unprofessional and Unreliable – Still Waiting for My Deposit
I rented an apartment at Sambro House from March 2024 and recently moved out after deciding not to renew my lease. The decision to leave was due to ongoing issues with electricity and water in the building, which made living there frustrating. Before moving out, I ensured that the apartment was left in perfect condition—no damages or defects were found, and I even hired professional cleaners to make sure the place was spotless before my move-out date. Now, a month after moving out, I am still waiting for my deposit refund. Despite multiple follow-ups, I keep being told there are "delays," but no real explanation or timeframe has been provided. It’s becoming clear that they are avoiding payment, which is completely unprofessional and unacceptable. If you are considering renting here, be cautious—not only are there maintenance issues, but getting your deposit back seems to be a struggle. I wouldn’t recommend this building based on my experience.
0 replies
14 months ago
Makro incomplete order
We ordered 5 pack of 24 toilet paper but only received 2 pack of 24 and 1 pack of 16 toilet paper. I tried to log a return online however the system is not user friendly. May you kindly assist with sending 3 pack of 24 and we can return the 1 pack of 16 toilet paper. Order number is MAK8866028. I have called so many times and every time they tell me that they will escalate the matter to the Returns department. till this day we have not received the toilet paper. Please refer to the reference number 4920836. I am so disappointed that Makro has not responded or refunded us or brought the toilet paper which is still missing. its been more than a month now.
71 replies
22 months ago
Poor Communication and Slow Service delivery
I am writing to formally lodge a complaint regarding the extensive delays and poor communication related to the repair of my Renault Kwid Claim number 300908394690560, which was brought in for repairs on the 15th of May 2024. Before bringing the vehicle in, I explicitly asked if all the necessary parts were available for the repairs. I was assured by Chako Panelbeaters that they had all the required parts, which influenced my decision to proceed. At that time, I was told that the repair would take until the 29th of May 2024. However, the completion date has been repeatedly pushed back. As of my last communication with Chako Panelbeaters on the 12th of June, I was informed that the completion date had been further delayed to the 15th of June and subsequently to the 19th of June. Despite the assurance that the vehicle was in the painting stage since the 29th of May, progress has been disappointingly slow. Moreover, I was recently informed that additional repairs are needed, incurring further costs, which were never previously discussed with me. I was also told that there has been a wait for more parts, a fact that was never communicated to me until now. This delay is not only frustrating but is also causing significant inconvenience and additional expenses. I had planned for only two weeks of repairs as initially communicated, but it has now been almost a month. The prolonged repair time is forcing me to spend more on transport, which was not anticipated. The lack of transparency and continual delays are causing significant inconvenience and frustration. I expect a clear, honest update on the status of the repairs, including a realistic and final completion date. Additionally, I request an explanation for the poor communication and the additional costs that were not previously disclosed. I trust that Santam Insurance and Chako Panelbeaters will address this matter urgently and provide the necessary resolutions to avoid further inconvenience. Thank you for your prompt attention to this matter.
0 replies
22 months ago
extensive delays and poor communication
I am writing to formally lodge a complaint regarding the extensive delays and poor communication related to the repair of my Renault Kwid Claim number 300908394, which was brought in for repairs on the 15th of May 2024. Before bringing the vehicle in, I explicitly asked if all the necessary parts were available for the repairs. I was assured by Chako Panelbeaters that they had all the required parts, which influenced my decision to proceed. At that time, I was told that the repair would take until the 29th of May 2024. However, the completion date has been repeatedly pushed back. As of my last communication with Chako Panelbeaters on the 12th of June, I was informed that the completion date had been further delayed to the 15th of June and subsequently to the 19th of June. Despite the assurance that the vehicle was in the painting stage since the 29th of May, progress has been disappointingly slow. Moreover, I was recently informed that additional repairs are needed, incurring further costs, which were never previously discussed with me. I was also told that there has been a wait for more parts, a fact that was never communicated to me until now. This delay is not only frustrating but is also causing significant inconvenience and additional expenses. I had planned for only two weeks of repairs as initially communicated, but it has now been almost a month. The prolonged repair time is forcing me to spend more on transport, which was not anticipated. The lack of transparency and continual delays are causing significant inconvenience and frustration. I expect a clear, honest update on the status of the repairs, including a realistic and final completion date. Additionally, I request an explanation for the poor communication and the additional costs that were not previously disclosed. I trust that Santam Insurance and Chako Panelbeaters will address this matter urgently and provide the necessary resolutions to avoid further inconvenience. Thank you for your prompt attention to this matter.
53 replies
26 months ago
Poor Service Standards and Unhealthy buildings
I am a new tenant at Hayani building and I must say the maintenance is very bad... there is no water available for residents, the building is not cleaned and the lifts do not work at all. I am very disappointed and dissatisfied as I have not yet moved in due to no supply of water and my unit has not yet been cleaned... I tried to call the agent that assisted me in the beginning called Bongani but he does not answer my calls or respond to my whatsapp anymore. I can not live in that building it's very disgusting and if I am not transfered to another proper building please refund me of my money cause I can't never live in that filth. I not happy with the agents services and as well as the property management itself. How can you allow people to live in such bad conditions while taking their money...
0 replies
27 months ago
*********** Agents and Property allocations
I am writing to express my deep dissatisfaction and concern regarding the recent allocation of an apartment at your property, Purchase Place building. Having visited your show room, I explicitly requested the same unit showcased. Regrettably, upon my move-in, I was allocated a different apartment unit. This discrepancy has caused considerable inconvenience, frustration, and has negatively impacted my living situation. It is reasonable to expect that the unit allocated should match the one presented in the show room, as clearly communicated during the process. The consistent allocation of incorrect units, coupled with the absence of the responsible agent during key handovers, has exacerbated the situation. I have viewed Unit 545, 511, 826, and it looks nothing like the show room. I specifically requested this unit because Agent Lee did not present any alternatives during the initial viewing. If this unit was unavailable, why was I allowed to proceed with payment? Today is the 2nd, and I still do not have the correct apartment allocated to me. I have expressed my dissatisfaction to the building manager, Sizwe, who has attempted to assist without success. In light of the above, I kindly request the following: A thorough investigation into the miscommunication that led to the incorrect apartment allocations. A prompt refund of the money paid, as the current situation does not align with the terms of our agreement. Given the severity of this matter, I feel compelled to inform you that I will be involving my lawyer, who will contact you regarding the refund and the emotional distress caused by the dissatisfaction of your services. I understand that unforeseen circumstances may arise, but I believe it is crucial for your property management to address and rectify this situation promptly. I trust that you will take the necessary steps to ensure a swift resolution to this matter. I appreciate your immediate attention to this issue and look forward to a positive and expedited resolution.
0 replies
31 months ago
FNB IS ***********
The worst bank ever. All my account for the home loans and insurances and credit card is with FNB if I need to make a transfer from another bank I am not able to do it cause of the unique account number that Home loan account and credit card has. I have been trying to close my bank account for a whole month and before it could finally close I had to transfer money in to the account so that I may be able to pay for the home loan and credit card and because of the unpaid debit order charges I had to transfer more money than usual to be able to pay my accounts. the debit orders where not supposed to go through that account cause I had requested for the account to be closed and a new one to be opened and had that happened sooner I would not had incurred that cost. When FNB has to finalize the closure of my account, they refused to refund my money cause they said I used the account during the process of closing the account, evening when explaining my situation because the lack of their incompetence still they refused. I am not happy with the services cause it took a month to assist me with my issue which was not supposed to even take that long.
262 replies
31 months ago
FNB IS USELESS, NOTHING EVER GETS DONE
I request for FNB to close my cheque account and the have not closed. I specifically asked thar they close it for the purpose or opening a Premier account so that they can do my debit order switching and change me debit order date from the 25 to the 2nd of each month cause I have recently changed jobs. Reference CAS-10090358-V7H0X1 was never actioned and I had to call again for another Reference CAS-10118236-N8J6J6 that was never actioned with no reason whatsoever. I wanted to close the account so no debit order can come through as I won't have money paid on the 25th of the month. Now FNB did not close the account and debit orders went through that account on an overdraft and bank charges that I can never be able to pay. Had they closed the account as I asked non of that would have happened. You do not even deserve a star they way you have so much poor service. What is the point of creating channels of communication if you never going to action anything through them.
524 replies
33 months ago
Fidelity ADT it's a ****
Fidelity ADT it's a ****. Their security systems are not working and still they require you to pay for their services. It's been more than 2 months now that their security system is not working and 2 weeks ago I have canceled their services but they are not assisting me. The manager from the cancelation department spoke to me last week Wednesday but still the systems have not been removed from my house and the cancelation has not been confirmed. I am tired of paying a service that I am not getting and technicians are not able to fix the problem, so I do not want to continue with this service anymore.
322 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
18 (90%)