Active since May 2016
16
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16 reviews55 months ago
CUPPACAKE
Treated my granddaughter a their new CuppaCake from the drivethrough and once she has eaten through the ice cream the base (cake) was like dried cement. Scratch and s**** but it cannot be eaten. All Burger King have to say is "come back and we will replace it". REALLY!!!!!! I drive there with my own petrol, pay a high price for the product and you ill trained staff burn the product AND STILL GIVE IT TO THE CUSTOMER ANYWAY. I cannot and will not believe that they did not know it was burnt. Totally disgusted. Will definitely be spreading the bad word about BAD SERVICE.
0 replies
62 months ago
JUNK STATUS stores
For the past 2 weeks, I have wasted, petrol, time, internet, phone and money on trying to get service out of these people. Week 1 -There was a special on Ken dolls and on getting to the Boksburg store only Black Ken dolls could be found. My granddaughter is white so why would I buy a black doll??? Really!!!! I enquired as to where the White dolls are only to be told that none we delivered. Eventually I complain to HQ and get given a choice of 2 shops which apparently had stock. I phone the first one and told "No stock delivered". Phone the 2nd and told "No stock delivered". Confused .. I ask them to go check as I have an e-mail from HQ saying they do have. Eventually after sitting on the phone for ever waiting, they tell me yes they do have stock. Now I ask myself ... what is the agenda? Are they just trying to get rid of the Black dolls? Is this racially motivated? Or are they staff just lazy and don't want to check their stores? Week 2 - I see a product advertised on line which says "No delivery" so I go to the store. A floor worker shows me the product which I take to the till only to get it rung up at triple the prices. Half an hour later I'm told that it is old stock which sold out long ago. So why is it advertised on the website? This is totally unacceptable service. I'm down grading Toys r us to JUNK STATUS.
0 replies
62 months ago
GIVE ME WHAT YOU PROMISED
I have been accumulating Vodabucks and battled on how to use them. So early this year I finally manged to purchase 2 x Nandos vouchers. To date, I have not received the vouchers but the VodaBucks has been deducted. Im battling to find the lace to lodge this complaint and get my vouchers or refund. H E L P
53 replies
62 months ago
SO IMPRESSED BY HONESTY
SO IMPRESSED BY HONESTY Today I went to Makro Germiston at about 10am but first stop was the bathroom. Thereafter I did my shopping with my granddaughter, went home, had lunch, watched TV and promptly feel asleep. At about 3pm my neighbor woke me up cos my son had called her to find me. Apparently a cleaner by the name of "Bongi from LivClean Staff" found my phone and instead of selling it to make extra money for herself ... SHE HANDED IT IN. In this economic depression, crime ridden, struggling country .. I am so impressed that this lady was so honest. Truth be told, I wanted to reward her financially but was told that Makro do not allow that. Pleaseeeeee do something to promote this lady for her honesty. She certainly deserves it.
0 replies
62 months ago
SO IMPRESSED BY HONESTY
Today I went to Makro Germiston at about 10am but first stop was the bathroom. Thereafter I did my shopping with my granddaughter, went home, had lunch, watched TV and promptly feel asleep. At about 3pm my neighbor woke me up cos my son had called her to find me. Apparently a cleaner by the name of "Bongi from LivClean Staff" found my phone and instead of selling it to make extra money for herself ... SHE HANDED IT IN. In this economic depression, crime ridden, struggling country .. I am so impressed that this lady was so honest. Truth be told, I wanted to reward her financially but was told that Makro do not allow that. Pleaseeeeee do something to promote this lady for her honesty. She certainly deserves it.
53 replies
97 months ago
Not surprised people r being replaced by machines
On the 20th March 2018, I went to Eastgate branch & left there so angry I could not think clearly. Than to add insult to injury ... I do not get a reply to my complaint. I first waited forever before the Thembilihle Shabalal stopped her chat with her boyfriend than I purchased tickets which she kept messing up and had to call the manager. Finally I go to the concession counter I was given a set of 3D glasses. Go figure ... Death Wish is not a 3D movie. Was given a Fanta when I ordered Coke. Finally so flustered I pick up another customers cooldrink and walk off ... very embarrassed when he pointed it out. Not surprised that staff are being replaced with machines.
53 replies
103 months ago
Ola means Hello but to me it means GOODBYE
I just arrived home from rushing to the Ola outlet in Edenvale (just off van Riebeeck Avenue – 8th Avenue). I was rushing to get the Gino Ginelli special (3 for R120). I’d even taken orders for my kids cos they are at work and I dashed there. Only to find that there is nobody in the shop. The door is open but the gate is locked and nobody is in the shop. After shouting and banging my key on the gate, the cashier comes out of the shop next door. She was visiting next door!! Get in the shop cash in hand, cooler boxes to make sure that they get home safely in this heat, only to be told that there is no stock. But the owner has run out to get more stock and I should came back at 12. Ok, so I know Gino Ginelli is a tasty, delicious brand but day 2 has hardly started and there is no stock. Either they did not order enough, did not have money to buy enough stock or they really made great sales in day 1. So I’m upset cos I now have to waste petrol driving all the way back and possibly no stock available again. I’m telling my son the situation on the phone and I said I’m so upset I’d like to know who to complain to. He offers to find out who, where and what. I get off the phone, it is now 11:30 and ask the lady to phone the owner to make sure of the time that he would return. She phones him and tells me he will be back in an hour. So I say, “Just as well I asked you to phone again cos I would have come back at 12 and there would still be not stock.” She lets rip at me, saying it is not her fault and now I’m gonna report her. Of course I’m now really upset and say “I’m upset at the Boss and pleased that I asked her to phone again” but she does not hear me and goes on to say it is not her fault. Now I’m angry cos she is not listening and I say “Don’t take that tone with me, I’m the customer who pays her salary.” And she has the audacity to tell me I’m not their only client. Is this the customer Service that we must expect in Ola shop / outlets? Is this Customer Service at all? Why have specials at all, if this is how you treat customers? How many other customers have had this same experience and just don’t bother to report it. Ola is the most popular name in Ice Cream and a person / outlet like this can ruin it in a very short period of time. I’m now gonna miss out on this special because a cashier does not know how to treat customers – this is not fair. To add insult to injury - I go back at about 3pm and they tell me they don't want to sell to me. Cool - goodbye Ola. My business is not needed so I will gladly take it elsewhere.
0 replies
113 months ago
Customer is definately KING
<p>Had an absolutely awesome evening at Primi Piatti. The staff are exceptionally well trainedand the food is absolutely devine (as usual).</p> <p>BIG G (as his staff call him) and his team need to be praised for the fact that they value their customers and treat them well from the moment you walk into the restaurant to the very end.</p> <p>Thank you Gavin for proving to me that Primi Piatti are one of the best restaurants in South Africa.</p>
0 replies
113 months ago
Superior Customer Service
<p>In December 2016, I did a lot of entertaining and on opening a Dip & Top I was shocked to find a problem. I promptly sealed it in a oplastic bag and stuck it in the back of the fridge. As soon as possible I phoned the customer Care line and sent them photo's of the product.</p> <p>Within the week I had a representative at my door to apologise and give me a package of product to say sorry.</p> <p>Well done Lancewood - I'll continue to sing your praises for the product and SUPERIOR CUSTOMER SERVICE</p>
56 replies
114 months ago
FALSE INSURANCE
<p>When you see RCS - run. These guys are quick to sign you up for debt & tell you that you will pay insurance every month for your benefit but when it comes time to claim they trip you up with generic e-mails and no solid response. They deliberately do not give you the correct information & keep you running back & forth getting more & more documentation. Only to tell you, after they have wasted your time, that your claim is rejected because you did not do something that they did not tell you about.</p> <p>Pay up and get out from under the clutches QUICKLY</p>
168 replies
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4 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
12 (75%)