Active since May 2016
8
Reviews
0
Industries
Reviews
8 reviews15 months ago
Absive Senoiir Staff abusing their authority
Innappropriate, victimising behaviour and abuse of authority by Senior Management on Staff. Yet there is no line of escalation to higher Management/ Owners/Board members.
0 replies
39 months ago
Daylight Robbery
Booked in a Canon 2040 printer on 13th January 2023 at the Johannesburg branch. I was quoted on the 17th January 2023, quote accpted on the 18th January 2023. paid in full on the 19th January 2023. collected on the 20th January. Printer was unable to print, called custoemr support they was to get Canon helpdesk to call me but did not. After about 45 minutes I called the helpdesk and spent about 22 minutes on the call with no joy. The person then asked me to take the printer back to the Johannesburg branch which I did and was about 2 hours later from when I collected the apparently fixed printer. I was referrede to the reception lady who then called a technician to assist me, he took the printer and i then sat about 45 minutes with no update. I then had to leave and told the reception lady I will come back. I called in around 16:20 on that same day but wass not assisted. I called on 23rd January 2023 around 16:00 and was told they do not have the printer. I drove there the 2nd time after initial collection spoke to the reception lady reminding her about me then she recalled and went to get the technician whi handed over my printer saying that it is printing perfectly fine, 24th January 2023 I needed to print some work documents and the print display the exact error message and when I handed it in for repair. So I was charged and paid for a job that was not done and the issue not resolved. Part Serve Johannesburg is like a Circus operation
0 replies
65 months ago
Poor Management from top to bottom
When you are late they speedily reject your delivery. When 2/3 receivers take lunch at the same time and leave deliveries unattended for like an hour they do not see this as a problem and the Supervisors will not even check or come speak to those delivering to provide a solution. Totally poor management of staff from top to bottom. Supervisors sit clustered and have no actual view over receiving staff to see what is happening at any given time.
0 replies
65 months ago
Poor Service and Collections
Overnight deliveries to Cape Town are not given the priority and urgency it deserves. Goods go missing. Collections are an issue. Even after hours drop off at their warehouse is a challenge.
0 replies
65 months ago
Poor Customer Service
Using 2 Vox fibre contracts, It is disappointing with the interrupted connection issues being experienced for like 2 weeks. Although having called their customer care and spending lengthy periods on the phone, it worked for a while then back to interrupted service for the past several days. Worst part is that as a service provider they do not have 24/7 technical support yet clients use the service 24/7.
0 replies
84 months ago
Terrible Service
They came out to the property then tell us what they want to do not what we requested from Vox, anyway its agreed as we need the wi-fi installation completed urgently. They then call on the morning of 31st May 2019 to make an installation appointment for 1:00pm that afternoon. i waited until 2:40pm and still nobody pitches up. Truly terrible service, poor communication with the client. Vox should not work with a company like this because they will cause customers not to sign up with Vox.
0 replies
90 months ago
Terrible service, even worse Manager response
My first experience with Dawn Wing was terrible. The online parcel tracking system was only updated until 01/12/2018, 15:10. date and time now is 05/12/2018, 16:36. they alleged nobody was at home yet there was somebody there. When the supplier complained of my behalf the field account manager says "As per the system the receiver asked us to deliver tomorrow the 6th?". Clearly she did not follow up on the nature of events and all emails i sent. She would have seen i said i expect delivery today. She was not customer centric and displayed no empathy.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)