NH
Nontobeko H
Active since May 2016
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
Buy crockery at Tradishware at your own risk!!!
I wanted to support black business and I purchased African inspired crockery from a company called Tradishware. I saw the post on TikTok and I approached the business on WhatsApp to make the purchase. This was on the 25th of April 2025. They say the order takes 2-10 days to be delivered so I patiently waited. The 10 days passed and I reached out to find out about my order and he apologised for not keeping within the timeframe provided. I then said it’s fine I’m willing to wait because I wanted to give the crockery set to my sister as a wedding present. A month passed and still nothing, he kept saying he will send the order the coming weekend but that never happened. I then requested a refund and even provided my banking details on the 13th of June 2025 but to date I have not received my money yet he guarantees that money will be refunded with 30 days. Basically I was ****med because he then kept quiet after that even after telling him that I will take the matter further because I wanted my money. There’s a lot of unhappy customers on his Tiktok comment section as well. I am not the only one he ****med!
0 replies
27 months ago
Dissatisfied and utterly annoyed with Bookabook service
I am utterly annoyed and beyond irritated with what Bookabook has made me experience with their service. I ordered school textbooks from them for my daughter on the 30th of December 2023. I got a response from them on the 03rd of January 2024 to say that they received the payment and my order was being processed. The email further indicated that I should expect my order in 3-7 working days. I waited patiently for the order knowing that the schools were going to open two weeks from the date I received feedback. On the week of the opening of schools, I called them because I had not received the books and I was told that they’re still waiting for the supplier to provide them with the textbooks and were not even certain when the supplier will deliver. I then decided to buy the books elsewhere because my daughter needed the textbooks for school. I sent an email to request a refund on the 18th of January 2024. I kept on following up with them after that as nothing came through. I received an email today, 09 February 2024 where they sighted that there are banking complications and that I should wait for the 28th of February 2024 for my refund. They also tell me that another option is to request a bank reversal. At whose cost???? Furthermore the payment was made more than 30 days ago which is already out because the bank will not fulfil my request. I should now be inconvenienced further for their inconsistency!!! I am so annoyed and I regret coming across their website to purchase the textbooks. Their customer service sucks big time!!!
0 replies
38 months ago
Poor service when doing a sim swap at MTN
I am utterly disappointed and furious with MTN’s services of doing a sim swap. My sister bought a phone that requires a nano sim and so she had to buy a new SIM card as she still had the old one from over 10 years ago but MTN has failed dismally in assisting her for a whole week. She went to an MTN store in Malvern and was told that she needs to do an Affidavit to confirm that the number she wants to do a sim swap on is really hers. She did that and went back to the store and upon arrival someone else told her something totally different but assisted her and told her that she needed to wait for about 8-12 hours for the swap to work. She waited those hours but the sim swap didn’t work. She went back to the store with her frustrations and she was then told to purchase another sim because the one she had bought was no longer valid which she did but was then told that they had issues with doing the sim swap and would call her when it is working again. She never received the call. She then proceeded to make contact with the call centre for assistance and the process of the sim swap was done via the call centre and she was told to wait 24 hours and switch off the phone with the new sim. She switched off both the phones off, one with the new sim and the other with the old sim but still the sim swap was not successful. It’s really frustrating because she took a contract with MTN with data and minutes and is benching on their assistance to make this sim swap successful which they have failed time and time again. She called the call centre again where she was told the sim swap was successful but it failed to divert to the new sim which I do not understand as MTN is supposed to fix that because it means then that there is something wrong with their system. My sister cannot even enjoy her new phone because of MTN failing to assist her. I so hope people think twice about MTN because it is the second time this has happened in my family. It was the same issue with my dad last year when I bought him a phone, they couldn’t assist him with doing a sim swap that he ended up utilising the number that came with the new sim and kept the old number as well.
0 replies
44 months ago
Truworths Account Department
I am very disappointed and infuriated to say the least of how Truworths has been pestering me for the past few weeks. On the 26th of June 2022, I bought for an amount of R550 and the balance on my account was R595 which was inclusive of the annual service fee. On the 27th of July 2022, I made a payment online for the amount of R200 towards my account. However the payment was not credited to my account and I have been receiving sms’ and calls telling me that my account is overdue. I have sent emails requesting the payment to be reflected on my account and for the interest to be reversed as payment from my side was made. I am angered and irritated so much that someone at Truworths failed to do their job by ensuring that online payments made are reflected in the customer’s accounts and now I have to be infuriated by the constant calls and sms’ due to someone’s incompetence. Their website provides different methods of payments towards the account yet they failed to reflect the payment made by me to the account. I even sent emails to different Customer Services Consultants and even the Credit Operations Supervisor and yet I am still getting sms’ and calls. I cannot wait to pay off the account and cancel the card so I do not have a repeat of such a horrible treatment.
550 replies
68 months ago
Unlimited not paying out a claim
My aunt has been going back and forth trying to claim for death cover at Unlimited for the past two months. She has been told one story after another when she enquires about the claim. Her daughter passed on in July which is the month she made the claim but to this day she has not received anything. At first she kept on being told that she had outstanding documents that she needed to submit which she did. She was then told that the claim has gone to the assessors and told that it will take 48 hours to be approved. No feedback was received after the 48 hours and calls have been made to the company numerous times to enquire of the status and everytime she is told something different. It is so unfortunate that when my aunt joined, she was not made aware that she will have to sweat when she makes a claim. This company collects premiums every month with no fail, however when its time for them to do a payout they are doing a run around and avoiding doing it at all costs.
318 replies
82 months ago
Excellent Service
The service I received from Nhlanhla and Maduvha was excellent. I am happy for the service I received, they made my day.
105 replies
90 months ago
No refund for non delivered order
I made an online order to Nandos KZN Varsity in Durban on the 19th of November 2018 at 20:10. My order went through online and funds were debited into my account. I waited for an email to be sent for confirmation of my order but it didn't come through. I then thought maybe there is a delay so I waited. An hour later I got a call from Nandos Florida Road in Durban and told me that the delivery amount paid was insufficient. I got confused and told them that the order was not made with them so I do not know what they were talking about. I then called the call centre and queried this and was informed that my order was rejected by KZN Varsity and transferred to Florida Road. This irritated me because they notified me after I had made contact with them and not prior when KZN Varsity rejected due to their deliveries ending at 20:00. Firstly Florida Road was not the closest Nandos to me for them to transfer my order. Florida Road then refused to do the delivery as they said my area was a danger zone and the fact that I had to pay extra for delivery of which I was not the one who transferred the order to them in the first place. The closest Nandos they could have transferred it to was Nandos Davenport as the delivery fee was going to be the same. I sent an email to Nandos customer care the next day but I have not received my refund to this day.
0 replies
121 months ago
Goods not Delivered
<p>I purchased a dress online from the said company on the 10th of March 2016. To date I have not received my dress, I contacted the company and was told the parcel was with the courier company and was given contact details for the courier company. The courier company name is Courier guy and as of the 18th of April I have been in contact with the company and it came to my knowledge that the parcel was delivered to an incorrect address. I have been liaising with them and what is frustrating is that I have to keep on contacting them to find out what the status is and to date I have still not received the parcel nor a refund of my money.</p>
0 replies
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