Active since May 2016
24
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24 reviews33 months ago
Horrible after sales service
I'd heard so many good things about Evetech. So when I eventually had the money to buy myself a decent gaming laptop, I opted for them. Good sales service, but that's where it ended. The machine in question was supposed to have a 3.5+ hour battery when gaming (about 6 hours when normal PC usage). I received the machine on Friday 7 July. After using it over the weekend and barely making it 1 hour on battery playing Fortnite with my kids, I contacted Evetech. They said I would need to have the machine collected and it would most likely be completely replaced given it was not even a week old. They were meant to collect it on Thursday 13 July. After emailing and holding on a call unsuccessfully to speak to them, the machine didn't get fetched. I called them on the Friday as I wasn't going to be available that day to have the machine fetched. They assured me it would be fetched on the Monday (17 July) and be escalated to have a replacement with me by Friday 21 July. Week, the laptop was collected on Monday but today (20 July) I get an email after 15:00 stating my machine has been received and is now in a testing queue. 3 days after being collected, they haven't even started to test it?! So in other words, I saved up my money to buy myself shocking after sales service. I'm horribly disappointed!
0 replies
41 months ago
Shocking service as per the norm in SA
Why is it that service comes at a premium in this country??? I sold my car on Friday 25 November 2022. Once the funds cleared, I contacted Tracker on Monday 28 November 2022 and asked to remove this vehicle from my policy. Haven't heard anything back. So I called in today, 2 December 2022 to ask why I haven't had any confirmation of the vehicle being cancelled? The lady informed me that nothing has been logged?!?!? She then transfers me to someone who will cancel the vehicle immediately. I gave up holding on after about 7 minutes. Sorry, but could you just cancel the vehicle? It's really not rocket science.
264 replies
62 months ago
Joke of a company!
What a joke of a company. Completely unprofessional. Quick to arrive to do a COC. Told the guy, JP, that my kids were doing online schooling. He didn't care. Just started turning the power off and on without any warning that he was going to do that. Surely you warn the client the power is going off? But that was just the start. Organised for him to return to complete repairs and finalise the COC on Sat, 6 Mar 2021. Didn't arrive and when I called he just said he was at an emergency. Organised for the following Sat, 13 Mar at 8:30 as he didn't have any other job for that day. Time passed by and he didn't arrive. He ignored my calls so I WhatsApp'd him. When speaking to him he told me he had another job he forgot about. But again, he couldn't be bothered to let me know. Rescheduled for Monday 15 Mar. No answer to my calls. Called head office and told them the issue. They said they'd get him to call. Nothing. So obviously they don't have any desire to live up to their contract with me, so I'll use someone else.
0 replies
64 months ago
Absolutely NO client service at all!!!
I placed an order for a laptop (for my wife for work) on 4 Jan 2021. Before doing this, I looked at all the reviews on hellopeter for this company and assumed all the delivery complaints were due to Black Friday deals and backlogs. I assumed incorrectly that placing the order in the new year would mean they had cleared their backlog. Now, I have to endure what can only be described as a complete and utter lack of respect for clients. My order was initially scheduled to be delivered on 12 Jan 2021. On 12 Jan, I called numerous times (sometimes you speak to a consultant and other times you get told you're X-number in the queue and then land up not having you call answered). Nothing like wasting 10 minutes on 2 different attempts to speak to someone only to end up going to voicemail!!!!! I suddenly received an email during the day that my delivery would only occur on 18 Jan 2021. Today, 18 Jan is here and after numerous attempts at calling and being told I'll be called back, I just received an email saying my delivery will only happen on 21 Jan. Excuse me???? No call, no discussion. When I asked if I could fetch the laptop instead of waiting for them to never deliver it, I get told they don't keep stock at their offices?!?!? Their prices are good but they don't give a 2c about their customers. PATHETIC
0 replies
64 months ago
Great service even over the holiday period
These guys are fantastic! I've dealt with them a number of time, and each occasion is at least as professional as the next. On my most recent encounter with them, a sink faucet that I bought from them in Mar 2019 had an issue. The spout kept popping up and out of the base. I went to numerous hardware stores and couldn't find the part. Not knowing what else to do, I contacted plumbitonline via the original email. I sent them a request on Sunday 3 Jan 2021 to ask for advice on where I could find the part. Within minutes, George responded to say they would log a call with the supplier. I'm now sitting here before 12pm on Monday 4 Jan 2021 and my faucet is fixed. Fantastic service!!!! Thanx George!!!
0 replies
65 months ago
Surprisingly fantastic service - during Black Friday!!!
I've never purchased from koodoo.co.za until this 2020 Black Friday weekend. I've been sceptical and unsure about them. But after what I can only describe as FANTASTIC customer service, I will definitely buy from them again. They had an offer on Black Friday which I unfortunately was too late to get. So I sent a mail to ask if they were getting more stock. In the interim I ordered a similar item for a still reasonable price. They responded timeously to my mail and informed me of the similar item at a Cyber Monday deal. I called and was told to cancel my previous order and reorder the similar item. I did as such yesterday (Monday) and have already taken delivery of the item today (Tuesday). I'm most impressed. Even during Black Friday "chaos" (a bit less chaos than normal due to covid-19) I received wonderful customer service and next day delivery. Will definitely shop there again!!!
0 replies
74 months ago
Apparently dog food is not essential
I ordered dog food on Monday 23 March 2020 (4 days prior to the lockdown for Covid-19). Delivery was confirmed by Wednesday 25 March 2020 and I received the confirmation message for this. Wednesday came and went. Received a notification that there was a delay and it would be delivered by Thursday 26 March 2020. Lo and behold, Thursday came and went. Received a message on Thursday night that I would receive it by Friday 27 March 2020 - during lockdown. Makes sense considering dog food is essential. Then was awoken this morning at 5am to be told my delivery would only be on 17 April 2020 (day after 21day lockdown). So now what, my dogs must starve to death??? Pathetic Takealot! I've been a client of yours for many a year and only encountered a handful of poor service instances. This takes the case though as the worst non-delivery.
0 replies
78 months ago
Incapable of capturing correct bank details and then blaming the customer
I recently moved my car tracking service to Tracker after finding out that my previous tracking company couldn't even locate my car when I tested it. Anyway, everything looked good when I moved to tracker. Application was smooth, installation was quick and I could track my cars at will. However, the problem came in when it came to debit order time. I eventually had to call them to find out why no deduction had gone off my account. They told me my Absa bank details are incorrect. This is when I flipped. I haven't banked with Absa since about 2012 - about the time I was last with Tracker. They had ignored my new bank details that I provided in the application phase and had persisted my previous details. Incompetence personified. They eventually managed to correct my details and deducted the missed premiums in the middle of October (I won't go into the fact that they assured me the outstanding amounts would all be deducted on 1 November together with the Nov premium). Anyway, 1 Nov came and went and nothing went off my account again for the November premium. I figured they must charge in arrears rather than in advance. And then I get an email telling me my debit order was returned with no funds. Well, that's an impossible. They've obviously gone and tried to deduct my premiums from the old Absa details again. Is it really so hard for a person to capture the correct bank details when it is provided? Oh, and here's the best part, if I check my details on the Tracker Website, it appears correct (some of the numbers are starred out for security purposes). Why can't you guys fix this?????
105 replies
79 months ago
Cell C deserves to go belly up
In short, Cell C deserves to go under with their pathetic excuse for "customer service". I applied for their Connector 50 package (2 Sim Cards and 50/50 Fibre) towards the end of Aug 2019. 2 Sep - My Fibre line speed was upgraded. 3 Sep - A mail was sent to me to confirm that my cellular numbers would be ported on 20 Sep as per my port form (I gave them 3 weeks to port due to their previous incompetence that I had endured). 23 Sep - Still NOTHING from CellC, so I sent a mail. No response. 8 Oct - Received invoice where I was being charged for the SIM cards I still had not received. Called and logged a query. 15 Oct - Called to check on progress. Nothing had been done. Anele helped to escalate (Anele did well) 22 Oct - Called again. Laven now combined all references into a single query and assured me he would follow up with me and that I didn't need to call in - he never followed up. On this day, Cell C support also stupidly sent an email stating; "...we did not receive the Port form." HAHAHA! To quote the email from the identical support email address: "...Porting will be actioned as per the port form 20 September 2019 (sic) Update will be given closer to the time (sic) Regards C-Fibre" 1 Nov - CellC took over R1,000 extra from my account for a service they have NEVER provided me (the sim cards). In other words, Cell C stole from me. After telling them 24 days ago that they were incorrectly billing me!!!! Cell C deserves to go belly up! Here I wanted to increase my service with them (stupidly) and they can't even deliver a service.
210 replies
81 months ago
Pathetic upfront service!
Shocking. There's no other word that fits more perfectly with the lack of service from CellC. They're apparently a business facing collapse. Yet when somebody, such as myself, looks to upgrade their current fibre service with them, they don't even have the professionalism to keep in contact. No wonder they're facing collapse. I logged a call on Sunday 18 Aug to upgrade my current fibre connection from 20Mbps to 50Mbps on the Connector package which includes 2 sim cards. They never responded on Monday, so I called. Then I received emails on Tuesday which I responded to asap on Tuesday. On Thursday, I still hadn't heard anything, so I sent a follow up email. Today, Friday 23 Aug, I still haven't heard anything so I called them. Upon calling them, I find out that there's something I need to do on my side. So why didn't they call me or email me to inform me of this??? Why must I waste my time and efforts to call them? Is it too much effort for them to type a quick email? If this is the level of service, then I may as well change service providers entirely.
210 replies
Review Distribution
5 Star
5 (20.833333333333332%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (12.5%)
1 Star
16 (66.66666666666667%)