Active since May 2016
14
Reviews
0
Industries
Reviews
14 reviews18 months ago
Tashas Nicoleway
I am writing to express my disappointment with my recent experience at Tashas Nicolway. As a loyal customer and a fan of your Citrus Sunrise, I’ve come to expect high-quality service, but my last two orders have been nothing short of frustrating. This morning, I placed an order through Uber Eats and specifically requested a s**** with my Citrus Sunrise. To my surprise, I received only a straw, which is impractical for eating this dish. I called in and spoke to a gentleman about the issue, but I let it go, attributing it to an oversight. Later today, I placed another order for the same item. When it arrived, I was extremely disappointed to find it improperly packaged. The container was open, and the Citrus Sunrise had spilled all over the bag. I called Tashas and spoke to a lady named Ceejaaa, who, instead of addressing my concerns, blamed Uber and suggested I take it up with them. I find this lack of accountability concerning. Tashas Nicolway is known for high standards, and this experience does not reflect that reputation. I would appreciate it if you could address these issues, as this level of service is unacceptable and far below what I have come to expect from Tashas. Thank you for your attention to this matter.
0 replies
29 months ago
Potential racial attack
I've consistently enjoyed shopping at Clicks due to their excellent service. However, during my recent visit to the Northgate Clicks, after purchasing infant food with my kids, the security guard requested my receipt for inspection, which seemed unusual as I've always shopped at Clicks without such checks. While I recognize he may be following branch policy, it became concerning when other customers, seemingly not subjected to the same check, left without scrutiny. This raised suspicions of a potential racial bias, particularly black-on-black.
0 replies
31 months ago
Proof of insurance -MFC- 26874160001 and ********* VAPS
I am writing to express my deep dissatisfaction with the recent developments in my vehicle finance agreement with MFC, which I believe are both ********* and unfair. Despite having comprehensive insurance in place, I was surprised to discover that MFC unilaterally added a Value Added Product (VAP) to my monthly installment without conducting a proper affordability check or obtaining my explicit consent. This action is not in line with ethical business practices and raises concerns about the transparency and fairness of MFC's dealings with its customers. I had the opportunity to discuss this matter with Ms. Jade Stanfliet, who advised me to personally email her proof of my comprehensive insurance at JadeS@dibrokers.co.za. In good faith, I promptly comp**** with her request by providing the necessary documentation. To my dismay, on the morning of September 4, 2023, I received an addendum email stating that an additional R1000 would be added to my monthly installment. This abrupt change in my financial commitment is both unexpected and burdensome, especially after being assured by Ms. Stanfliet that the VAP would be removed upon providing proof of insurance. It is fundamentally unfair for me to be paying for both my regular installment and the VAP, especially when I have fulfilled the requirement of providing evidence of my insurance coverage. Therefore, I urgently request the following actions: The immediate removal of the Value Added Product (VAP) from my vehicle finance agreement. Issuance of a new addendum reflecting the corrected installment amount without the VAP charges. I believe that taking these actions is not only necessary to rectify an unjust situation but also to maintain the trust and integrity of the customer-service provider relationship. I kindly request your prompt attention to this matter and a timely resolution. Your cooperation in resolving this issue will be greatly appreciated. Please do not hesitate to contact me at 0735672508 to discuss this further or to provide any additional information you may require. Thank you for your prompt attention to this matter.
131 replies
31 months ago
Heartfelt compliment
I wanted to express my sincere gratitude and admiration for the outstanding service I received from Europcar in Welkom over the weekend. When I was stranded, Anzel and Melvin went above and beyond to assist me. Their generosity and professionalism truly set them apart. They made the process of renting a car not only easy but also pleasurable. Anzel and Melvin's dedication to explaining the rental processes and providing me with a clean, good-smelling car left a lasting impression. Their professionalism is truly on another level, and I couldn't be more impressed. In fact, I was so impressed that I wholeheartedly recommended Europcar to my friend, Oscar Ndlovu, who will be renting one of your cars tomorrow. Your team in Welkom deserves all the accolades for their exceptional service. Thank you for making a challenging situation feel effortless and enjoyable. Europcar truly stands out for its excellence!" I hope this compliment captures your appreciation for their exceptional service!
131 replies
32 months ago
Urgent Complaint: Suspended Line Despite Timely Payment
Dear Telkom Customer Service Team, I hope this email finds you well. I am writing to express my extreme frustration and dissatisfaction with the services provided by Telkom. My account number is 1665080005066125030, and I am writing this complaint regarding my suspended line despite making a payment on August 31, 2023. It has come to my attention that my line remains suspended as of today, September 6, 2023, despite having made a timely payment. This situation is not only causing me significant inconvenience but is also affecting my business operations, which rely heavily on a functional telecommunications system. Furthermore, my recent interaction with Telkom's Contact Centre was highly disappointing. I spoke to a representative named Kgutso Modisha, who exhibited a lack of professionalism and courtesy. Ms. Modisha not only rushed through our conversation but was also notably rude during the call. She informed me that I would need to wait for 14 working days for my payment to reflect in your system before my services are reinstated. I understand that payment processing may take some time, but waiting for two weeks for a service I have already paid for is simply unacceptable, especially when my business's operations are at stake. I cannot afford to be without my telecommunications services for such an extended period. Another point of concern is the excessive wait times when trying to reach Telkom's customer service. It is disheartening to have to wait on hold for as long as 30 minutes before finally speaking to a representative, only to be met with a dismissive and unhelpful response. I urge Telkom to prioritize customer satisfaction and address this issue promptly. I request that you: Immediately reinstate my telecommunications services, as I have made the necessary payment on August 31, 2023. Improve the efficiency of your payment processing system to ensure that payments reflect in a more reasonable timeframe. Train your customer service representatives to provide better assistance and be more respectful and patient with customers. Work on reducing wait times for customers trying to reach your Contact Centre. I believe that resolving these issues promptly is crucial to maintaining a positive relationship with your customers. I trust that Telkom will take this complaint seriously and act swiftly to address these concerns. I look forward to a prompt resolution to this matter and the restoration of my services. Please acknowledge receipt of this complaint and provide me with an estimated timeline for the reinstatement of my services. Thank you for your immediate attention to this matter. Sincerely, Innocent Mariti
0 replies
38 months ago
Best customer experi...
Best customer experience, friendly staff, and transparency, I highly recommend it to everyone
53 replies
67 months ago
Unlawful credit check conduct
I am writing to complain about Woolworth financial services whom they conducted trans-union credit check on me without my consent. Credit Check was conducted on the 10th September 2020 under my profile (Innocent Mariti ID 8912045589080) with trans-union by Woolworth (Please see attached) and ever since i have been trying to phone, emailing them to get answers and no one is taking me seriously. I am deeply concern about this matter at hand and could you kindly please assist me with this regard Thank you very much Innocent Mariti 073 567 2508
0 replies
68 months ago
vodacom
Oh whats my story. Vodacom sold me an LTE service knowing very much well that i don't have a coverage where i lived. it was cancelled but to my supersize it is still showing on the ITC and as such it impacts my scoring negatively because i am unable to purchase a vehicle to make things even worse is that i have been in contact with them from emails and calls and no one seems to come to my aid
53 replies
68 months ago
horrible service
Oh whats my story. Vodacom sold me an LTE service knowing very much well that i don't have a coverage where i lived. it was cancelled but to my supersize it is still showing on the ITC and as such it impacts my scoring negatively because i am unable to purchase a vehicle to make things even worse is that i have been in contact with them from emails and calls and no one seems to come to my aid
53 replies
69 months ago
Kingsley Mall of africa Horror
Dear: To whom this concern I cannot begin to express how upset and disappointed I am with Kingsley heath Mall of Africa. I have been nothing but a loyal client to Kingsley heath for the past 2 years loved the quality of the brand until I had issue with a Jersey I purchased mid-July. I returned an item back to the store (Mall of Africa) on the 21 July 2020 for an exchange due to the damage on the Jersey (cotton wool was running and it had an opening) spoke to store manager Jayson who agreed to exchange the Jersey after he antagonized me with lots of question. He gave me a commitment that I will have a Jersey on the 25th July since they had no stock at that point in time. I waited patiently for him on the feedback with no phone call nor an email (Please note this is being two weeks with no feedback from him) today I took a Jersey to my tailor to have it sew because i needed to wear my Jersey to an event I am attending tomorrow at the free-state Today is the 04 August 4, 2020 I received a call from Jayson (store manager Midrand) after two weeks of no contact and after working hours while I was having supper with my family to tell me that he won’t accept the Jersey back since I sew it! I AM NOT ACCEPTING THIS, THIS IS UNATHICAL AND I AM NOT HAPPY WITH THE LEVEL OF CLIENT SERVICE I AM RECEIVING FROM Kingsley Heath. IF THIS HOW YOU GOING TO TREAT CLIENTS GOING FORWARD THEN I WOULD RATHER FIND ANOTHER BRAND TO BE LOYAL TO I AM DISGUSTED BY THE LEVEL OF UNPROFFESSIONALISM I RECEIVED FROM THE STORE MANAGER OUT OF ALL PEOPLE, SO DISGUSTED!!!!!!!!
53 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)