Active since May 2016
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9 reviews27 months ago
Just feels off....
My recent experience has brought to light a troubling lack of transparency and customer consideration at Macsell. On January 7, 2024, I received a promotional email from MacSell, enticing me with a special offer of 15% off my entire order. Excited to take advantage of the discount, I promptly made a purchase for a Windows 11 Professional, a product I urgently needed. Historically, MacSell has been known for its prompt delivery, which has been a key factor in my decision to repeatedly choose them for my software needs. However, my recent experience has shattered that trust. After making the purchase on January 9, I expected the usual swift delivery. To my dismay, by January 12, I had not received my order. Concerned, I reached out to MacSell via WhatsApp, only to receive an automated response stating that they are on a break from December 20 to January 17 and will address queries once they reopen. What is particularly infuriating is the lack of any mention of this extended closure in the initial promotional email, the order confirmation, or on their website landing page. MacSell lured me, as a buyer, into making a purchase without disclosing the significant delay in order processing due to their extended holiday break. This lack of transparency feels deceptive to me. Even the confirmation email I received after my purchase failed to mention their holiday closure. In fact, the standardized email assured customers that orders are processed Monday to Friday from 8 am to 5 pm, giving no indication of any ongoing leave. I was left in the dark, unaware that MacSell would be closed for an extended period, leading to unnecessary frustration and inconvenience. This practice is not only disrespectful to loyal customers but also reflects a blatant disregard for transparency in business dealings. Macsell certainly leaves a bitter taste in the mouth of a consumer who has trusted them to provide a seamless purchasing experience. In conclusion, MacSell's failure to communicate their holiday closure is not only a breach of trust but also a disservice to their customers. As a long-time patron, I expected more from a company I once regarded highly. Unfortunately, my recent experience has tarnished that perception, and I would caution anyone considering MacSell to think twice before making a purchase, especially during holiday seasons.
0 replies
64 months ago
Half of my order not delivered 699923
So pathetic. And I asked the delivery guy, is this everything, and he just said yes it is. My apples, my Ghost Pops x 2, my yogurt and my Raid was not delivered. Your system is horribly flawed! How do you operate if the one does not know what the other does???? And you are so clever not to have a contact number to speak to someone directly because this is now none of your's losses but mine. Even when you bring my items back, whenever that might be, I am STILL WITHOUT IT FOR NOW...because of....YOUR lack of service. PATHETIC!!!!!!!
0 replies
69 months ago
Cerebos honestly does not care enough about the people that buy their products
On 16 June I decided to send the below email to Cerebos informing them of their product that injured me and also including photos of both instances. This www.hellopeter.com write-up is simply to note that Cerebos cared less than nothing because to date they have not even acknowledged my email, which was the only thing I really wanted back then. Email to them: Cerebos, Thank you for bringing out the 250g Cerebos LITE as it really makes a difference in the life of people that need to take in lower sodium for medical reasons. Having a larger unit ensures enough salt to use for the whole family at a more affordable price. Also, please take note of the attached photo which is of my left thumb and right thumb. Both photos were taken today 16/06/2020. I only include the left thumb photo to show the scar from healing the last +- 2 weeks. The bloodied photo however is taken of the right thumb today after the injury has taken place. This injury was caused, in both instances, by the cap of the main lid of the 250 gram Cerebos LITE. The cap is manufactured to be tight for obvious reasons. But with it being this tight one has to position one's thumb nail under the cap of the main lid in order to get it lifted. With the pressure to lift it the cap jolts loose of which this action causes the thumb to sc**** fast over the sharp side of the main red lid of the bottle. I felt it is important to give this consumer feedback to you as it will happen to other consumers as it is impossible to prevent unless you leave the salt open (with the lid permanently off).
0 replies
83 months ago
Tymebank must have a solution to issues
I am a new client. I cancelled my 17 year FNB account for the convenience of Tyme bank. But I cannot use online banking. The system gives a login error "Combination of ID and Pin number to not match". I have sent an email to your service department, Puleng came back with a reply that I should reset my pin and then try and re-register via a link she sent me. Still this does not work. I sent another email but am now ignored on my request.
0 replies
99 months ago
Alexander remains the most pathetic institution when it comes to service
Your service is HORRENDOUS!!! I sent a query on email to ********** on 16 February at 08:54. Got the standard auto reply of up to 2 working days to wait. Got a response from Shilo Monyebodi on the same day at 10:09 asking for my ID. I provided my ID at 10:42 on Feb 16th. To date...NOTHING. Shilo has dissappeared off the face of the earth with my query. Yesterday (on the 2 working days), I asked for a reply, got the auto message but still nothing from Shilo or anybody. Please assist me with my open query with Shilo. Why is Alexander Forbes so pathetic with customer service. you do realize i have NO choice in you having my pension funds. If I had a choice it would be with a company that at least can keep to what they say in their automated emails. Just pathetic!
105 replies
112 months ago
Takes money that does not belong to them
<p>Cant imagine any company can be so poor in giving service to clients. It is as if you guys are simply too big to care anymore. Yet, seeing you repairs walk-in on Saturday I would swear you went out of business long ago.....its like a dead horse town. You AGAIN took money from my bank account that does not belong to you. It seems to higher grade for any peanut to understand. In South Africa we have a price you see is the price you pay law. If you advertise your product at R249....It is R249....Not R249 OH, plus a small fee for delivering your account by post every month. STOP THINKING ABOUT YOURSELVES AND THINK OF THE TREES AND LITTLE CREATURES YOU ARE ****ING WITH YOUR POST EVERY MONTH!!!!! Nobody asked for it. And even, in the smallest possible chance I was so dumb and mentally retarded (SUCKING FROM A STRAW JUST TO STAY ALIVE) to ask for it, I have now asked, EXACTLY 3 times for it to be stopped. You people cannot even pass a kidney stone let alone a message of work to do from one person to the other. ****it man, if I could I would have come in there to get my **** that YOU CREATED, sorted out myself!!!!!!! Why are you so lazy to do your jobs? Do you sit and eat the whole day, cant move anymore?! STOP DEDUCTING YOUR UNAUTHORIZED AMOUNTS FROM MY BANK ACCOUNT. I WILL REPORT YOU TO EVERY AUTHORITY IMAGINABLE AND YOU WILL GET SOME MORE ANTI CELL C BILLBOARDS PUT UP OVER BRIDGES ABOUT YOU!</p>
168 replies
118 months ago
Illegally spamming out email account
<p>We closed ALL business dealings with the Mr Price Group in Feb/March 2016 and since then it has been and endless battle with the group to get their standard email spamming stopped. They simply cannot get this right. Got an email on 1/6/2016 from Charnee Fynn at Mr Price stating that we will no longer receive advertising SPAM from Mr Price as requested. On 6/8/2016 another SPAM marketing email came through. An email was sent in reply to Charnee Fynn on 11/8/2016. To date (15/8/2016) Charnee has not felt the need to even acknowledge an email sent to her. I will be taking the proof and submitting it to ISPA to get Mr Price flagged as a company that SPAMS illegally after numerous attempts in writing to get this STOPPED!!!</p>
106 replies
119 months ago
Not keeping their end of an agreement
<p>I bought a new washing machine from House & Home July 2014. I took an extended guarantee which extended the guarantee to 4 years. To my understand 2 years are remaining on the gaurantee even though I have paid off this account some time ago. I called the call centre stating I have a problem with the machine, they directed me to the branch that delivered the machine to me. I called on Friday 15 July and spoke to Tebogo who assured me he wil call me back after speaking to head office about my account. To date, NOTHING, NADA call back from him. Yesterday at 10:17 I did an online query with House & Home and recieved confirmation they recieved my query. 24 hours later, NO WORD BACK FROM THEM. In effect, I have now waiting 48 hours, excluding the weekend, for someone to make contact with me. Yet, they recieved their money, they probably think they have NO obligation towards me or assisting me.</p>
0 replies
120 months ago
If people rate them the worst.....that is an accurate statement...go with it
<p>They cannot even handle something simple like giving correct feedback. I was doing a query with them to have a 13 year old ride on the bus. They would not even have the decency to answer the query, just reponded that they would not allow a 13 year old to drive on their bus unaccompanied. Yet their own website states: Unaccompanied children<br />No unaccompanied children under the age of 12 will be transported. Proof of identity will be required when the ticket is purchased and on boarding the coach.</p>
0 replies
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