Active since May 2016
21
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21 reviews19 months ago
FNB ACCOUNT PROBLEMS!
And so much my local branch have tried to help me (and I thank and appreciate them! I now have a healthy current account (along with a savers), which is also healthy, please can someone advise why exactly a payment to Takealot for a washing machine, along with a simple monthly payment for Netflix been declined? I spent a whole day at the local FNB branch, and they cant understand it either? Despite the fact that they really did their best! I have about 74,000 in the account, but somehow never enough for Netflix or a washing machine?? I have done absolutely done everything I can (along with amazing banking staff), but none of us can get to the bottom of the issue. Looking for a new bank that can work with me!
53 replies
33 months ago
UNSAFE DELIVERY OF BANK CARD
I seem to be struggling with DHL Express. I have finally been informed by Barclays that a bank card sent to me was via DHL on 21st June, which arrived on Friday 23rd June (at 4.24 pm) at DHL Cape Town. Due to the slow reaction from Barclays, they only actually only gave me the DHL AWB number yesterday and I contacted DHL immediately. They were aware of the package (my relief was palpable). and promised to get this to me yesterday afternoon, or early this morning. Apparently it was passed to CDC Couriers and I was told to expect a call from someone at 4.20pm to explain the delay, and when indeed this would be delivered. And so, no call and of course, the courier never arrived. Consequently, I spent the entire day today, awaiting either a call or the courier to arrive. Neither. I rang DHL again and was assured that someone would be in touch. I have waited all day for the courier to arrive. No sign. And so yet again I tried phoning them at lunchtime, but no-one was home. it just rang off the hook. I left it an hour or two (after a few tries). Finally, I spoke to another of the team at DHL, who again, assured me that I could expect a call at 4.50pm from someone called Ntombe (in investigations - what investigations???) And of course. Yet again. No call. I can only assume that the package has been lost between DHL & CDC. Bearing in mind that this is a bank card, I will obviously have to cancel the card and start from scratch (which is such a headache for me). But this time I will have to ensure that neither DHL or CDC are involved, because they are obviously unreliable. I shall obviously advise Barclays because that they need to be be aware that their chosen method of delivery is unsafe. Just so disgusted that a client (of both Barclays , DHL & CDC) should be totally blindsided. Clients / customers deserve so much better!
60 replies
38 months ago
ACCOUNTS DEPARTMENT INCOMPETENCE
Despite the fact that my account is settled, I keep getting invoiced! The one payment was paid on the 24th January and it's still showing as unpaid, despite the fact that I have emailed payment confirmation and also gone to see accounts in person at Vergelegen Mediclinic to show them the payment confirmation. The second is an amount that has been duplicated (within a minute of each other), which both the account department and accounts at Mediclinic find odd. They were going to "investigate", but still I have received a "90 day" reminder and also an SMS sent yesterday. This is harassment! What on earth is wrong with these people?
112 replies
45 months ago
APPALLING SERVICE ALL ROUND
I ordered a light fitting back on 18th May. After a couple of weeks I rang to find out why it hadn’t arrived. I was transferred to the light department and I was told that the light was out of stock. Whoever it was that I spoke to (I think it was the manager) then sent me pictures of similar lights, none of which I liked. To my surprise, a light was sent to me a few days later that I hadn’t ordered (and didn’t much like). I spoke to Princess about this and explained the situation. I said I would ask my electrician for his thoughts. In the meantime, I had to make an urgent trip to the UK, so the matter was put on the back burner. When I returned, my electrician felt the light was unsuitable, so I had to buy something else. I am now stuck with a light that I will never use. I rang and was put through to MJ who I assume was customer care. She informed me that I would have to pay for a courier to return the light before they would consider a refund. I live in Cape Town and for me to return it at my own cost will be more expensive that the light itself. It seems very wrong to me that I’m in this situation just because someone took it upon themselves to send me a light that I never ordered, without even asking me.
0 replies
49 months ago
TRYING TO SIGN UP FOR A CONTRACT
I have been struggling since Friday 1st April to take out a contract with MTN at Waterstone Centre in Somerset West. My paperwork was in good order and there was nothing untoward that created any problem whatsoever. However, the system went down during the application and that was the end of that! The lady who was assisting me was very helpful and she has been trying to sort this out ever since, but to no avail. And all I wanted was a contract for 24 months, Sim only deal, valued at R299.00. Please can someone assist me here?
0 replies
53 months ago
Thanks to Xolisa, Avis. Brilliant (and kind)!
I would like to thank Avis very much for the kindness they have shown me. I only recently bought a Suziki Swift (which has been a total nightmare), and following my insurance claim for that vehicle, Avis showed up with a hire vehicle which happened to be a Suzuki. I immediately told them to take it away and I explained why.. Lucky for me, I dealt with Xolisa. He passed no comment except to say that he would try to find another vehicle. Sure enough, within hours he found me another car, and delivered it the following morning. And it just works fine! Thank you Xolisa! And thank you Avis! If this is the standard that you work by, then hats off to you for your kindness and patience. And thank you Discovery for working with these people. 100% satisfied (with everything actually - you have been brilliant in every way)!
53 replies
53 months ago
DIRTY TRICKS WITH THRIFTY
Absolutely disgusting service! We hired a car from Thrifty at PE Airport on 29th October and drove to Addo Elephant Park, where we stayed for 2 days. We then drove the car back to the airport. I have enquired why the deposit refund is short by R681.58. Apparently we drove 325 kms more than our allotted 100kms per day??? I find it absolutely amazing that we clocked up 525 kms driving around a game park??? So I'm now R681.58 short on the refund. This is obviously part of a scam, but looking at so many of the negative comments on this platform, it would appear that I have been much more lucky than most by only losing this comparative small amount. Never again!!!!!
0 replies
55 months ago
Well done, Dotsure!
I can't believe how great they are! Not only did they settle my claim in 48 hours (last time it was the same day) but they also sent my dog a "Get Well Soon" email. I can't recommend them highly enough!
53 replies
57 months ago
FAULTY FRIDGE - SECOND REVIEW
Following my complaint and your response on 31st May. My original complaint came after you had already had to replace a door, so there were issues from the beginning. I am quite sure that you referred my problem to your debt collecting department, as opposed to customer care. It began badly. The person who managed my complaint, phoned me on two or three occasions, but I was either driving or unable to pick up. Each time he left no message, so I was unable to respond. Next thing, I get a call from the store where I purchased the fridge to ask me why I hadn’t followed up with this person (whose name I have happily forgotten). He had actually phoned them to complain about me ignoring his calls! When we finally made contact, he began by advising me in a most officious manner that the conversation was being recorded. We are all used to having our conversations recorded, but perhaps not in such an intimidating way. Incidentally, he never did leave me direct contact details, so I always had to wait for him to call me. In direct contrast, the technicians who did attend were wonderful. The problem was not easily solved and it took a third spare part to fix the problem over a period of time. In the end I was so obviously upset I think they felt sorry for me. This, opposed to this “customer care” individual who I was literally begging to find me another option. The last time I spoke to him, he put the phone down on me. That was it as far as I was concerned. I never accepted any of his follow-up calls. I found him unhelpful, arrogant, taunting and a bully. I should have reported him at the time, but I had had enough. Unfortunately, I now have two further issues, both to do with the ice maker. The first issue began as soon as the other problem was fixed. The ice jammed straight after. I assumed that this was due to the fact that the ice had not been used for a while. No problem. I had to wait for my gardener who comes on Wednesdays to release the bucket for me (impossible for me to do this alone) and meantime I have an ice machine, so I managed. Since then it has jammed three times and it’s now becoming an issue. Add to that the fact that for three days following the last occasion, the icemaker was not producing ice. Then it somehow corrected itself. I don’t know why because I had not adjusted the temperature or anything else. Frankly, this fridge is not fit for purpose. I only bought it on the 13th August 2020, it was delivered on the 17th. Since then, a faulty door, three faulty levers and now two further problems with the icemaker, I have no faith in it whatsoever. Thank goodness for my trusty little Logik icemaker which runs full time these days!
53 replies
59 months ago
FAULTY FRIDGE
I purchased a Samsung fridge Model Number 617L SxS I & W DISP on the 17th August 2020. In March, the ice dispenser stopped working so I logged a call and they replaced the door and put back the lever that dispenses the water and ice. This proved to be faulty so they came back and fiddled with the spring of the lever which helped for a few days and then failed once more. In the end they ordered a new lever, which once again failed. They returned to fiddle with the spring once again, which too failed. And on it went............!! In the end the technicians said that if it went wrong again, there was nothing further that they would be able to do. And of course it did! I reported it again on the 19th May and heard nothing back from them until I went into the store on Friday 28th armed with a video of the problem. I won't name the store because they have been marvellous and it was agreed that the best way forward was for the fridge to be collected and they would issue me with a credit note in order to buy another fridge. Today they have been in touch to say that Samsung won't agree to this as they have only two service records on file. They simply insist that the problem be fixed - which both I and the technicians know, it won't. I am sick to death of having to keep wiping the floor of both water and ice, so I have resorted to an icemaker machine and drinking tap water (Which I am worried about in terms of my health - I haven't drunk tap water in years). Shame on you Samsung. This is a disgusting attitude!
159 replies
Review Distribution
5 Star
4 (19.047619047619047%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
16 (76.19047619047619%)