SA
Sasolburg Alarms
Unclaimed Business
SA
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Orelia R
1 reviews | Active since Jan 2020
31 Oct 2020, 10:04
Sasolburg alarms
My husband were retrench amid the covid 19. And then Sasolburg alarms call us to ask were the payment are but we cancelled their service and they come and collect their radio. After how many months suddenly we get a call from their attorneys stated that they are going to take steps against us for money that we owe them. We cancelled and they did take their radio
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Orelia R
1 reviews | Active since Jan 2020
31 Oct 2020, 10:04
Sasolburg alarms
My husband were retrench amid the covid 19. And then Sasolburg alarms call us to ask were the payment are but we cancelled their service and they come and collect their radio. After how many months suddenly we get a call from their attorneys stated that they are going to take steps against us for money that we owe them. We cancelled and they did take their radio
0
Replies (0)SL
Shabir L
1 reviews | Active since Jan 2020
15 Jul 2019, 12:17
Negligence
I had a break in at the business and the alarm went off. However Sasolburg Alarms did not call me or notify me. When I arrived in the morning i found the store and alot of my high value stock stolen. This was negligence on their part. Just wondering if they are involved in this? Since i am not insured can I claim from them?
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Shabir L
1 reviews | Active since Jan 2020
15 Jul 2019, 12:17
Negligence
I had a break in at the business and the alarm went off. However Sasolburg Alarms did not call me or notify me. When I arrived in the morning i found the store and alot of my high value stock stolen. This was negligence on their part. Just wondering if they are involved in this? Since i am not insured can I claim from them?
0
Replies (0)PV
Pieter V
1 reviews | Active since Jan 2020
28 May 2019, 09:24
Want the customers money but not the customers
We signed up for a contract with Sasolburg alarms. Only after signup we were told our alarm is old and they cant support it. Needless to say we paid the full 2 years on this contract without an alarms. 3 Months before the end of the contract we told them we would like to cancel the contract, however, after the end of the contract they were still taking money from our account. We went to visit their office and were informed that we need to pay another 2 months extra for cancellation which we then paid. Yet for the next 4 months after our contract supposedly finished they deducted their last amount from our account. Clearly these guys dont care about their customers, only their money!
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Pieter V
1 reviews | Active since Jan 2020
28 May 2019, 09:24
Want the customers money but not the customers
We signed up for a contract with Sasolburg alarms. Only after signup we were told our alarm is old and they cant support it. Needless to say we paid the full 2 years on this contract without an alarms. 3 Months before the end of the contract we told them we would like to cancel the contract, however, after the end of the contract they were still taking money from our account. We went to visit their office and were informed that we need to pay another 2 months extra for cancellation which we then paid. Yet for the next 4 months after our contract supposedly finished they deducted their last amount from our account. Clearly these guys dont care about their customers, only their money!
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Replies (0)RR
Rodney R
1 reviews | Active since Jan 2020
26 Jan 2019, 18:47
Bad Attitude from Office Staff
To start off with: People be careful when dealing with this Company. I hired an Office in the area. When I contacted them and told them that my office is moving to a bigger Premises I was attacked on line by a woman in their Office. " You will pay the full 2 yr contract" Now!!! This was her demand on the spot. She did not even wait to hear what my following instructions was going to be. I wanted to move their services to the new Office, "BUT" her attitude scared me off. I requested from them to send me the Invoice and their 2 Month Cancellation fee to be included. Now to my surprise, not even the end of the month yet. I received an E-Mail, NO OTHER COMMUNICATION from their lawyer's making demands for immediate payment. NOT A LETTER, an E-Mail. Yes, and I'm liable for the "letter" payment. This lawyer believes his email is a letter. There has not been any form of communication from these people to let me know of demands besides telephone calls. I have never refused payment but I do believe there is a system that should be followed. I have reported the matter to our authority and I was assured they will be looking into the matter. I do believe they are willfully stealing from their clients. This way of theirs is nothing but theft.
Helpful (0)
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Rodney R
1 reviews | Active since Jan 2020
26 Jan 2019, 18:47
Bad Attitude from Office Staff
To start off with: People be careful when dealing with this Company. I hired an Office in the area. When I contacted them and told them that my office is moving to a bigger Premises I was attacked on line by a woman in their Office. " You will pay the full 2 yr contract" Now!!! This was her demand on the spot. She did not even wait to hear what my following instructions was going to be. I wanted to move their services to the new Office, "BUT" her attitude scared me off. I requested from them to send me the Invoice and their 2 Month Cancellation fee to be included. Now to my surprise, not even the end of the month yet. I received an E-Mail, NO OTHER COMMUNICATION from their lawyer's making demands for immediate payment. NOT A LETTER, an E-Mail. Yes, and I'm liable for the "letter" payment. This lawyer believes his email is a letter. There has not been any form of communication from these people to let me know of demands besides telephone calls. I have never refused payment but I do believe there is a system that should be followed. I have reported the matter to our authority and I was assured they will be looking into the matter. I do believe they are willfully stealing from their clients. This way of theirs is nothing but theft.
0
Replies (0)DS
Danelle S
1 reviews | Active since Jan 2020
17 Jul 2018, 07:26
Bad service and not trustworthy
Armed house robbery , we were held at gunpoint and assaulted. After the burglars left we responded with the panic button for 20 min long before Sasolburg alarms arrived but was too afraid to enter our home, our neighbour assisted us. When we phoned the owner he informed us that it was during shift change. We cancelled our contract and they removed their transmitter. Today I received a notice that I was handed over to attorneys. The owner was aware of our cancellation.
Helpful (0)
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Danelle S
1 reviews | Active since Jan 2020
17 Jul 2018, 07:26
Bad service and not trustworthy
Armed house robbery , we were held at gunpoint and assaulted. After the burglars left we responded with the panic button for 20 min long before Sasolburg alarms arrived but was too afraid to enter our home, our neighbour assisted us. When we phoned the owner he informed us that it was during shift change. We cancelled our contract and they removed their transmitter. Today I received a notice that I was handed over to attorneys. The owner was aware of our cancellation.
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Replies (0)CM
Christian M
1 reviews | Active since Jan 2020
11 Jul 2018, 07:33
Great service
Best Alarm and armed response service in Sasolburg by far.
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Christian M
1 reviews | Active since Jan 2020
11 Jul 2018, 07:33
Great service
Best Alarm and armed response service in Sasolburg by far.
0
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Wayne L
1 reviews | Active since Jan 2020
21 Oct 2015, 08:09
Not receiving alarm when it goes off.
I phoned them this morning with regards to my alarm that went off. They never phoned me and never sent out a security car to come have a look. When I phoned them they wanted me to test the alarm so I did. They said they never received the alarm on their side. I then asked them what can we do so they said and I quote \Ek weet nie wat ons moet doen nie."USELESS the whole lot of them. If you want to have security"
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Wayne L
1 reviews | Active since Jan 2020
21 Oct 2015, 08:09
Not receiving alarm when it goes off.
I phoned them this morning with regards to my alarm that went off. They never phoned me and never sent out a security car to come have a look. When I phoned them they wanted me to test the alarm so I did. They said they never received the alarm on their side. I then asked them what can we do so they said and I quote \Ek weet nie wat ons moet doen nie."USELESS the whole lot of them. If you want to have security"
0
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