S
Skyscanner
Unclaimed Business
S
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRJ
MR
Marno R
1 reviews | Active since Jan 2020
3 Apr 2023, 15:02
Skyscanner & Covid related flight restrictions
My flights were “placed on hold” due to covid restrictions in Dec 2021 and to date I have not been able to have consistent communication and guidance from Skyscanner WRT how i can reuse the flight as a credit or voucher…via Emirates (the airline booked with). Every time a query is made there is no consistency in response nor clarity on how I can be reimbursed. I sincerely hope this is a misunderstanding and that my flights can be reimbursed or credited.
Helpful (0)
|Replies (0)MR
Marno R
1 reviews | Active since Jan 2020
3 Apr 2023, 15:02
Skyscanner & Covid related flight restrictions
My flights were “placed on hold” due to covid restrictions in Dec 2021 and to date I have not been able to have consistent communication and guidance from Skyscanner WRT how i can reuse the flight as a credit or voucher…via Emirates (the airline booked with). Every time a query is made there is no consistency in response nor clarity on how I can be reimbursed. I sincerely hope this is a misunderstanding and that my flights can be reimbursed or credited.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Jul 2022, 07:29
Skyscanner Cancelling flights without notice or rebooking
Skyscanner cancelled my flights with no notification/reason/explanation/attempt in rebooking my flights. Their email consultants have not given ANY clear answers and refuse to answer the most basic questions regarding our now cancelled trip. We are extremely dissapointed with the service received.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Jul 2022, 07:29
Skyscanner Cancelling flights without notice or rebooking
Skyscanner cancelled my flights with no notification/reason/explanation/attempt in rebooking my flights. Their email consultants have not given ANY clear answers and refuse to answer the most basic questions regarding our now cancelled trip. We are extremely dissapointed with the service received.
0
Replies (0)MH
Marguerite H
1 reviews | Active since Jan 2020
10 Feb 2022, 10:53
Shameful service
Do not book your ticket through Flight Network/Skyscanner! They sent me an email on the 4th of February saying that my return flight has been cancelled and that they can refund or move the flight. I replied, and sent another email, and another email, and another email, which they ignore. On the email it says I need to reply within 5 days otherwise they see it as a "no show". It's now 6 days and they have not replied. I don't have a number to call them. This is shameful.
Helpful (0)
|Replies (0)MH
Marguerite H
1 reviews | Active since Jan 2020
10 Feb 2022, 10:53
Shameful service
Do not book your ticket through Flight Network/Skyscanner! They sent me an email on the 4th of February saying that my return flight has been cancelled and that they can refund or move the flight. I replied, and sent another email, and another email, and another email, which they ignore. On the email it says I need to reply within 5 days otherwise they see it as a "no show". It's now 6 days and they have not replied. I don't have a number to call them. This is shameful.
0
Replies (0)TK
Thomas K
1 reviews | Active since Jan 2020
8 May 2017, 06:58
Skyscanner misleads public
<p>We've been booking through Skyscanner for years without problems, but their service has deteriorated.</p> <p>For the past 2 months, we've tried booking our Europe trip again.</p> <p>Once we've accepted the route, dates and price it's over to the personal data page.</p> <p>Complete all pages and try to pay..........all of a sudden the price changes,- it's either a whopping 20-50% higher or "This flight is no longer available".</p> <p>Try the same procedure 3 or 5 hours later, or the following day, the flight IS available!!!!</p> <p>Again, same procedure as before, BUT when trying to pay, the price just goes up or is not available.</p> <p>When complaining on their website, Skyscanner asks for a screenshot but they don't resolve the problem.</p> <p>"Our website might have been hacked" is their standard answer.</p>
Helpful (0)
|Replies (0)TK
Thomas K
1 reviews | Active since Jan 2020
8 May 2017, 06:58
Skyscanner misleads public
<p>We've been booking through Skyscanner for years without problems, but their service has deteriorated.</p> <p>For the past 2 months, we've tried booking our Europe trip again.</p> <p>Once we've accepted the route, dates and price it's over to the personal data page.</p> <p>Complete all pages and try to pay..........all of a sudden the price changes,- it's either a whopping 20-50% higher or "This flight is no longer available".</p> <p>Try the same procedure 3 or 5 hours later, or the following day, the flight IS available!!!!</p> <p>Again, same procedure as before, BUT when trying to pay, the price just goes up or is not available.</p> <p>When complaining on their website, Skyscanner asks for a screenshot but they don't resolve the problem.</p> <p>"Our website might have been hacked" is their standard answer.</p>
0
Replies (0)MJ
Marnus J
1 reviews | Active since Jan 2020
22 Dec 2016, 18:13
Referring Illegitimate Websites
<p>I booked 2 tickets twice through firstly going to Skyscanner that referred me to Budgetair.com.</p> <p>The took the money for the 2 tickets twice and I still have no tickets.</p> <p> </p> <p>How can a company still refer them, this should be joined fraud. There are major complaints all over</p> <p>the internet on Skyscanner referring illegitimate websites.</p>
Helpful (0)
|Replies (0)MJ
Marnus J
1 reviews | Active since Jan 2020
22 Dec 2016, 18:13
Referring Illegitimate Websites
<p>I booked 2 tickets twice through firstly going to Skyscanner that referred me to Budgetair.com.</p> <p>The took the money for the 2 tickets twice and I still have no tickets.</p> <p> </p> <p>How can a company still refer them, this should be joined fraud. There are major complaints all over</p> <p>the internet on Skyscanner referring illegitimate websites.</p>
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Replies (0)