TH
The Hub
Claimed Business
TH
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Hub
The Hub has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked The Hub across 142 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSP
Shane P
1 reviews | Active since Jan 2020
1 Mar 2026, 13:06
THE hub Greenstone- we the reason thier defected dress broke
I bought a dress on the 28th Feb at the Hub greenstone. My daughter to wore a the dress to a wedding and the strap broke. Later on in the evening the second strap broke. I took the dress back to the hub the very next day to get a refund. They refused saying the dress is damaged. Of course its damaged cause what am I here otherwise. Anyways, the staff didnt help at all and imp**** its my duaghters fault. Don't waste ur money here. Rather go to ackermans or pkp clothing. Least they have some resemblance of customer service. Will never shop there
Helpful (0)
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Shane P
1 reviews | Active since Jan 2020
1 Mar 2026, 13:06
THE hub Greenstone- we the reason thier defected dress broke
I bought a dress on the 28th Feb at the Hub greenstone. My daughter to wore a the dress to a wedding and the strap broke. Later on in the evening the second strap broke. I took the dress back to the hub the very next day to get a refund. They refused saying the dress is damaged. Of course its damaged cause what am I here otherwise. Anyways, the staff didnt help at all and imp**** its my duaghters fault. Don't waste ur money here. Rather go to ackermans or pkp clothing. Least they have some resemblance of customer service. Will never shop there
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Chwayita C
1 reviews | Active since Jan 2020
1 Jan 2026, 21:20
You don't need to pour for your nonsense!!!!
The fact that I had to be lifted out because the "night manager" couldn't hear or understand me saying we neened understanding for the blindes to be kept down and the tables down...
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Chwayita C
1 reviews | Active since Jan 2020
1 Jan 2026, 21:20
You don't need to pour for your nonsense!!!!
The fact that I had to be lifted out because the "night manager" couldn't hear or understand me saying we neened understanding for the blindes to be kept down and the tables down...
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Vyaksha S
1 reviews | Active since Jan 2020
18 Dec 2025, 19:40
HUB CARD BLOCKED BY NEDBANK...
I made a purchase at The Hub in Cornubia Mall today using my store card. The transaction was declined because my card is blocked by Nedbank because I did not update my FICA with Nedbank. Firstly, I do not receive any correspondence from The Hub and each time I have to pay my account I have to go into the store to know my account balance and installment. Secondly whenever there is any changes or updates, there is no communication whatsoever to us. Every other time there is some new rule or regulation...I am so fed up with The Hub and their lack of communication with customers. Furthermore I can't use my card until I go into a Nedbank branch and update my FICA!!! Seems like The Hub doesn't care about its customers therefore it's about time I shopped elsewhere and close my account with The Hub.
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Vyaksha S
1 reviews | Active since Jan 2020
18 Dec 2025, 19:40
HUB CARD BLOCKED BY NEDBANK...
I made a purchase at The Hub in Cornubia Mall today using my store card. The transaction was declined because my card is blocked by Nedbank because I did not update my FICA with Nedbank. Firstly, I do not receive any correspondence from The Hub and each time I have to pay my account I have to go into the store to know my account balance and installment. Secondly whenever there is any changes or updates, there is no communication whatsoever to us. Every other time there is some new rule or regulation...I am so fed up with The Hub and their lack of communication with customers. Furthermore I can't use my card until I go into a Nedbank branch and update my FICA!!! Seems like The Hub doesn't care about its customers therefore it's about time I shopped elsewhere and close my account with The Hub.
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shantal H
1 reviews | Active since Jan 2020
27 May 2025, 07:02
Defective Product
I bought a pair of toddler heels, and one of the shoes has glitter stars on them and the other doesnt. It looks very weird, is there any way that you can arrange for an exchange or a new pair?
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Dineo W
1 reviews | Active since Jan 2020
16 Jan 2025, 07:18
The hub
On the 14/01/2025 I bought some underwears at trade route mall the hub. The lady by the name of Hlekulani Macheke helped me. The following day I tried returning some of the underwears and the manager called Sibusiso was very rude and asked me if I didn't see so many signs that states that underwears are not returnable. My question was did you train your staff to disclose that information because I'm heavily preg I can't be going around and reading everything, he said we should call the lady. She came and didn't even greet me, her answer was I did disclose and she truly did not otherwise why would I go back to do such if I was told. Then they both left me like a fool at the counter and carried on with their duties. I asked for the manager to please ask the lady to give me back my money from her pocket then he said that's impossible. And I asked are you not at least going to apologize or ask the lady to apologize? He laughed and left. When I told the lady that I'm going to report her she said go ahead. I told her that I'm going to get my money back so nice, she didn't even show remorse or whatsoever.
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Dineo W
1 reviews | Active since Jan 2020
16 Jan 2025, 07:18
The hub
On the 14/01/2025 I bought some underwears at trade route mall the hub. The lady by the name of Hlekulani Macheke helped me. The following day I tried returning some of the underwears and the manager called Sibusiso was very rude and asked me if I didn't see so many signs that states that underwears are not returnable. My question was did you train your staff to disclose that information because I'm heavily preg I can't be going around and reading everything, he said we should call the lady. She came and didn't even greet me, her answer was I did disclose and she truly did not otherwise why would I go back to do such if I was told. Then they both left me like a fool at the counter and carried on with their duties. I asked for the manager to please ask the lady to give me back my money from her pocket then he said that's impossible. And I asked are you not at least going to apologize or ask the lady to apologize? He laughed and left. When I told the lady that I'm going to report her she said go ahead. I told her that I'm going to get my money back so nice, she didn't even show remorse or whatsoever.
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Thembeka M
1 reviews | Active since Jan 2020
2 Apr 2024, 12:58
Perfect service
Goood service from Fhe Hub westgate they always eager to assist and go extra mile... M definately comng back.
Helpful (0)
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Thembeka M
1 reviews | Active since Jan 2020
2 Apr 2024, 12:58
Perfect service
Goood service from Fhe Hub westgate they always eager to assist and go extra mile... M definately comng back.
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