VC
VIP Club
Unclaimed Business
VC
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencenM
nhlanhla M
1 reviews | Active since Jan 2020
30 Sept 2021, 08:20
VIP Club keeps charging interests on dormant accounts
My account was settled early this year and i was not using the account for months and was not even getting statements from VIP only got an sms from the lawyers that i am now owing so i called VIP who keeps referring me from one person to another and giving me referrence numbers but still not reversing the amount they claim i owe. the service is bad and tiring.
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nhlanhla M
1 reviews | Active since Jan 2020
30 Sept 2021, 08:20
VIP Club keeps charging interests on dormant accounts
My account was settled early this year and i was not using the account for months and was not even getting statements from VIP only got an sms from the lawyers that i am now owing so i called VIP who keeps referring me from one person to another and giving me referrence numbers but still not reversing the amount they claim i owe. the service is bad and tiring.
0
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Anneke N
1 reviews | Active since Jan 2020
6 Jan 2018, 12:21
HORRIBLE CUSTOMER SERVICE
I bought a wallet from VIP Club/ Willberrys late December 2017. The description of the wallet read that it can hold up to 7 cards, coins and notes. When I received the wallet utter dissapointment is an understatement. It is the size of a childrens wallet, can hold 3 cards by squeezeing them in, and cannot hold any coins. I wrote a review of the wallet on Facebook, and was contacted by Willberrys, stating that I can return the product if I'm not satisfied. I did exactly that, as I have no use for an impractical wallet. This is where the fun starts. I am informed by Willberrys that I should courier the wallet back to a third party, at my own costs. I then complain, stating that the courier costs, including the courier costs for initial delivery(which is not refundable), will cost me R320, for a product that cost R501. Willberrys responds, stating that they will pay R99 for the return courier. I thought the matter was settled and I intended to return the wallet the very next day. Unfortunately the employee, Steven, then felt the need to act in a juvenile and passive aggressive manner towards me, stating that had I been nicer, they would have paid back more money (??), calling me nasty and merciless - all after the matter was settled according to me. As a conclusion Steven stated that I did not have to change my Negative Facebook Review, to which I replied after his passive aggressive attack I do not intend to change the review. Today, after confirming that they will refund the return of the wallet, I am informed that they will no longer be refunding me as there is nothing wrong with the wallet. Interestingly, their return policy states that they will refund ALL PRODUCTS for ANY REASON should the customer be unhappy. This is clearly just lip service - lying to customers to put them at ease before purchase. This company lies, passes the buck and changes their tune just as it suits them - with no regard to their customers. All communications with me has seized - via email and Facebook. Now I'm stuck with the most expensive children's wallet known to man. Stay away from this company and their passive aggressive manner of dealing with customers. You will receive no assistance should there be fault with your purchase.
Helpful (0)
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Anneke N
1 reviews | Active since Jan 2020
6 Jan 2018, 12:21
HORRIBLE CUSTOMER SERVICE
I bought a wallet from VIP Club/ Willberrys late December 2017. The description of the wallet read that it can hold up to 7 cards, coins and notes. When I received the wallet utter dissapointment is an understatement. It is the size of a childrens wallet, can hold 3 cards by squeezeing them in, and cannot hold any coins. I wrote a review of the wallet on Facebook, and was contacted by Willberrys, stating that I can return the product if I'm not satisfied. I did exactly that, as I have no use for an impractical wallet. This is where the fun starts. I am informed by Willberrys that I should courier the wallet back to a third party, at my own costs. I then complain, stating that the courier costs, including the courier costs for initial delivery(which is not refundable), will cost me R320, for a product that cost R501. Willberrys responds, stating that they will pay R99 for the return courier. I thought the matter was settled and I intended to return the wallet the very next day. Unfortunately the employee, Steven, then felt the need to act in a juvenile and passive aggressive manner towards me, stating that had I been nicer, they would have paid back more money (??), calling me nasty and merciless - all after the matter was settled according to me. As a conclusion Steven stated that I did not have to change my Negative Facebook Review, to which I replied after his passive aggressive attack I do not intend to change the review. Today, after confirming that they will refund the return of the wallet, I am informed that they will no longer be refunding me as there is nothing wrong with the wallet. Interestingly, their return policy states that they will refund ALL PRODUCTS for ANY REASON should the customer be unhappy. This is clearly just lip service - lying to customers to put them at ease before purchase. This company lies, passes the buck and changes their tune just as it suits them - with no regard to their customers. All communications with me has seized - via email and Facebook. Now I'm stuck with the most expensive children's wallet known to man. Stay away from this company and their passive aggressive manner of dealing with customers. You will receive no assistance should there be fault with your purchase.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Apr 2017, 20:56
Defective product
<p>The crown fell off the watch, after wearing it fewer than 10 times, and the VIP Club refused to repair it. I approached the Consumer Goods and Services Ombud and it was arranged that the watch be returned for an inspection by VIP Club.</p> <p> </p> <p>The watch was duly returned to the address provided by VIP Club and I have never seen the watch or a refund. VIP Club now have my money and my defective watch.</p>
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2017, 20:56
Defective product
<p>The crown fell off the watch, after wearing it fewer than 10 times, and the VIP Club refused to repair it. I approached the Consumer Goods and Services Ombud and it was arranged that the watch be returned for an inspection by VIP Club.</p> <p> </p> <p>The watch was duly returned to the address provided by VIP Club and I have never seen the watch or a refund. VIP Club now have my money and my defective watch.</p>
0
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Lindiwe B
1 reviews | Active since Jan 2020
9 Mar 2017, 12:27
THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!DO NOT BUY ANYTHING THERE!
<p>I bought 2 watches online early January with VIP Club, I returned one .</p> <p> </p> <p>Till today the 9th of March , I am still waiting for my refund. It's been weeks now since I have been told I will receive my refund. The fustrating part is the stinking atittude of the Customer service guy called CLIVE, who you constantly need to email to get feedback from. When you put in a complain, he responds like he's doing you a favor by even talking to you.</p> <p> </p> <p>This company doesn't even have a landline to call, I guess it's part of their strategy. I would not advise anyone to purchase anything from there, delivery when buying takes 3days.....However refunding clients takes 3months.</p> <p> </p> <p>I just want my R800 back, you can continue to run your useless business!!!!</p> <p> </p> <p> </p>
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Lindiwe B
1 reviews | Active since Jan 2020
9 Mar 2017, 12:27
THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!DO NOT BUY ANYTHING THERE!
<p>I bought 2 watches online early January with VIP Club, I returned one .</p> <p> </p> <p>Till today the 9th of March , I am still waiting for my refund. It's been weeks now since I have been told I will receive my refund. The fustrating part is the stinking atittude of the Customer service guy called CLIVE, who you constantly need to email to get feedback from. When you put in a complain, he responds like he's doing you a favor by even talking to you.</p> <p> </p> <p>This company doesn't even have a landline to call, I guess it's part of their strategy. I would not advise anyone to purchase anything from there, delivery when buying takes 3days.....However refunding clients takes 3months.</p> <p> </p> <p>I just want my R800 back, you can continue to run your useless business!!!!</p> <p> </p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2016, 20:28
Don't buy!
<p>The quality of their products is terrible and they refuse to comply with the Consumer Protection Act or follow ombudsman recommendations. I have lost R4500 watch which was posted to them to repair as per consumer ombudsman recommendation.</p> <p> </p> <p>The watch is now gone and has not been repaired or returned. I have no money and no watch. Be warned.</p>
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2016, 20:28
Don't buy!
<p>The quality of their products is terrible and they refuse to comply with the Consumer Protection Act or follow ombudsman recommendations. I have lost R4500 watch which was posted to them to repair as per consumer ombudsman recommendation.</p> <p> </p> <p>The watch is now gone and has not been repaired or returned. I have no money and no watch. Be warned.</p>
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Nkululeko N
1 reviews | Active since Jan 2020
13 Dec 2016, 06:36
No customer service, poor support and lack of response to emails.
<p>I bought a watch off VIP Club on 25 Nov 2016 and a week later from delivery the watch stopped working.</p> <p>I sent an email to their only contact ********** on Monday, 12 Dec at 9am and it was not responded to. I logged on online chat and received ticket and it was not responded to. I sent messages via their website of my frustrations and still no response. This morning I logged another website message which hasn't been attended to. The after sales support from VIP Club has been extremely poor and I'm now isolated with a faulty purchase.</p>
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Nkululeko N
1 reviews | Active since Jan 2020
13 Dec 2016, 06:36
No customer service, poor support and lack of response to emails.
<p>I bought a watch off VIP Club on 25 Nov 2016 and a week later from delivery the watch stopped working.</p> <p>I sent an email to their only contact ********** on Monday, 12 Dec at 9am and it was not responded to. I logged on online chat and received ticket and it was not responded to. I sent messages via their website of my frustrations and still no response. This morning I logged another website message which hasn't been attended to. The after sales support from VIP Club has been extremely poor and I'm now isolated with a faulty purchase.</p>
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Anonymous
1 reviews | Active since Jan 2020
16 Aug 2016, 08:18
Blew me away
<p>I had some concerns about ordering a watch online as I have had duds in the past.</p> <p>I contacted their online support with these concerns and Clive responded immediately and assured me there would be no issue.</p> <p>I placed my order at 12pm, sent through POP and it was delivered at 8am the next morning.</p> <p>The quality is amazing and the service outstanding.</p> <p>Its rare to get this level of service nowadays. Thank guys</p>
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Anonymous
1 reviews | Active since Jan 2020
16 Aug 2016, 08:18
Blew me away
<p>I had some concerns about ordering a watch online as I have had duds in the past.</p> <p>I contacted their online support with these concerns and Clive responded immediately and assured me there would be no issue.</p> <p>I placed my order at 12pm, sent through POP and it was delivered at 8am the next morning.</p> <p>The quality is amazing and the service outstanding.</p> <p>Its rare to get this level of service nowadays. Thank guys</p>
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