CS
Checkers Sixty60
Unclaimed Business
CS
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Checkers Sixty60 is experiencing significant operational strain across its delivery, support, and product quality functions. While a minority of customers praise speed and convenience, the overwhelming sentiment reflects frustration with late deliveries, missing items, spoiled produce, rude drivers, and unresponsive customer support. The brand promise of 60-minute delivery is frequently broken, and resolution processes consistently leave customers feeling penalised for the platform's mistakes.
TrustIndex
2.2
Jul '25 - Jun '26
Based on recent customer reviews, Checkers Sixty60 is facing significant customer experience challenges across all major service dimensions. While the convenience model and occasional standout staff earn praise, recurring failures in delivery reliability, product quality, refund processes, and digital platform stability dominate feedback. Customers express frustration with broken promises on the 60-minute delivery commitment, missing items, spoiled products, and unresponsive support escalation.
The most common complaint about Checkers Sixty60, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery is the most damaged dimension. Customers report routine missed delivery windows, the 60-minute promise broken into 3-5 hour waits, drivers cancelling orders falsely claiming customer absent, reckless bike riding causing accidents, and deliveries to wrong addresses with tampered bags.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I am a very dissapointed customer today! I have ordered the crab bowl @ R59.00 BUT INSTEAD was send the salad @ R39.00. Conveniently the price was changed to R59.00 on the smaller item.
1 reviews | Active since Jan 2020
I am a very dissapointed customer today! I have ordered the crab bowl @ R59.00 BUT INSTEAD was send the salad @ R39.00. Conveniently the price was changed to R59.00 on the smaller item.
1 reviews | Active since Jan 2020
I am very disappointed with the service I received. Yesterday, I placed an order for delivery, and as I’m writing this review, I am still waiting for my order. Since this morning, I’ve been checking the tracking on the app repeatedly, but there have been no updates to show that my order is even on its way. It is already 9:00 AM, and I have been waiting since 8:00 AM with no communication or explanation. This delay is extremely frustrating and unacceptable, especially with no updates provided to customers. I expected much better service and communication from Checkers Sixty60.
1 reviews | Active since Jan 2020
I am very disappointed with the service I received. Yesterday, I placed an order for delivery, and as I’m writing this review, I am still waiting for my order. Since this morning, I’ve been checking the tracking on the app repeatedly, but there have been no updates to show that my order is even on its way. It is already 9:00 AM, and I have been waiting since 8:00 AM with no communication or explanation. This delay is extremely frustrating and unacceptable, especially with no updates provided to customers. I expected much better service and communication from Checkers Sixty60.
1 reviews | Active since Jan 2020
I’ve had two orders now where the majority of items were out of stock and I get an email that R36 will be credited to my wallet for this failure. I see no credit in my wallet. Is this because I pay for Xtra Savings per month for free delivery? So I get zero compensation when others who don’t pay this subscription are getting rewarded? Also, please fix the rear and front lights on your motorcycles - and train the delivery person to ride behind the driver (right hand side) so he can be seen. The number of motorcycles I see, and don’t see, at night without lights is worrying.
1 reviews | Active since Jan 2020
I’ve had two orders now where the majority of items were out of stock and I get an email that R36 will be credited to my wallet for this failure. I see no credit in my wallet. Is this because I pay for Xtra Savings per month for free delivery? So I get zero compensation when others who don’t pay this subscription are getting rewarded? Also, please fix the rear and front lights on your motorcycles - and train the delivery person to ride behind the driver (right hand side) so he can be seen. The number of motorcycles I see, and don’t see, at night without lights is worrying.
1 reviews | Active since Jan 2020
I have been trying to get hold of the business since last night when I only received half of my order. A rude consultant from claims called and promised that someone would attend to my query but I have been on hold for 30 minutes now. This is totally unacceptable and so unprofessional.
1 reviews | Active since Jan 2020
I have been trying to get hold of the business since last night when I only received half of my order. A rude consultant from claims called and promised that someone would attend to my query but I have been on hold for 30 minutes now. This is totally unacceptable and so unprofessional.
1 reviews | Active since Jan 2020
I am an elderly lady, living in Pretoria. I ordered a gift online for my daughter, who lives in Johannesburg. I was extremely unsure how ordering from CheckersSixty 60 would play out. What a pleasant surprise. Sympton Nyathi from Fairlands CheckersSixty 60 handled the delivery. Not only did he go to a lot if trouble to deliver this gift, he spent his own money to call me, to ensure that everything went smooth. I want to congratulate him on his exellent behavior and kindness. A job well done, Sympton. Management, please thank him. I will most definitely order online again, hoping to have my deliveries done by Sympton. Thank You. Verna Parker
1 reviews | Active since Jan 2020
I am an elderly lady, living in Pretoria. I ordered a gift online for my daughter, who lives in Johannesburg. I was extremely unsure how ordering from CheckersSixty 60 would play out. What a pleasant surprise. Sympton Nyathi from Fairlands CheckersSixty 60 handled the delivery. Not only did he go to a lot if trouble to deliver this gift, he spent his own money to call me, to ensure that everything went smooth. I want to congratulate him on his exellent behavior and kindness. A job well done, Sympton. Management, please thank him. I will most definitely order online again, hoping to have my deliveries done by Sympton. Thank You. Verna Parker
1 reviews | Active since Jan 2020
I shouldn’t even be giving a star for the service I am receiving with you guys. Order 204955737 was placed yesterday and was cancelled after a min for payment failure but you took the money on my card and confirmed via email that you received and are processing my order. I have made 4 calls and different turnaround times were confirmed. No communication is being received from your side whatsoever. This is *** because I bought things I need for daily use but I am being inconvenienced by your lack of urgency and poor service. You also need to train your agents to start giving clients true and honest information cos it’s so frustrating being told 3 different things by people who are supposed to know the same process/ service process. I am so livid
1 reviews | Active since Jan 2020
I shouldn’t even be giving a star for the service I am receiving with you guys. Order 204955737 was placed yesterday and was cancelled after a min for payment failure but you took the money on my card and confirmed via email that you received and are processing my order. I have made 4 calls and different turnaround times were confirmed. No communication is being received from your side whatsoever. This is *** because I bought things I need for daily use but I am being inconvenienced by your lack of urgency and poor service. You also need to train your agents to start giving clients true and honest information cos it’s so frustrating being told 3 different things by people who are supposed to know the same process/ service process. I am so livid
1 reviews | Active since Jan 2020
Last 3 times my order has been late, no refunds or compensation offered unless you complain(even then none was given), customer line is filled with rude and undertrained people who don’t want to help you. Wasted 2 hours and 20minutes of airtime. Never using again and I highly recommend you don’t waste your time either.
1 reviews | Active since Jan 2020
Last 3 times my order has been late, no refunds or compensation offered unless you complain(even then none was given), customer line is filled with rude and undertrained people who don’t want to help you. Wasted 2 hours and 20minutes of airtime. Never using again and I highly recommend you don’t waste your time either.
Checkers Sixty60 has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 593 reviews in the last 12 months. Hellopeter has tracked Checkers Sixty60 across 1,039 total reviews. How is the TrustIndex calculated? →