Fidelity Security Services

Based on recent customer reviews, Fidelity Security Services faces serious customer experience challenges across nearly every service dimension. Customers describe unresolved billing disputes, ignored cancellations, unreliable equipment, and slow or absent emergency response. While a small minority praise individual guards and on-site teams, the dominant narrative reflects broken trust, poor communication, and a commercial relationship that feels coercive rather than protective.

The most common complaint about Fidelity Security Services, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. Customers repeatedly describe unanswered emails, dropped calls, transfers between departments, and rude or dismissive agents. Promised callbacks rarely happen, complaints loop without resolution, and even long-standing clients report being ignored until they post public complaints.

Fidelity Security Services scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Home & Business Security, compared to the Home & Business Security industry average of 1.7. Their strongest theme is Installation & Tech (1.1); their weakest is Reliability & Trust (0.8). The top AI-rated Home & Business Security business on Hellopeter is HelpMe (4.7). How is the AI Score calculated? →

Fidelity Security Services has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 115 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 39 hours 54 min. Hellopeter has tracked Fidelity Security Services across 1,232 total reviews. How is the TrustIndex calculated? →