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Geewiz
Verified Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Geewiz delivers a sharply polarised experience. Standout agents like Jannie, Tsholo, Tumelo, Odwa and Fabian draw consistent praise for ownership and rapid resolution, while a recurring pattern of stock inaccuracies, wrong items shipped, refund friction and unanswered communications during office closures undermines trust for first-time and recurring buyers alike.
TrustIndex
4.9
Ranking
#11
in Online Shopping
NPS Score
30
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Geewiz delivers a polarised customer experience. Named agents like Jannie, Tsholo, and Tumelo earn outstanding praise for proactive support and 3D printing expertise, while a parallel stream of complaints highlights stock accuracy failures, incorrect deliveries, and unresponsive after-sales channels during holiday closures. Customers either rave about the service or feel deeply let down by post-purchase friction.
Geewiz's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (3.4) is highly polarised. Named staff including Jannie Lubbe, Tsholo Matjila, Tumelo, Natasha, Odwa, and Fabian receive specific repeat praise for ownership and proactive communication, though unanswered emails and unstaffed call centres frustrate many.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
This is the model for others to follow. They didn't claim to have the item on hand but acquired it the same day, though too late for shipping on day 1. So shipping happened on day 2 and ,with an extra day needed for road transport to Cape Town, delivery on day 4. All fine because they kept the information flow going and we knew at all times what was happening. Well done.
1 reviews | Active since Jan 2020
This is the model for others to follow. They didn't claim to have the item on hand but acquired it the same day, though too late for shipping on day 1. So shipping happened on day 2 and ,with an extra day needed for road transport to Cape Town, delivery on day 4. All fine because they kept the information flow going and we knew at all times what was happening. Well done.
1 reviews | Active since Jan 2020
Please exercise caution when purchasing ESD software packages from this store. On 2 May 2026, my son purchased a Microsoft 365 Family subscription for me. Although the product key was delivered promptly, activation has not been successful. He reported the error to Geewiz early this morning, yet as of 16:24 on 4 May 2026, the issue remains unresolved. No feedback!!!! On second thought, look at the current AI Overview of Geewiz on Google, it never used to be this bad!!!
1 reviews | Active since Jan 2020
Please exercise caution when purchasing ESD software packages from this store. On 2 May 2026, my son purchased a Microsoft 365 Family subscription for me. Although the product key was delivered promptly, activation has not been successful. He reported the error to Geewiz early this morning, yet as of 16:24 on 4 May 2026, the issue remains unresolved. No feedback!!!! On second thought, look at the current AI Overview of Geewiz on Google, it never used to be this bad!!!
1 reviews | Active since Jan 2020
5 Stars for product and pricing 3 Stars for Website accuracy and 1 Star for communication. Ive placed various orders with varing degrees of happiness Closed up shop 2nd to 10th April with unfinshed business. Item in stock suddenly on backorder frm overseas Placed order 29th March phoned yesterday the 10th still dont have any idea whats happening with my order
1 reviews | Active since Jan 2020
5 Stars for product and pricing 3 Stars for Website accuracy and 1 Star for communication. Ive placed various orders with varing degrees of happiness Closed up shop 2nd to 10th April with unfinshed business. Item in stock suddenly on backorder frm overseas Placed order 29th March phoned yesterday the 10th still dont have any idea whats happening with my order
1 reviews | Active since Jan 2020
This is an online retailer that does communicate that they will close their offices for more than a week BEFORE you place your order. They have no support staff or manned call center you can dial in this period. I placed my order on 30 March. Their offices closed 2 April to 10 April. No delivery. Support queries go unanswered History: 30 March, 7:52 pm: Placed an order. 30 March, 7:52 pm: eMail - we have received your order 30 March, 7:52 pm: eMail - "Please note that our offices will be closed from the 2nd of April, for Pesach and Easter Holidays. We will resume normal operation on Friday, the 10th of April." 31 March, 9:16 am: eMail - your items are being prepared 01 April, 8:32 am: eMail - "Your order will be delivered directly from our supplier. A member of our Customer Service team will be in contact shortly with your tracking information to monitor the delivery status of your order." 01 April, 5:17 pm: Got a call from Geewiz, stating that the supplier only expected the item to be delivered by the afternoon. They will arrange to have it delivered directly to me. Also stated that the supplier will send me an email once the order is dispatched, and that they will call me when they are underway. 07 May, 11:29 am: Logged into the Geewiz site, went to the order and left a message for support: "It is 7 April, and the courier shipping that was done on 30 March has not reached me yet." 09 May 08:32 am: Called 011 568 0191. Voice message: "Please note that our offices will be closed from the 2nd of April, for Pesach and Easter Holidays. We will resume normal operation on Friday, the 10th of April."
1 reviews | Active since Jan 2020
This is an online retailer that does communicate that they will close their offices for more than a week BEFORE you place your order. They have no support staff or manned call center you can dial in this period. I placed my order on 30 March. Their offices closed 2 April to 10 April. No delivery. Support queries go unanswered History: 30 March, 7:52 pm: Placed an order. 30 March, 7:52 pm: eMail - we have received your order 30 March, 7:52 pm: eMail - "Please note that our offices will be closed from the 2nd of April, for Pesach and Easter Holidays. We will resume normal operation on Friday, the 10th of April." 31 March, 9:16 am: eMail - your items are being prepared 01 April, 8:32 am: eMail - "Your order will be delivered directly from our supplier. A member of our Customer Service team will be in contact shortly with your tracking information to monitor the delivery status of your order." 01 April, 5:17 pm: Got a call from Geewiz, stating that the supplier only expected the item to be delivered by the afternoon. They will arrange to have it delivered directly to me. Also stated that the supplier will send me an email once the order is dispatched, and that they will call me when they are underway. 07 May, 11:29 am: Logged into the Geewiz site, went to the order and left a message for support: "It is 7 April, and the courier shipping that was done on 30 March has not reached me yet." 09 May 08:32 am: Called 011 568 0191. Voice message: "Please note that our offices will be closed from the 2nd of April, for Pesach and Easter Holidays. We will resume normal operation on Friday, the 10th of April."
1 reviews | Active since Jan 2020
The service at Geewiz is going down the dumps ! They are extreamly slow in replying on email, items that show as in stock, then they do not have stock. They have sent me the incorrect item, now I must struggle and jump through hoops to get a refund. With easter they are only openeing again on 10 April! It is just shocking how bad their service has become.
1 reviews | Active since Jan 2020
The service at Geewiz is going down the dumps ! They are extreamly slow in replying on email, items that show as in stock, then they do not have stock. They have sent me the incorrect item, now I must struggle and jump through hoops to get a refund. With easter they are only openeing again on 10 April! It is just shocking how bad their service has become.
1 reviews | Active since Jan 2020
I ordered a Nvidia Shield Pro, not a cheap tv box. I opened it, started it up, it said there was an update and I installed it. After browsing for a bit the unit froze and restarted. I ran some apps and they apps would intermittently just crash upon initializing. I immediately packed it back in the box and contacted Geewiz. After a bit if back and forth they arrange to pick up the unit. This was within their 7 days for defective units. Days later they sent me a notification "the unit is working perfectly" and send me a short little video of a successful start up and apps running. I could also cut together something like that. It soon became clear why they did this. I was suddenly on the hook for the courier fee as well as their 10% fee for the scratches that just appeared after I had it out of the box for all of 10 min. They refunded the balance today but these practices seem suspect at best and disengenous at worst. The replacement unit (Google Streamer 4k) I ordered in the meantime arrived in a broken box that had clearly been opened before and a dirty unit indicating it was second hand. At least it is working perfectly. I will not be buying from them again and I would strongly discourage anyone else from using their services
1 reviews | Active since Jan 2020
I ordered a Nvidia Shield Pro, not a cheap tv box. I opened it, started it up, it said there was an update and I installed it. After browsing for a bit the unit froze and restarted. I ran some apps and they apps would intermittently just crash upon initializing. I immediately packed it back in the box and contacted Geewiz. After a bit if back and forth they arrange to pick up the unit. This was within their 7 days for defective units. Days later they sent me a notification "the unit is working perfectly" and send me a short little video of a successful start up and apps running. I could also cut together something like that. It soon became clear why they did this. I was suddenly on the hook for the courier fee as well as their 10% fee for the scratches that just appeared after I had it out of the box for all of 10 min. They refunded the balance today but these practices seem suspect at best and disengenous at worst. The replacement unit (Google Streamer 4k) I ordered in the meantime arrived in a broken box that had clearly been opened before and a dirty unit indicating it was second hand. At least it is working perfectly. I will not be buying from them again and I would strongly discourage anyone else from using their services
1 reviews | Active since Jan 2020
This was my first purchase on the GeeWiz website, and unfortunately it was very disappointing. I bought a new product, but it clearly appeared second-hand, as it arrived dirty and had already been set up before. I had to fully reset the device just to use it. When I contacted GeeWiz, I was told they would need to collect it, inspect it, and then I would still have to wait another 14–20 days, which made the experience even more frustrating. Based on this experience, I would not recommend GeeWiz.
1 reviews | Active since Jan 2020
This was my first purchase on the GeeWiz website, and unfortunately it was very disappointing. I bought a new product, but it clearly appeared second-hand, as it arrived dirty and had already been set up before. I had to fully reset the device just to use it. When I contacted GeeWiz, I was told they would need to collect it, inspect it, and then I would still have to wait another 14–20 days, which made the experience even more frustrating. Based on this experience, I would not recommend GeeWiz.
1 reviews | Active since Jan 2020
My goodness, GeeWiz, is all in the name, GeeWiz, but they were quick at the packing and delivery! Absolutely recommended! Regards, Riaan......... (Thank you, Geewiz!)
1 reviews | Active since Jan 2020
My goodness, GeeWiz, is all in the name, GeeWiz, but they were quick at the packing and delivery! Absolutely recommended! Regards, Riaan......... (Thank you, Geewiz!)
The most common complaint about Geewiz, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (2.4) suffers from items advertised as in stock turning out to be backordered from overseas suppliers, indefinite waits with generic delay emails, and a multi-day Pesach/Easter office closure that left orders stranded without support.
Geewiz has a TrustIndex of 4.9 out of 10 on Hellopeter, based on 51 reviews in the last 12 months. Hellopeter has tracked Geewiz across 805 total reviews. How is the TrustIndex calculated? →