Innovation Group

Based on recent customer reviews, Innovation Group is struggling across every major service theme. Customers describe rejected claims, lengthy delays, and inconsistent communication when trying to access warranty, service plan, and tyre cover benefits. While a small minority praise individual agents who go above and beyond, the dominant narrative reflects frustration with claim handling, refund disputes, and perceived loopholes used to avoid honouring policies sold upfront.

The most common complaint about Innovation Group, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling (1.2). Customers repeatedly describe rejected claims based on alleged kilometre overruns, pre-existing conditions, or exclusions buried in policy wording. Approvals take weeks, assessors delay reports, and dealerships are left waiting for authorisation while customers are stranded without vehicles.

Innovation Group scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Short Term Insurance, compared to the Short Term Insurance industry average of 3. Their strongest theme is Repair Quality (1.6); their weakest is Claims Handling (1.2). The top AI-rated Short Term Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →

Innovation Group has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 249 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 40 min. Hellopeter has tracked Innovation Group across 2,558 total reviews. How is the TrustIndex calculated? →