OR
olifants river lodge
Unclaimed Business
OR
olifants river lodge
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About olifants river lodge
olifants river lodge has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked olifants river lodge across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMK
Mohammed K
1 reviews | Active since Jan 2020
30 Dec 2025, 23:25
Maggots and ****roaches in our bed – abandoned by staff and management
We had one of the most disturbing accommodation experiences of our lives at Olifants River Lodge by Dream. Our bed was infested with maggots, ****roaches, and bugs. This was not a minor issue — it made the room completely unsafe and uninhabitable. We immediately called the emergency number provided on the flyer at check-in. That number went to security (Jeffrey), who told us he did not have keys to any other rooms and could not tell us where we would be sleeping that night, despite our bed being infested. Jeffrey then gave us the numbers of the supposed managers: • Hennie Van Staden • Gregory Allan Neither answered their phones. Later, security Joseph came to inspect the room, asked us to send videos, and forwarded them to the resort work group. Someone in that group said they were “coming now”. We waited over 20 minutes in pouring rain. No one arrived. Joseph then told us to call another person, Corel. Her response was shocking. She said: • “What should I do?” • “I’m at my house, I’m not walking in this rain, I’m going to get sick” • “What do you expect me to do?” This was said while we had maggots and ****roaches in our bed and nowhere to sleep. She eventually said the only other room available was a dirty, blocked-off room, that we could not stay in either, again of no help to the situation. Despite repeatedly explaining that the current room was infested and unsafe, we were refused any alternative accommodation whatsoever. This goes against the consumer protection acts. At one point, security Joseph suggested we put blankets from the cupboard over the bed and sleep on top of them, despite the infestation. To make matters worse, it was pouring rain, there was so electricity or backup power during this time, we were in the pitch black darkness, soaking wet from the rain with no towels in the room as we didn’t receive any towels, and the lodge is accessed by a 5km dirt road, making it unsafe to leave. We were effectively trapped overnight with no assistance. This experience violates basic hygiene standards and multiple sections of the Consumer Protection Act. A 3-star lodge should never leave guests in this situation. This lodge should be shut down with this kind of violent to its clients, by law we are entitled to a hygienic and safe place to say. We paid for an accommodation and were left without a place to stay and stranded. Avoid this place at all costs.
Helpful (0)
|Replies (0)MK
Mohammed K
1 reviews | Active since Jan 2020
30 Dec 2025, 23:25
Maggots and ****roaches in our bed – abandoned by staff and management
We had one of the most disturbing accommodation experiences of our lives at Olifants River Lodge by Dream. Our bed was infested with maggots, ****roaches, and bugs. This was not a minor issue — it made the room completely unsafe and uninhabitable. We immediately called the emergency number provided on the flyer at check-in. That number went to security (Jeffrey), who told us he did not have keys to any other rooms and could not tell us where we would be sleeping that night, despite our bed being infested. Jeffrey then gave us the numbers of the supposed managers: • Hennie Van Staden • Gregory Allan Neither answered their phones. Later, security Joseph came to inspect the room, asked us to send videos, and forwarded them to the resort work group. Someone in that group said they were “coming now”. We waited over 20 minutes in pouring rain. No one arrived. Joseph then told us to call another person, Corel. Her response was shocking. She said: • “What should I do?” • “I’m at my house, I’m not walking in this rain, I’m going to get sick” • “What do you expect me to do?” This was said while we had maggots and ****roaches in our bed and nowhere to sleep. She eventually said the only other room available was a dirty, blocked-off room, that we could not stay in either, again of no help to the situation. Despite repeatedly explaining that the current room was infested and unsafe, we were refused any alternative accommodation whatsoever. This goes against the consumer protection acts. At one point, security Joseph suggested we put blankets from the cupboard over the bed and sleep on top of them, despite the infestation. To make matters worse, it was pouring rain, there was so electricity or backup power during this time, we were in the pitch black darkness, soaking wet from the rain with no towels in the room as we didn’t receive any towels, and the lodge is accessed by a 5km dirt road, making it unsafe to leave. We were effectively trapped overnight with no assistance. This experience violates basic hygiene standards and multiple sections of the Consumer Protection Act. A 3-star lodge should never leave guests in this situation. This lodge should be shut down with this kind of violent to its clients, by law we are entitled to a hygienic and safe place to say. We paid for an accommodation and were left without a place to stay and stranded. Avoid this place at all costs.
0
Replies (0)HM
Hazel M
1 reviews | Active since Jan 2020
11 Jun 2025, 08:57
Disgusting poor service and terrible stay
What a disgusting, pathetic, poor customer service we received from Natasha. From telephonically, to check in and also to check out. She defines poor customer service and she represents it so perfectly. She handled us like she is ******. Our Rondavel had so many problems. 1. The bathroom window is broken and since it is winter and windy it was whistling throughout. And keeping us frozen. 2.The bathroom door is broken, bathing was hell, it was freezing and using the bathroom when someone was eating was prohibited. 3. Bathroom basin cold water tap is broken, we couldn’t use it also. 4 Toilet flushing mechanism is broken, needed skills to flush the toilet. 5. The bathroom was dirty and had stains all around the toilet on check in day. 6. The one single bed has a broken leg, the bed kept on collapsing and we had to squeeze each other on the other single bed at night, so we don’t work on fixing the bed through the night. 7. The pool was under maintenance upon our arrival and no communication whatsoever was made to us regarding fixing time frames, or when it was working again and it was also dirty. Big ups to the restaurant team Elias Maseko and Precious Tshehla for handling us with care and love. We wanted to check out on Saturday but they were so sweet and empathetic and they deserve to be recognised and be the face of Olifants River Lodge by Dream Resorts.
Helpful (0)
|Replies (0)HM
Hazel M
1 reviews | Active since Jan 2020
11 Jun 2025, 08:57
Disgusting poor service and terrible stay
What a disgusting, pathetic, poor customer service we received from Natasha. From telephonically, to check in and also to check out. She defines poor customer service and she represents it so perfectly. She handled us like she is ******. Our Rondavel had so many problems. 1. The bathroom window is broken and since it is winter and windy it was whistling throughout. And keeping us frozen. 2.The bathroom door is broken, bathing was hell, it was freezing and using the bathroom when someone was eating was prohibited. 3. Bathroom basin cold water tap is broken, we couldn’t use it also. 4 Toilet flushing mechanism is broken, needed skills to flush the toilet. 5. The bathroom was dirty and had stains all around the toilet on check in day. 6. The one single bed has a broken leg, the bed kept on collapsing and we had to squeeze each other on the other single bed at night, so we don’t work on fixing the bed through the night. 7. The pool was under maintenance upon our arrival and no communication whatsoever was made to us regarding fixing time frames, or when it was working again and it was also dirty. Big ups to the restaurant team Elias Maseko and Precious Tshehla for handling us with care and love. We wanted to check out on Saturday but they were so sweet and empathetic and they deserve to be recognised and be the face of Olifants River Lodge by Dream Resorts.
0
Replies (0)AB
Anthea B
1 reviews | Active since Jan 2020
13 Jan 2025, 11:11
Olifantsrivier Lodge - No man!!!!!!!!!!!!! Dream Resorts, fix your dog
We spent a few days here..... Bathrooms and showers dirty....called and was told it's supposed to be cleaned 8 x times a day..no such...after our call, a notice went up to say that they are cleaned between 7h30 - 8h30! Once a day for a campsite that is fully booked????????????????????? no handsoap in ladies bathroom, shower rails broken, not sure if they even clean the place properly WHEN they do! Electricity kept tripping and we were told that the generator does not service the campsites? so now there's a distinction between chalets and camping? Would not recommend and def won't visit again!
Helpful (0)
|Replies (0)AB
Anthea B
1 reviews | Active since Jan 2020
13 Jan 2025, 11:11
Olifantsrivier Lodge - No man!!!!!!!!!!!!! Dream Resorts, fix your dog
We spent a few days here..... Bathrooms and showers dirty....called and was told it's supposed to be cleaned 8 x times a day..no such...after our call, a notice went up to say that they are cleaned between 7h30 - 8h30! Once a day for a campsite that is fully booked????????????????????? no handsoap in ladies bathroom, shower rails broken, not sure if they even clean the place properly WHEN they do! Electricity kept tripping and we were told that the generator does not service the campsites? so now there's a distinction between chalets and camping? Would not recommend and def won't visit again!
0
Replies (0)SK
Susan K
1 reviews | Active since Jan 2020
29 Dec 2024, 07:58
Disorganized and disgusting
Very disorganized especially the restaurant when it comes to buffet.the power keeps on going off.the swimming pools are dirty and smell bad,the heated pool is not even warm.its disgusting here.Thank you to the manager for her assistance but would not recommend this place and will definitely not come here again.
Helpful (0)
|Replies (0)SK
Susan K
1 reviews | Active since Jan 2020
29 Dec 2024, 07:58
Disorganized and disgusting
Very disorganized especially the restaurant when it comes to buffet.the power keeps on going off.the swimming pools are dirty and smell bad,the heated pool is not even warm.its disgusting here.Thank you to the manager for her assistance but would not recommend this place and will definitely not come here again.
0
Replies (0)AE
Andre E
1 reviews | Active since Jan 2020
30 Nov 2024, 13:21
Olifants River lodge - bad
Swimming pools dirty. The one for the kids with the slides was brown, the river water is cleaner. ***iebos en grass over growing the gardens. shop mostly closed and everytime you need to go to reception to ask for it to be opened, with kids this is an issue. shop had very little stock. Not even milk we arrived Thursday the braais were not cleaned until Saturday, previous campers bones and pieces pf meat were still in the braais. Restaurant menu is poor, Abduls corner cafe has more variety. a place with such beauty and potential but needs different management. Waiter at restaurant was very helpfull and friendly. The staff at reception is unprofessional and grumpy first and last time unfortunately
Helpful (0)
|Replies (0)AE
Andre E
1 reviews | Active since Jan 2020
30 Nov 2024, 13:21
Olifants River lodge - bad
Swimming pools dirty. The one for the kids with the slides was brown, the river water is cleaner. ***iebos en grass over growing the gardens. shop mostly closed and everytime you need to go to reception to ask for it to be opened, with kids this is an issue. shop had very little stock. Not even milk we arrived Thursday the braais were not cleaned until Saturday, previous campers bones and pieces pf meat were still in the braais. Restaurant menu is poor, Abduls corner cafe has more variety. a place with such beauty and potential but needs different management. Waiter at restaurant was very helpfull and friendly. The staff at reception is unprofessional and grumpy first and last time unfortunately
0
Replies (0)CP
ZT
Zine T
1 reviews | Active since Jan 2020
20 Dec 2021, 18:17
Thank you Okifant's River Lodge
I want to thank the manager Eddie for his excellent service. Due to my daughter that got Covid we had to change our plans last minute and wasn't able to go their on holiday as planned. He is very accommodating and exceeded my expectations in dealing with such a difficult situation in the uncertain times we find ourselves in today. Can't wait that we are all healthy again and to visit Olifant's River Lodge!
Helpful (0)
|Replies (0)ZT
Zine T
1 reviews | Active since Jan 2020
20 Dec 2021, 18:17
Thank you Okifant's River Lodge
I want to thank the manager Eddie for his excellent service. Due to my daughter that got Covid we had to change our plans last minute and wasn't able to go their on holiday as planned. He is very accommodating and exceeded my expectations in dealing with such a difficult situation in the uncertain times we find ourselves in today. Can't wait that we are all healthy again and to visit Olifant's River Lodge!
0
Replies (0)HECE
Hannelie En Corrie Engelbrecht
1 reviews | Active since Jan 2020
16 Jan 2021, 17:45
Swak diens
Ek beveel Olifant River Lodge ten sterkste af as gevolg van swak diens. Het 11 Januarie gebel en plek geboek en vandag 16 Januarie nog geen e-pos ontvang nie. Toe ek nou skakel om te hoor van die e-pos dat ek kan betaal moes ek hoor hulle het Donderdag toegemaak maar ons is nie in kennis gestel nie. UITERS SWAK DIENS!!!!!!
Helpful (0)
|Replies (0)HECE
Hannelie En Corrie Engelbrecht
1 reviews | Active since Jan 2020
16 Jan 2021, 17:45
Swak diens
Ek beveel Olifant River Lodge ten sterkste af as gevolg van swak diens. Het 11 Januarie gebel en plek geboek en vandag 16 Januarie nog geen e-pos ontvang nie. Toe ek nou skakel om te hoor van die e-pos dat ek kan betaal moes ek hoor hulle het Donderdag toegemaak maar ons is nie in kennis gestel nie. UITERS SWAK DIENS!!!!!!
0
Replies (0)