PD
Pool Doctor (Pty) Ltd
Unclaimed Business
PD
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Pool Doctor (Pty) Ltd
Pool Doctor (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Pool Doctor (Pty) Ltd across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJD
John D
1 reviews | Active since Jan 2020
28 Jul 2025, 14:41
Pool Doctor (wynberg) bad service
Pool Doctor (wynberg) came to my property and told me the leak is at a certain point, i doubted their credibility due to the fact that the guy was in and out in about 2 minutes. I got a private company and they found the leak at a totally different place to where pool doctor(wynberg) told me. The leak was fixed no where near to where pool doctor said, pool doctor got paid by my insurance but I dont see why because I paid a private company to sort it out.
Helpful (0)
|Replies (0)JD
John D
1 reviews | Active since Jan 2020
28 Jul 2025, 14:41
Pool Doctor (wynberg) bad service
Pool Doctor (wynberg) came to my property and told me the leak is at a certain point, i doubted their credibility due to the fact that the guy was in and out in about 2 minutes. I got a private company and they found the leak at a totally different place to where pool doctor(wynberg) told me. The leak was fixed no where near to where pool doctor said, pool doctor got paid by my insurance but I dont see why because I paid a private company to sort it out.
0
Replies (0)JD
John D
1 reviews | Active since Jan 2020
28 Jul 2025, 09:53
Stay away from Pool Doctor
Insurance sent pool doctor out to me, he said its a return pipe. He was in and out in 2 minutes, I saw that they not interested to help me, I decided to call another company and pay them out of my pocket, they found the problem(it was nothing to do with a return pipe) People stay away from Pool Doctor!
Helpful (0)
|Replies (0)JD
John D
1 reviews | Active since Jan 2020
28 Jul 2025, 09:53
Stay away from Pool Doctor
Insurance sent pool doctor out to me, he said its a return pipe. He was in and out in 2 minutes, I saw that they not interested to help me, I decided to call another company and pay them out of my pocket, they found the problem(it was nothing to do with a return pipe) People stay away from Pool Doctor!
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Replies (0)ST
Stewart T
1 reviews | Active since Jan 2020
27 Feb 2024, 14:28
Worse assessors
Lodged a insurance claim pool doctor was appointed to assess. Few photos and walk around my pool paving and his report is poor construction. This was the second time these people rejected my claim. They are ****** declining claims and claiming call out fee. Will never use or buy any products from them. Standard bank should remove pool doctor from there panel. Pool doctor does not have the clients best interest at hand. Worse assessors ever.
Helpful (0)
|Replies (0)ST
Stewart T
1 reviews | Active since Jan 2020
27 Feb 2024, 14:28
Worse assessors
Lodged a insurance claim pool doctor was appointed to assess. Few photos and walk around my pool paving and his report is poor construction. This was the second time these people rejected my claim. They are ****** declining claims and claiming call out fee. Will never use or buy any products from them. Standard bank should remove pool doctor from there panel. Pool doctor does not have the clients best interest at hand. Worse assessors ever.
0
Replies (0)SB
RB
Reza B
1 reviews | Active since Jan 2020
2 Dec 2020, 14:31
COSTLY POOR SERVICE
Don't make use of this companies service. You will replace EVERYTHING while still in working order. They remove old parts without permission only to find out later it wasn't even broken. They replaced our chlorinator and the timer and took the old ones without permission. Then they replaced the pool pump which was never broken in the first place. Luckily this was not removed as we stopped it before it could happen. The company cannot even tell me what kind of chlorinator I had, as the guy (Abi) didn't even book it in but the company maintains it was broken without even seeing it, let alone testing it. They requested we give them serial number to see if parts are available?? Which parts of they didn't even see or test the chlorinator?? Don't let Abi or the company come near your pool or property. You will regret it and pay them thousands. REALY REALLY bad customer experience.
Helpful (0)
|Replies (0)RB
Reza B
1 reviews | Active since Jan 2020
2 Dec 2020, 14:31
COSTLY POOR SERVICE
Don't make use of this companies service. You will replace EVERYTHING while still in working order. They remove old parts without permission only to find out later it wasn't even broken. They replaced our chlorinator and the timer and took the old ones without permission. Then they replaced the pool pump which was never broken in the first place. Luckily this was not removed as we stopped it before it could happen. The company cannot even tell me what kind of chlorinator I had, as the guy (Abi) didn't even book it in but the company maintains it was broken without even seeing it, let alone testing it. They requested we give them serial number to see if parts are available?? Which parts of they didn't even see or test the chlorinator?? Don't let Abi or the company come near your pool or property. You will regret it and pay them thousands. REALY REALLY bad customer experience.
0
Replies (0)HK
Hajo K
1 reviews | Active since Jan 2020
27 Aug 2020, 19:30
Service going down over the past years
After being a client of Pool Doctor in Blouberg for over 12 years with 2 properties/pools we had to experience that unfortunately quality and professionalism went down. One timer was faulty and had to be replaced some months ago, resulting in some fault in the distribution board at the pool pump. It took many visits to sort it out, the last timer that was installed did not work correctly either. We got charged for rectifying the issue (should have been warranty after this particular timer was in for about one month). Invoice is paid, but we will use some different supplier for all needs of the 2 pools from now on and see if there is better service available.
Helpful (0)
|Replies (0)HK
Hajo K
1 reviews | Active since Jan 2020
27 Aug 2020, 19:30
Service going down over the past years
After being a client of Pool Doctor in Blouberg for over 12 years with 2 properties/pools we had to experience that unfortunately quality and professionalism went down. One timer was faulty and had to be replaced some months ago, resulting in some fault in the distribution board at the pool pump. It took many visits to sort it out, the last timer that was installed did not work correctly either. We got charged for rectifying the issue (should have been warranty after this particular timer was in for about one month). Invoice is paid, but we will use some different supplier for all needs of the 2 pools from now on and see if there is better service available.
0
Replies (0)TA
Thinus A
1 reviews | Active since Jan 2020
28 May 2020, 11:18
Awesome Service
REALLY AWESOME service from Pool Doctor! I met them through Outsurance a few years back and will recommend them to anybody with pool problems. Thanks again for your quick response after I submit my claim to Outsurance! Thinus van Aswegen
Helpful (0)
|Replies (0)TA
Thinus A
1 reviews | Active since Jan 2020
28 May 2020, 11:18
Awesome Service
REALLY AWESOME service from Pool Doctor! I met them through Outsurance a few years back and will recommend them to anybody with pool problems. Thanks again for your quick response after I submit my claim to Outsurance! Thinus van Aswegen
0
Replies (0)DM