JA
Jeremy A
Active since Jun 2016
45
Reviews
0
Industries
Reviews
45 reviews42 months ago
Misquoted pricing not honoured. Staff glued to chair
Shocked and disappointed with your store. Was in from Empangeni. Drove all that way... smh. I came in. I asked Gloria your manager for a price on an item. She sat on her podium in front of her screen and gave me a price. I went to the till to pay, only to be told the price is different. I was told by Gloria if I'm not happy, there's nothing she can do as she just gave a price. Shocking. I told her I would go to social media, to which she responded, do as you like....
0 replies
43 months ago
Stolen money...
Tracker is ripping off its clients. I had a tracker which was om a month to month contract. In August, I sold my vehicle and notified them of the cancellation. I was ignored the installment was taken off my account in September. I called and was eventually assured that it had been cancelled. Guess what? They deducted another installment....
133 replies
44 months ago
Demo sold as new
I Purchased what I thought was a 'Brand New' Hyundai... with this in my back glass... according to the dealership, this is standard practice... they 'Brand' brand new vehicles on their showroom floor to attract customers... shocked and very disappointed with Hyundai... my understanding is that If a product is used for advertising or demonstration purposes its a Demo, its not brand new. According to Hyundai it depends on registration... according to help.edmunds.com, a Demo is defined as: A "demo car" is one used by the dealership as a demonstrator to potential buyers. DP is silent....
0 replies
44 months ago
Demo sold as new
I Purchased what I thought was a 'Brand New' Hyundai... with this in my back glass... according to the dealership, this is standard practice... they 'Brand' brand new vehicles on their showroom floor to attract customers... shocked and very disappointed with Hyundai... my understanding is that If a product is used for advertising or demonstration purposes its a Demo, its not brand new. According to Hyundai it depends on registration... according to help.edmunds.com, a Demo is defined as: A "demo car" is one used by the dealership as a demonstrator to potential buyers.
0 replies
44 months ago
Excellent services
Excellent services from Shane at we buy cars Springfield Park. The experience was great. Nothing hidden. He made the offer, walked me through the process. He was Honest and upfront at all times.
74 replies
44 months ago
Ripped off.. Waste of money and time
On 30 June 2022 I went to Empangeni Police station where I applied for my Police clearance Certificate. The staff were very efficient, friendly and helpful. I was advised of the process and to wait for 2 sms's. When the second sms was received to wait 2 to 3 weeks before the Certificate would be sent to the station. I received the second sms on 25/07/2022. I chased up with the Police Station as directed, however the Certificate was not yet there. 3 weeks post the second sms, I was given a number to contact Pretoria 0123933928. I had contacted Pretoria. The call centre is the most frustrating department to reach.I wasted over R500 in airtime waiting for them to pick up. On the two occasions that I did manage to reach them, they were rude and extremely unhelpful. The first call was made on 05/08/2022. The lady I had the unfortunate experience of speaking to could not provide me with any information other than the Certificate was read on 21/07/2022 & was sent to the post office. She was not able to give me a tracking number or any details as it was not available as yet. On 23/08/2022, I called again. I spoke to W/O Groenewald, who did the certificate was at Empangeni police station. I had advised her that it was not as I had checked. She insisted that it was. She refused to provide me with any tracking number saying it was sent with speed services and that I had to contact the Police Station and get them to contact her. I then contacted the police station again. I was asked to contact her to get a tracking number and a name of who received the certificate. I was told to come back to the police station for them to try and reach Pretoria as they have difficulty reaching them themselves. I have been trying to reach Pretoria since then. I have run out of airtime trying to reach them I have put in R180 rands a time. Been on hold for over 30 minutes a time. This is absolutely ridiculous. Those certificates have a validity of 6 months only. That 6 months is from date of generation, not date of delivery. We are paying for them, it's not for free, yet the poor service delivery of them is unacceptable. Its been almost 2 months from application, so I don't understand why there's such a delay, especially considering that the certificate was being handled internally between departments and not being delivered to me at home. My fuel is being wasted having to run to the Police Station. My airtime is also wasted on these calls that are not answered at Pretoria. Good day Mr Andrew This office wishes to sincerely apology for the delay and confusion in issuing your police clearance certificate. Please be informed that your certificate has been re-printed and it is ready for collection, you are therefore requested to arrange the courier company for collection. Could you please the name of the courier company that you will be using in order for us to file the certificate correctly, Good day Mr Andrew Thank you once again, The only reason we were suggesting that you organise a courier was not to put you on financial difficulties but only trying to come up with a quick solution to this problem. We will send the certificate to the Empangeni SAPS and shall provide you with the tracking number as soon as it become available from Post Office, please bear in mind that it could take a little while before reaching the Police station hence we were suggesting the courier company route. Good day Mr Andrew Most courier companies collects the certificate from our offices at the below address: 271 Francis Baard Street ( CNR Thabo Sehume Street) Bothongo Plaza West Building 1st Floor Room 14 Pretoria CBD 0001 Zultrans will fetch from you before 16h00The courier is at the given address. Staff claim not to know anything about this. Please can you verify. Good day Mr Andrew The certificate has been at our registry office while we were waiting for confirmation from you and also the name of the courier company. Please ask them to request to see myself when they are here tomorrow. We really apologise for this misunderstanding. By the time I went to the front desk they already left the building. Regards. H M Moima Captain I am now expected to resend a courier company tomorrow??? Really??? Its like they want take extra money by promoting the use of companies that you are expected to pay more for utilisation of their service to get a PCC.
0 replies
45 months ago
Ripped off
On Saturday 06/08/2022, I went to the Empangeni branch of Afrox. The amount shown for Gas was not what I was being charged. When I enquired, I was told that the advertised price was different from the system price. I was asked if I minded if they added it on an account, which I didn't mind. I was told that it would be cheaper than the advertised price. I paid for the 19 kg Gas using my bank card. Unfortunately the first tap didn't go through at least that's what I was told. A second tap was done and it went through. On my way out, I checked my bank account on the app, which reflected a double transaction. I returned to Afrox and was informed that it was the weekend, to wait till Monday for them to get back to me. Monday came and I had no response. I called and sent screenshots of my bank account. I was contacted by Vusi who sent me a pic of their speed point, reflecting 1 transaction. I rechecked with the bank today. On the 10th, the first transaction was paid to them again on the 11th, the second transaction was paid out to them. I contacted Hailey, who advised that they will check again. I don't understand why they can't check their bank statements to see what's going on. They relying on a faulty speed point which resulted in this double payment being taken off.
268 replies
46 months ago
Disgusting customer service
This Bank is not Loyal... I have been with them since 2004... used them through TFS and VWFS, today they have apparently refused to better an interest rate from a competitors... called their call center, spoke to Lebo and Amina. First they couldn't pick up the application after being placed on hold twice, they miraculously found it... I was put through to Brent, sho when I called back, no one knew who he was... Placed on hold until airtime runs out... They still calling me back....
268 replies
48 months ago
Racism at Dischem Richardsbay
On 07/05/22, I went to the Richardsbay store to get some OTC medication. I joined the self medication queue there were 4/5 people before me. The lady behind the counter says to the black lady in front of me and myself to move to the prescription side of the Pharmacy. In front happened to be white people. While waiting at the prescription side, there appeared to be a lady sitting on the floor with a nurse. The self medication queue started filling up again while I was still waiting to get my medication. White customers who joined the queue after I was asked to move to the prescription side were being seen to, while we were still waiting for the pharmacists to fill put prescriptions. I then complained and a White lady shakes her head and claims there was a customer in front that she had dealt with, baring in mind she had no idea what I was complaining about. I then decided to call for the store manager. I explained what happened at the Pharmacy, however He refused to listen claiming they were dealing with an emergency. (P2 stable, talking, in the care of paramedics). He then asked if am saying that I must be prioritised over the lady already estcourted out the store. I politely explained to him that when we were asked to move across to the prescription side to 'maintain the confidentiality and privacy ' of the person sitting on the floor, then the lady who asked us to move should have moved to the prescription side as well so that clients waiting in the queue are treated fairly. I was who told me to **** off. Go complain to my medical aid as people like me were not priority in their store. I then told him to **** off as I took offence to this remark. He then started screaming after me as if I stole something from the store. I proceeded to Checkers to get my medication. He followed me there, then threatened me. Is this how you treat clients??? You speak to then in a condescending tone as a 'Manager' swear at them, tell them to go complain to their medical aid and still have the audacity to chase after them to threaten them??? Go pull your cctv footage...
0 replies
48 months ago
VW not reliable....
My experience with VW has not been a pleasant one. From what appears to be lies to literally feeling like pulling teeth. I Purchased the T-Cross 1.5. I was told it was the top of the range and had all of these features. Initially I fought to get service. Then had to shop around to get the best deal. Then fought to get a welcoming gift. After all of that, I got the Vehicle I wanted except the excitement was short lived. While driving home post delivery, I got an error message indicating an error with the start stop switch the car failed to switch off at a traffic light . I contacted the dealership, was reassured, it's a new vehicle. Let it run and see. A week later I took the car back as the problem persisted. Car was placed on the machine, no fault was found, was told nothing could be done. Complaint was eventually escalated to the dealer principal who advised that there was a problem with that model specifically. VWSA said it was software related. Once the new software came in, the car would be called in and upgraded. In the interim, I was to press the start button, wait 10 seconds, push the break and start the car. This was done. I never heard back from VW. I then started experiencing problems with the keyless entry. Again it was put on the machine, however the fault was not picked up. The car was coming up to its service. At 12000 plus kms, the keyless entry Complaint was raised. Also my aircon switched off mid journey and hot air was blowing into the car at times.Due to the vehicle not reaching 15000 kms, I was told it was too early and was turned away. Prior to this the one side fog lamp switched off. I was told that it was a feature of the vehicle. I called VWSA and reported the keyless entry problem, I was advised to take a video and show the technician. At the 15000kms service, the computer read no errors, however the technician had picked up the error message that I complained about initially about the start stop function. I showed the technician the video. The Service manager was away so I dealt with the regional manager. I was told to book the car in again, where I would be given a loan car while they worked on my car. About 2 to 3 weeks later, my car was taken back. There was no arrangements for a loan car. My complaints seemed to be me making a fuss over nothing. The car was in for not even half the day. I was told that the error message should be resolved as the software upgrade was sorted out. I was told to monitor it. The keyless entry would be referred to VWSA as there was nothing picked up on the machine. Again I hadn't heard from VWSA or the dealership. I started experiencing the same problems. With new ones. My rain sensor windscreen wipers would switch off automatically. The instrument cluster started resetting the date and time. This happened twice since my 15000 kms service. The fuel reader would indicate 420km on a full tank, it would climb 510 kms. I then noticed that on a trip from Empangeni to Richardsbay it dropped from 500kms to 385kms. Now it doesn't go over the 420km mark. The keyless entry is still a problem as well as the start stop function which switches off without me touching it. This was a brand new vehicle, which has been in and out of your dealership. I never saw Toyota as much as I see your dealership. After pushing the service manager for feedback, I was asked to bring in my vehicle after 13h00 tomorrow as they are attending a technicians wife's funeral. I was contacted today and advised that VWSA requested for them to book in the car to check its wiring. I informed the lady that it was coming in post their funeral. I have been very patient. I noted another customer, Mr. Sergio Caon having the same kind of problems that I am currently experiencing. His press article was forwarded to the service manager, who miraculously after a year managed to get VWSA to check the 'wiring' on my vehicle. I have indicated that I am not happy. Fuel is expensive to be running up and down. I am not lodging this complaint prior to handing it over to the MIOSA. I think I have been very patient during this ordeal. To add insult to injury, VWSA appointed a case manager who is rude. The woman makes excuses as to why she fails to return calls. Llandinam. Was promised a call back 30 mins after leaving 2 nmessages at 12h00, she calls at 14h00 expecting what??? She said she tried to call me at 09h30 that morning. Heard of customers having jobs as well??? Then decided not to call back as she an 'inbound' case Manager...
0 replies
Review Distribution
5 Star
2 (4.444444444444445%)
4 Star
1 (2.2222222222222223%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
42 (93.33333333333333%)