AV
Andorette H
Active since Jul 2016
15
Reviews
0
Industries
Reviews
15 reviews12 months ago
Damage your vehicle and refuse to take responsibility
just now New If I could give zero stars I would. They damage your vehicle and break your keys then refuse to take responsibility for their negligence. They try to get you out of their shop as fast as possible. Will be lodging a complaint with the insurance.
0 replies
22 months ago
Uncomplicated and fast service
Dylan really went the extra mile to get the transaction approved, constantly following up and checking in.
0 replies
35 months ago
death certificate handed in, account in arrears?? USELESS VODACOM!!
vodacom is absolutely useless and tactless when it comes to handling a death and the transfer of the contract to the surviving spouse. My grand father passed away and my grand mother went to vodacom kolonnade 2 days after his death with a death confirmation letter. she was handed forms and said complete them. completely unhelpful. 5th of May, we went to vodacom brooklyn, with the official death certificate. the account was transferred over to my grandmother, we thought this was sorted out. last week we received an sms saying the account is in arrears by R 1076, i immediately called the lawyer firm and even with the reference used, they dont pick up anything. call vodacom they cant even find the account ANYWHERE!!! after half an hour, the lady eventually said that as of 29 May there is no arrears and we should ignore any smses. yesterday (30 May) and today (31May) i received calls from vodacom's pre-legal department saying they want to speak to my grandfather. HOW USELESS ARE YOU VODACOM???? the death certificate has been submitted with vodacom twice now and they keep calling, the account has been transferred to my grandmothers name and you still keep calling???? sort your sh*t out!! my grandmother is grieving the loss of her husband and vodacom cant be bothered to do their damn jobs properly.
212 replies
36 months ago
Cancelled Contract, debit order still running.
My husband cancelled a cell contract and was told there is a month notice period. last debit order was supposed to have run end of march 2023, another debit order has gone down end of april. when he called to cancel he was transferred from department to department multiple times because cell c doesnt actually have a cancellation department. just to make it extra difficult for you to end your contract.
159 replies
53 months ago
Really unsatisfied with the service i got while applying for a credit card
Really unsatisfied with the service i got while applying for a credit card. I applied and submitted the documents as required, was asked for an additional document to explain hourly rate differences, this letter was submitted on the 14th of december. i received a notification to say application declined, so i called to inquire about why it was declined. i was told the letters i submitted was not received, however i called yesterday afternoon specifically to confirm that the letter was received and when i can expect an outcome. i was told the letter was received and can expect outcome in 48-72 hours. now im told the document was never received so the application was declined, and i need to apply again for a credit card. i dont want to apply again because it affects my credit profile. i was also told i need to wait 3 months before applying again. I dont owe anything on my current credit card which i want to close as soon as ive been approved at discovery, my credit profile is very good and i can more than afford to get a credit card with discovery.
212 replies
55 months ago
Unable to cancel an additional product that was sold
They sold a warranty booster policy to my husband telephonically, two weeks later and we still dont have any policy schedule to explain the benefits. I want to cancel this product as it is not as nice as it was explained telephonically. I get transferred from department to department to cancel, i was transferred to MSure but was told the policy will not reflect for about -3-4 weeks, by then it will be out of the cancellation period and we will be stuck with this product.
53 replies
60 months ago
Calling constantly to sell products
SALES DEPARTMENT CONSTANTLY CALLING THE F&Is AT OUR DEALERSHIP TO PARTNER WITH US. TWICE A DAY. BOTHERING US WHEN WE COULD BE ASSISTING ACTUAL CLIENTS.
0 replies
60 months ago
CONSTANTLY CALLING TO SELL INSURANCE
SALES DEPARTMENT CONSTANTLY CALLING THE F&Is AT OUR DEALERSHIP TO PARTNER WITH US. TWICE A DAY. BOTHERING US WHEN WE COULD BE ASSISTING ACTUAL CLIENTS.
0 replies
60 months ago
CONSTANTLY CALLING OUR DEALERSHIP
SALES DEPARTMENT CONSTANTLY CALLING THE F&Is AT OUR DEALERSHIP TO PARTNER WITH US. TWICE A DAY. BOTHERING US WHEN WE COULD BE ASSISTING ACTUAL CLIENTS.
212 replies
62 months ago
A week and still no quotation??
have been struggling for close to a week now to just get a quotation to increase the life cover on my policy. wer're in the process of buying a house and this is preventing us from going any further with the process. i was told this has been escalated to management yet no one is giving me feedback. at this stage im considering just cancelling discovery and moving everything elsewhere.
53 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (80%)