IS
Ian S
Active since Jul 2016
12
Reviews
0
Industries
Reviews
12 reviews12 months ago
Defy Authorised Technicians are not addressing our problem.
This is a long story so please bear with me. In 2017 we installed a new Defy Touch Control Vitro Ceramic Hob DHD406 "600TC". About three years later, I drop a bowl on the hob and broke the "glass". We phoned the Defy Service Call Centre and they sent an "authorised technician" to replace the glass. The technician turned up and did some work. It was only after he had left that we discovered the new glass was cracked. We never ever managed to find that technician again and Defy were no help at all. We lived with the cracked glass until recently then the crack got worse and we were worried about it being a fire hazard. We called the Defy Service Call Centre and they said they would send an authorised technician. The technician arrived on 21 February. He said he could not do anything until we had paid the call out fee. I paid the same day. About a week later (after I had called to find out what was happening), he came back to look at the hob. At that point he said that he had to order a new hob and it would take a week. About two weeks later (again after we had called to find out what was happening) he came back. At that stage said he had to take the hob away to fix it in the workshop. According to him the earlier Defy Certified Technician had installed the wrong hob after the first time we cracked it. This visit was on around the 14 of March. Since then we have been without a hob! We have phoned the service number repeatedly and have not had much joy. On 1 April, we were sent a new Job Number and thought that the process was once again underway. On Thursday 10 April I phoned the call centre and was told we were scheduled for that day. Nothing happened. On Monday 14 April I phoned again and was told we are booked for that day. Again no one turned up. Today (17 April) I phoned yet again and I was told the technician was scheduled for Tuesday 22 April. I do not have much faith that we will see anyone. In addition, on Monday I emailed the Defy service email published on their website and asked for urgent assistance. To date, I have had no response. We are really frustrated and disappointed with Defy.
0 replies
20 months ago
SARS -- query response service is very poor
In February 2024, I emailed SARS with a query about a tax issue. I received a message that said: Your query has been successfully received and assigned Case No: ******XX Correspondence on the progress of this case will be issued in due course. I have still not received a response to my query in spite of follow up emails and uploading the relevant documents to the efiling site. I have tried to phone to follow up on the query but their call queue is always very long, This morning I was number 5727 in the queue. After about ten minutes it had gone down to around 5400. I don't have time to just sit and wait.
0 replies
20 months ago
Telkom and WASP Content Services
We have been Telkom customers for years and currently have an LTE subscription plus VOIP. In the invoice which we received in July we were suddenly billed by Telkom for WASP Content Services. We did not sign up for these services and with our set up could not have inadvertently accepted them. In August we were billed a greatly increased amount for WASP Content Services Telkom says to cancel and disable WASP Content Services, one should download their Mobile app. The problem, for me, is that their Mobile app does not work. As soon as I try to link an account the app crashes. It seems to me that the app cannot link either my ID number or my Telkom account number to my actual account. I tried to get into the Telkom website but I have the same problem my ID number and my TIN number do not allow me to get into the ISP part of the website. I can't reset my user name or password which I need to do as it has been a long time since I have need to access that information. This morning I finally managed to get to talk to someone at Telkom. I had tried often before but had always been told "call volumes are very high". The consultant told me that the only way that I could cancel the WASP Content Services subscription was to remove the sim card from the LTE router, put it into my smart phone, use *179*7# and cancel any linked WASP Content Services. This seemed to work (I can't check unless I leave the Telkom sim in my phone). I guess I will see when I get my next invoice whether I was actually successful but there is nothing to stop me being resubscribed. The consultant could not/would not help with my problem with the app and the website. I am not impressed with Telkom's attitude or service.
0 replies
23 months ago
Fidelity Adt Administrative functions do not serve the customers
In the early morning on Wednesday 24 April one of our outside security beams was ******. I phoned the Fidelity ADT technical centre and requested a technician to come and fit a replacement beam as soon as possible. The next day (25/04) a technician arrived to "repair a faulty beam". Clearly he could not repair a beam that was missing so he gave me a quote to fit a new beam. He asked me to sign a form to "show he had been there" Tax Invoice J1317906 He came the next morning and fitted the new beam. He then asked me to sign another form Tax Invoice J1317909. When I queried about the two tax invoices, he said I would not be charged for him coming to give me the quote. This morning I discovered that I had been charged the amounts of both invoices. I very specifically told the call centre person that I wanted a new beam fitted and that someone should come as soon as possible to install one. I did not ask for a quote, I just said I needed a new beam. She messed up and sent a technician to do a repair. That was not my fault. Charging a call out fee to do a quote (especially when there was no request for quote) seems unreasonable. I sent email to the Fidelity ADT inland customer care about this on 7 May 2024 and to date I have not had even an acknowledgement of my email. No very good customer relations
0 replies
30 months ago
A license disc renewal service that works well
We have used the NaTIS online service to renew the licenses for two cars and a trailer in the last few months. The service has been great! The longest time to delivery was 6 working days. The shortest time was less than 48 hours! The disc costs the normal price for the vehicle and the extra cost (handling and delivery) is R99. This service sure beats queuing in a licensing office or a post office.
0 replies
40 months ago
Shabby service by Touchdown Africa Group
We have been Fractions owners at Season Golf and Spa (part of the Touchdown Africa Group) since 2008. In December 2021 we confirmed a week long holiday for 16-23 December 2022. During the year we were in contact with the Touchdown Group Customer Services people and with their line manager about this holiday and other matters. We, in fact, spoke to the customer services people at the beginning of December 2022 about some arrangements for the unit we would be occupying. On 16th December 2022, we arrived to check in and were told that somehow our booking had been cancelled. No one at reception had any idea who had cancelled the booking or why it had been cancelled. My nephew was told that if we "just went home" they would give us a holiday in December 2023. This was a pointless offer as we already have a holiday booked for December 2023 as part of our fractions ownership. We made a fuss, phoned our customer services rep on her personal phone, tried to contact head office, etc. to come up with a solution. Eventually the resort management "found" an empty unit and offered that to us. We did not want to face travelling home and dealing with the issues around that so we accepted. The unit we were given was a significant downgrade from the premium unit we were expecting and it was not ready for occupation. The resort staff, housekeeping, etc. worked quite hard to make things bearable for us and we appreciate their efforts. We are still waiting for 1. an apology from management, 2. an explanation for the fiasco, and 3. some meaningful compensation for our downgrade. The Touchdown Group's attitude seems to be that we accepted the downgrade (what choice did we really have?) and so we should just "suck it up". Our experience over the years is that Touchdown Group's management does not treat their customers with respect and are only in it for the money. A sign that this is the case, is that it has proven impossible for us over the years to have a meeting with the CEO or even to get his email address to send questions or queries.
60 replies
42 months ago
Battlezone Paintball
My 14 year old son had his birthday party there on Saturday. Everything went smoothly and the kids had great fun. Norman their guide/mentor was great.
0 replies
44 months ago
Swimming pool services
Excellent service. Our pool always looks great.
0 replies
68 months ago
Good service
Good service overall. They did a site to check the measurements, then did the installation about a week later. The cover works great. We started swimming in August.
53 replies
Review Distribution
5 Star
5 (41.666666666666664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (58.333333333333336%)