Active since Jul 2016
10
Reviews
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Reviews
10 reviews6 months ago
Great service, made a lot of effort sourcing parts for unknown model number and old machine
Great service, made a lot of effort sourcing parts for unknown model number and old machine. Went far over and above expectations.
53 replies
11 months ago
*******?
It is my opinion they are ****mers/*******. 14 weeks after making payment, no product has been delivered. A case of ***** will now be opened at SAPS.
0 replies
11 months ago
Buyer be aware!
Make sure you know what you are in for before buying from them. They are SA based, but import items when you order. Except long lead times, and note that they are not transparent up front that you will be liable to pay import duties, fees, custom and excise duties etc. In my case this added at least 37% to product price. Once the order was cancelled, it took forever for them to refund. The whole process took almost a month!
0 replies
37 months ago
Unable to give service
On all statements, e-mails, etc. the "service@wesbank.co.za" e-mail address is stated as the e-mail contact point. Sent e-mail today with query, and message I received back reads as follows: "service@wesbank.co.za The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. The following organization rejected your message: FRG-R1MX01.services.firstrand.net." I am not in a position to call the call center, so how am I suppose to contact you? If you wish to offer a service to clients, at least give us the opportunity to contact you!
159 replies
38 months ago
Shocking Customer Service
Aimed at Spec Savers DURBANVILLE: At the end of Jan, my domestic ordered new glasses from Spec-Savers Durbanville. She was informed that the new glasses would be ready in 10-14 days. After about 3 weeks, she went back to find out if the glasses had been delivered yet. She was told that they had not received it yet, but that they would contact her as soon as it was ready. After she didn't hear anything from them, I called them myself after about 2 weeks and was again informed that they had received stock but had not yet had time to unpack it. They again promised to contact her soon. After receiving a SMS over the weekend telling her the glasses were ready for collection, she went back to collect them today, March 6, only to be told the text hadn't come from them! Again, she was told that the glasses were not ready yet! Naturally, she was very upset at this stage. She went out of the store and called me for advice. I suggested that she ask for her money back and that they give her the prescription so that she can go to another optometrist. All of a sudden, they found her glasses and the only excuse they give is that they searched for the wrong ticket number. Very disappointed in their customer service and will be wary of using them in the future. Also convinced that my domestic will never use them again either.
53 replies
38 months ago
Utterly useless!!
1 star is too much. Been trying for 2 days to register a motor vehicle claim at Nedbank Insurance. All numbers listed transfer you to someone that "cannot help". Cheap tactic to avoid claims - just make yourself unreachable!!
0 replies
58 months ago
MTN assisting criminals?
MTN has now been unable to blacklist my stolen iPhone for 1 whole week. Without it being blacklisted, I cannot get an ITC number, and without the ITC number the police cannot/will not do anything to go and catch the criminals - I know where the phone is (on "Find me"), but MTN are now in essence assisting the criminals to get away with it.
0 replies
66 months ago
Cape Gate fired me as a customer!
A pity I cannot give ZERO stars. Customer care doesn't exist. Phones are not answered, and NEVER will your call be returned. Laika (?) and not even the store manager has the decency to return your calls. And pls do not insult me further by posting your standard response here ("the business has replied privately.....". You need to show how you resolve this absolute pathetic approach to customers. I promise, NEVER EVER AGAIN will I buy anything from Makro - you have lost me permanently.
56 replies
100 months ago
Most frustrating engagement ever!!
I have now spend 60 minutes with 5 different call center staff. No1: "I cannot help you, goodbye". Nr 2 transfered me to a supervisor. Ayanda adviced me to download the mymtn app. If I struggle "pls call me back". He is unreachable/untouchable - impossible to get to him since the app is not doing what he claimed it will. Nr3: "I demand to know where in the country you are calling from" - really!. Nr 4: "I don't know, phone the technical department on ********** ". This brings me back to the SAME call center - nr5 also cannot help me. The request is simple: I have 2 pre-paid sim cards installed in devices that cannot send USSD/SMS or receive it. I can also not remove the cards to put it into a phone. I need to know the airtime balance on these sim cards. As simple as that and NOBODY can help me (not even the MTN store!). If not resolved VWRY soon, I will go elsewhere as your competition understands SIM cards are used in many different types of devices these days and have enable numerous platforms to deal with this. MTN - you need to catch a serious wake call - you are busy pulling a Kodak moment on yourself!
210 replies
119 months ago
ANOTHER customer lost
<p>Telkom's inability to deduct night time data usage from night time allocation, steeling my day time data, unable to rectify, billing errors, consultants lying and reps ignoring instructions. You are even unable to cancel my contract due to Telkom breaching the legal agreement. All debit orders have now been blocked - so sue me if you dare!!!</p> <p>Account no ********** 87</p>
106 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)