YS
Yashvir S
Active since Aug 2016
21
Reviews
0
Industries
Reviews
21 reviews3 months ago
Game Price/Warranty Beat
I visited Game Gateway to pursue a price beat on a TV as a competitor had it cheaper. The sales men there advised that the TV in question was out of stock, even though it's currently on promotion nationwide. Apparently they don't know when they will get stock or if the manufscturer has any stock or if the manufacturer/supplier will open next week. I then emailed info@game.co.za 3 hours before writing this review and no responce besides the automatic reply. The WhatsApp chat is having technical issues. The person/people that work on the WhatsApp chat line reply at leisure. Besides the in store sales representatives dismissing the idea once finding out it's a price beat as they probably will get little to no commission based on this and not offering any solutions or further feedback on stock is unacceptable. The WhatsApp chat line requested that the competitor needs to list the manufacturer warranty on their advert or they cannot honor the price beat. They say the had tried and couldn't get anyone to confirm so they're dismissing it. They want me to do their job because they need to see the standard manufacturer warranty displayed on a competitors advert so I must get they confirmed or disolayed on their advert before they can honor the price beat. Somebody needs to get this fixed and then make contact with me as I am not asking for something for nothing but simply requesting for Game to honor what they say. How can an American brand such as Walmart take over these types of stores when staff are not interested in their roles?
728 replies
9 months ago
Mouldy Butternut
We have bought a piece of the Food *****'s Shortcuts filled butternut and after two days it grew mould while in our fridge. We've bought this before from The Food *****'s Market at The Crescent before and have not had this experience. Wven though it's just half of a butternut, this should be investigated and feedback should be make public. Everybody needs to know about these type of things and should be spread across social media.
53 replies
13 months ago
When I opened my FNB premier account last year, there was an adverti*****t from FNB that if you open a premier account with them that you would get R1000 cash back
When I opened my FNB premier account last year, there was an adverti*****t from FNB that if you open a premier account with them that you would get R1000 cash back. Well, I had done so and switched my debit orders, etc. and have waited well over the timescale and I've been to the branch at Gateway twice and they don't know anything about it even though there was a banner outside the branch and the person that signed me up advised me on it and when I called your call center they also had no idea about it also the people on your chat facility didn't know about it. I have a picture of that banner and would need someone at FNB to get this fixed, in terms of training your staff at all levels, etc on what is going on in the business and to get this fixed in terms of my account.
53 replies
34 months ago
Missing Chips
I write to you with disappointment. I have placed an order and collected it. Upon collecting I did not check the order. I only checked it upon returning home to see that there were no chips that were supposed to be included. I was not in the position to return to the outlet to bring this to their attention. I will be posting this on social media so that everybody may know that they have to personally check their orders to ensure that the staff at the branch have done their jobs. Please do feedback to me regarding the above.
60 replies
35 months ago
RocketNet & VumaTel
I write this with great disappointment. I am currently a customer of Vuma and Rocketnet and I have missed a payment that was supposed to have gone off on 01/06/2023. I have contacted Rocket via WhatsApp to find out about getting a payment arrangement or extension, which I've been told they do not do. They do however offer a 7-day grace period. I would not be able to make a payment by then, therefore the beforementioned. They bill the month in advance and if payment is not made you are expected to for a full month even though your services will be suspended from the 07th of the month, which is not right. If a service is suspended, then no payment is due. As it was explained, by Kyle, over WhatsApp and over a phone call he gave me, an R100.00 reconnection fee would be charged and I will need to be billed for line rental. Line rental is not part of the monthly service fee of R439.00. As gathered, I would need to pay for the outstanding bill plus a new one both in full come the next payment date. The customer service received, in this respect, was poor, due to there being no solution or resolution offered. I've been working in the service and telecommunications industry for 11 years now, and have not come across such poor customer service, whether local or international. I am not looking to switch to I.S.P. due to this whole experience. I've stuck with them even after having outages, billing and connectivity issues at the begging, etc. Paying R978.00 + on 01/07/2023 will be out of my budget. I trust someone from Vuma and/or Rocketnet reads this, as it will be posted on LinkedIn, Hello Peter, etc.
53 replies
35 months ago
RocketNet & Vuma
<div>I write this with great disappointment. I am currently a customer of Vuma and Rocketnet and I have missed a payment that was supposed to have gone off on 01/06/2023. I have contacted Rocket via WhatsApp to find out about getting a payment arrangement or extension, which I've been told they do not do. They do however offer a 7-day grace period. I would not be able to make a payment by then, therefore the beforementioned. They bill the month in advance and if payment is not made you are expected to for a full month even though your services will be suspended from the 07th of the month, which is not right. If a service is suspended, then no payment is due. As it was explained, by ***** over WhatsApp and over a phone call he gave me, an R100.00 reconnection fee would be charged and I will need to be billed for line rental. Line rental is not part of the monthly service fee of R439.00. As gathered, I would need to pay for the outstanding bill plus a new one both in full come the next payment date. The customer service received, in this respect, was poor, due to there being no solution or resolution offered. I've been working in the service and telecommunications industry for 11 years now, and have not come across such poor customer service, whether local or international. I am not looking to switch to I.S.P. due to this whole experience. I've stuck with them even after having outages, billing and connectivity issues at the begging, etc. Paying R978.00 + on 01/07/2023 will be out of my budget. I trust someone from Vuma and/or Rocketnet reads this, as it will be posted on LinkedIn, Hello Peter, etc.</div>
212 replies
38 months ago
Non-Woking Bush Baby Stove
I have bought two of your Bush Baby butane camping stoves and neither has worked. Along with them, I have bought two Bush Baby gas cans for them. I returned the first one and now I have to return the second one. The gas cans are fine, just the stoves that don't work. They are supposed to spark to ignite the gas, however, neither sparked.
0 replies
38 months ago
Non Working Butane Camping Stove
I have bought two of your butane camping stoves and neither has worked. Along with them, I have bought two gas cans for them. I returned the first one and now I have to return the second one. The gas cans are fine, just the stoves that don't work. They are supposed to spark to ignite the gas, however, neither sparked.
0 replies
44 months ago
Cost Variation
Good day. To whom it may concern. Please take note that this is the second time I have had an issue with the below-mentioned branch. On the 17th of July 2022, I booked my watch for repairs at Fossil Gateway. It was booked in as the battery had run out and the date was not changing on its own, I had to change it manually. I booked it in and was advised that it would cost R450.00. I went into the store yesterday to find out if my watch had been fixed and returned. It had arrived at the store earlier in the day. I was advised that it would now cost R600. I advised the member of staff that I did not have the money to pay for it straight away and would return next week to pay and collect. I have a soft copy of the job card with the cost/price of R450.00 on it. Please take note that this was not an estimated price, as stated on the job card. With the current cost of living etc. going up I am not able to afford the extra money. Also, I was advised verbally and in writing that it would cost R450.00. I was also advised that I would be notified once the watch had returned to the store either via phone, text, or e-mail. I had not received any such communication. Please advise on the way forward, as I look forward to your feedback.
134 replies
45 months ago
Illegal Blacklisting
Good day, I would like to bring to your attention that a device in my possession, which was lent to me, has been blacklisted. The above-mentioned device is a Hisense U962 (2019) with the IMEI: 860193044682650. The MSISDN used on the device is 27782677007. I nor the owner of the device (my father) have ever requested for the device to be blacklisted. On Saturday, 30 July 2022 at around 13:00 PM, the device lost coverage. I had thought that it was due to a network outage. I referred to another device that is on the MTN network and it had coverage. I had called your helpline to get the device blacklisted, which did not work. The device is still blacklisted. I know about the blacklisting process from previous experience. I am taking this to social media Hello Peter. The person at fault needs to be fired and banned from the industry. Compensation is due to me. I've been a customer on this network for sixteen years and about six months now and have not had an experience like this before.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (100%)