PB
Petunia B
Active since Aug 2016
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
Lack of accountability & promotes poor customer service!
I am deeply disappointed by how my complain about poor service at the Total Sports Matlosana Mall was handled or should I say "not attended". After filing a formal complaint with the TFG customer service department, the last email I received was I should provide my contact info so the matter would be escalated accordingly, I did so and that was the end of it. Its been a week thereafter and there has been no updates whatsoever & I think its safe for me to assume that they are in agreement with the treatment I received from their staff members.
0 replies
24 months ago
Struggling to get hold of them.....
I see this company has really outstanding reviews, I dont know maybe I am the unlucky one. I have sent them an whatsapp inquiry and didn't get a response, I called the same number I whatsapp'ed apparently thats the contact number for their support team there was no response even wrote an email to them but I still did not get a response. All this trouble just to get clarification on a item I wish to purchase.
0 replies
48 months ago
Dissatisfied with the service !!
I contacted the first group head office to make reservations at one of their resorts , all was well I was assisted by Ms Denise Acharya at first, she was very helpful and would always call to clear up any misunderstandings or if I am uncertain about something, it happened that she found herself another job and she left me in the hands of her colleague Nonjabulo Khumalo, all was well at first, I drew up a spreadsheet and every time I asked her to add a room for us I would update my spreadsheet, on the day we paid the balance of group booking bill I then emailed Nonjabulo the spreadsheet and asked her to allocate room numbers and then introduce us to the manager that will be on duty (at the resort) over that weekend, firstly she did not respond to my email I had to call her 2days later to ask if she received my email of which she responded yes she would start sending guest certificates, some of these guest certificates were incorrect and when I returned them to her, her response was that was Denise's fault and its now complicated but she would sort it out, to this day it has not been corrcted ,on Saturday when I spoke to her she told me she was busy with Mrs Naidoo who is planning a wedding but her manager was busy sorting it out , I have not even received a call or at least an email from her manager to let me know that they are busy sorting out our booking. I suppose once you have paid them they move on to the next person who is bringing them money, my guests will be starting to arrive at the resort on Wednesday and I can't assure them that all will be in order, all this inconvenience comes after paying over R30k at this establishment and the least I was hoping for is a seamless experience. My advice to anyone who wishes to stay in any of their resorts, just deal directly with the resort of choice to avoid the same inconvenience.
74 replies
55 months ago
Best Service- SANBS Atterberry Value Mart
A big thumbs up to the staff of SANBS Atterberry Value mart , Especially Goitse and *****gwe , their service was very professional and kind.
0 replies
63 months ago
Incorrect pricing displayed.
I went to buy a under wig glue @ Clicks in Escourt, on the shelf I found the Eco Styler underwig glue and there was a price of R109 ,but when they scanned it @the checkout till it was R250 and I told them its marked R109 , I even went and got the barcode on the shelf where I found it I was told that the correct price is the one at the till not the shelves, I asked for the store manager and I was told that she/he is not around . The consultant that is responsible for the product said maybe there was another product that was packed at that shelf and when it got finished they just packed something else and didn't change the barcodes, she didn't even bother double checking what is the correct price for the item or even apologize for the inconvenience she just carried on as if I was being unreasonable for bringing up the incorrect pricing.
0 replies
79 months ago
Super slow couriers , No communications , Worst service !
A parcel (2R0000059090)of mine was collected by fastway couriers from Pretoria on the 10th , the parcel is supposed to be delivered to me in Escourt , I received an email from them saying my parcel will be delivered to me in 3 working days and I received a tracker number to track it online . On monday the 14th I tracked it and the response was I should expect delivery this coming wednesday (yesterday) I did not get the parcel , I called their Durban depot and I was told my parcel was received in Pietermaritzburg yesterday so I should call them , I asked my cousin to call them for me the person she spoke to said my parcel was on their desk and they could not locate my area (mind you the parcel has my address ,my area code ,my cellphone number & my email address) so the said they will call me and double check my address and my parcel will only be delivered on Monday as their next deliveries will be done on monday .
0 replies
93 months ago
GREAT CUSTOMER SERVICE !!!
I recently contacted YDE in Centurion mall , I was looking for a certain dress I had seen on the internet , I was assisted by the store manager (Bongi) and she was super helpful , They did not have the dress I was looking for but she made it her business to recommend dresses that were similar to the dress I was looking for ,Later that day some one sent me a Khosi Nkosi dress I sent a picture to her and she confirmed they had that dress as well and she kept it aside , I drove from Lephalale to Centurion mall , Unfortunately Bongi was off but she left me in the hands of an equally helpful consultant Sarah , She was very helpful as well . Even though I did not fit in any of the dresses I ended up taking some floral maxi dress . But I was highly impressed with the overall service at the shop the staff is very friendly and they all know their way around the shop & products in the shop , they give sound fashion advises . I was highly impressed and I personally feel that Bongi is a leader not a manager , she leads her staff by example , We could do with more Leaders by her. Bong Thank you for everything
53 replies
93 months ago
NU Debt Management STOP HARASSING ME !!!!!!!!!!!!
Can Nu Debt Management stop harassing me please , I get numerous phone calls & smses from saying I owe SABC TV licence money , If the SABC feels I owe them they should take me to court with proof that I owe them , I am sick & tired of this harassment now, I have written a number of emails to the SABC stating my case and I have not received any response from them.
0 replies
95 months ago
Best Customer Care , Friendly & Kind claims consultant
I would like compliment my claim handler Riaane Du Plessis , her customer care s****s are out of this world , she is well informed and she gets things done exactly at the times she promised ,she follows up on things and I never had to call her to get feedback ,she called every time there was new developments . She is patient and friendly and compassionate and she really made me feel like I was the only client she was dealing with. I hope some of her colleagues could learn from her , being involved in an accident is stressful on its own & the last thing one needs is being stressed by the insurance claim handler .
53 replies
96 months ago
Worst Insurance company EVER !!!!!
I joined insurance driven by the AA last year September 2017 all was well till they changed underwriters to Oakhurst insurance they are the worst to be quite frankly I don't even know what I am covered for anymore because they make changes every day and they do not even have the decency to call & make you aware of the changes made , I recently claimed for an incident where I scratched my vehicle , My claim was approved & I was told I am liable to pay double access because there was no 3rd party vehicle involved and I was told it was on my policy schedule that was sent to me on the 30th of April . When I asked about the no access benefit that was on my policy I was told that oh that was cancelled too . Well my claim was approved on the 4th of May 2018 and I was called by the panel beaters to bring my car on the 14th so the can start working it and it would take about 4 days to fix my car depending on when they receive the parts from my insurance cause my claim was approved but my insurance is supplying the parts , I took my car to the panel beaters as arranged and on Friday the 18th I decided to call the panel beater to check up on the progress of my car and they said they are waiting for my insurance to send the parts , On Monday around 14:00 called the panel beater again he said he was still waiting for the parts & advised me to call my insurance and hear what is the hold up , When I called them I was referred to a lady named Angela Dyssel and she said to me she will check up on the parts department and get back to me , she did not I called again yesterday and she said oh I will check with the parts department so I asked her if she could check with them while I hold the line and she promised to call me back , this time around she did call back and told me they called the supplier and they said they were expecting it either today (the 22nd) or tomorrow(the 23rd) and then today when I called she said she have not heard anything I asked if she could call and follow up she said she will let me know if she hears anything about it and put the phone down . This is by far the worst service I ever experienced , their supplier should be able to give them a time frame for their orders , Whats more frustrating is waiting and now knowing how long exactly are you going to wait because the insurance that I gracefully pay every month does not have the answers . Today I had to postpone my work trip because when oakhurst insurance took over they cancelled the car hire option I had on my policy . I will never advise anyone to use this insurance its the worst.
53 replies
Review Distribution
5 Star
4 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
11 (68.75%)