JB
Jaques B
Active since Mar 2009
9
Reviews
0
Industries
Reviews
9 reviews16 months ago
Is Sanlam dead? Seems like it.
I've been trying to get into contact with Sanlam now for the last 2 weeks. For some reason my email address is incorrect, and I don't receive OTP's. This is the WhatsApp trail. 6 Dec 2024 12:31: Thank you for responding, we will now route you through to the next available agent who can assist with your query 6 Dec 2024 17:00 Thank you for contacting Sanlam Corporate. Our operating hours are between 08h00 and 17h00, Monday to Friday. Kindly send us a message during these times so that we can assist you with your enquiry. Thank you. Sanlam is an authorized financial services provider 9 Dec 2024 09:09 Thank you for responding, we will now route you through to the next available agent who can assist with your query 9 Dec 2024 11:45 Someone actually answers, but I am in a meeting at the time, so she claimed to have updated my phone number to international format so that I can receive OTP's, but I still don't 9 Dec 2024 12:24 Thank you for responding, we will now route you through to the next available agent who can assist with your query 9 Dec 2024 17:00 Thank you for contacting Sanlam Corporate. Unfortunately, our queue of WhatsApp queries has reached its maximum, and we are not able to assist on WhatsApp right now. You may send us e-mail with your enquiry to SCclientcare@sanlam.co.za, or please try again later. 10 Dec 2024 09:39 Thank you for responding, we will now route you through to the next available agent who can assist with your query 10 Dec 2024 17:00 Thank you for contacting Sanlam Corporate. Our operating hours are between 08h00 and 17h00, Monday to Friday. Kindly send us a message during these times so that we can assist you with your enquiry. Thank you. Sanlam is an authorized financial services provider I've sent emails, I tried to call the call center, nobody is answering, I've tried to update it online, but I cannot change my email. It states that I have 2 email addresses, I choose the correct one, but it does not get updated. You CANNOT update your phone number to international format on self service, tells you that it is not a valid South African phone number. Is Sanlam really not willing to help people?
112 replies
60 months ago
Vodacom fail again.
I moved to the Western Cape in the beginning of May. I contacted Vodacom in the beginning of April so that my fiber will be ready when I move into my new place as Vodacom is unfortunately the only provider in the estate that have infrastructure for fiber. I spoke to a Vodacom Agent who took my application and put in my order. Around middle of April the technical guy send me a request to come and install my fiber. I told him that I was still in Jhb, but I can get the estate agent to give him access to the house to complete the installation and make sure that there is no additional work, but he said that all the houses in the estate already have fiber, and he just have to install the router. I told him that we will be in Somerset West on the Tuesday, that he must please come and install on the Tuesday. Needless to say my suspicions were correct, and that fiber was not laid to the house yet. At last I got Vodacom to provide me with the interim LTE solution that they brag about on their marketing campaign, it was only delivered 7 days after I moved in. The LTE solution suck however so much, that I cannot properly operate with my work as I should have. I ordered a 100/100 line, and they give me LTE that barely get my 1Mb/s. When I'm lucky I get 2, and sometimes during the day I might get 3Mb/s. I want to know how Vodacom can give such a substandard solution to a client that will spend over a R1200 per month on a fiber line, with a LTE solution that can't even provide a proper phone call. I had to buy data from my Network provider as they have a better LTE solution than Vodacom. They brag about be the largest, and the best, but they give substandard solutions to clients. To top it off, they phoned me on Friday telling me that they will install my line only on Wednesday this week because "Their technicians will already booked on other calls, and they can only help me on Wednesday". They don't keep you in the loop. You need to constantly chase them to get an answer. They tell you they will call you back in 2 hours, and you have to chase them again to get an update. Vodacom's customer service really needs to be looked at.
106 replies
82 months ago
Always a winner
My family and I went to Hooters for the first time in a while again, and boy, was it awesome. The food is good, and yes, maybe a little pricey, but it is not a once a week restaurant. We all enjoyed it, and we will go back again.
0 replies
82 months ago
Simply the best.
I've said it before, and I will say it again. Best Sushi in town. There food is awesome, cheap and really worth every cent multiple times over. It is really a jewel. Well done
0 replies
83 months ago
**** place. And I will tell it to the world
I dont like ocean basket to begin with, but my daughter love seafood, so to treat her I take her to ocean basket. Tonight my wife and daughter ordered a platter for one each. It was cold when it arrived at the table. My sushi that is suppose to have salmon# was probably hide and seek with me because it was nowhere to be found. They are over priced and the quality of there food is questionable. They are a disgrace to what good seafood should be. Kung-fu kitchen does a way better job, and they are half the price To top it, the manager gave me a R14.50 discount on my R530 bill. It is a flippen slap in the face. If he have me nothing I would've been less insulted
105 replies
125 months ago
Best service for a quality problem
I bought Bronx shoes from Edgars about 4 months ago, and a few months later the sole detached from the upper at the heel area. I don't have the slip anymore, and took a chance by mailing Jordan shoes directly. I was asked for photo's of the problem, and immediately they courier a new pair of shoes.<br> <br> This is what I call service. No mess no fuss. I can only imagine what the excuses at Edgars would have been.<br> <br> Thanks Jordan, there is a lot of South African companies that can learn from you on quick efficient and painless customer service. Keep it up
0 replies
125 months ago
Can't take responsibility for a flawed system
Call Center agents these days think they can talk over a customer just because they think they are correct. They are making excuses when they themselves don't even know how the system works. <br> <br> Dial Direct send out letters and SMS's days after they were informed of new banking details, and threaten you not to be covered, but when you call the call center they tell you every thing is fine. Why do they send out letters and SMS's 2 days after they have been notified, and then try to make excuses and give me a reason why it happened, instead of just saying a simple sorry sir. I am sick and tired of call center agents that think they can talk to clients any way they want, and then give the client not even a turn to speak. It is unacceptable.
75 replies
127 months ago
What a joke
First there systems are offline while I was waiting in the drive through. They tell me to go inside. Now I have to stand in a new queue. Order my food. They process the payment just to come and tell me that they don't have stock of the burger that i ordered. They wasted 30 min of my time. They will not see me again.
0 replies
130 months ago
Harassing me
I've been sequestrated last year July. For some reason Blake and Associates don't get the message, or just don't know what it means. I told them that I've been sequestrated, but they think it is the same as debt counseling. Because when they told their client Woolworths for who they are calling, Woolworths apparently told them that the application was not granted. I mean, I'm sitting with the court order. If you pull my credit report, it is stipulated there as well. I receive a phone call at least every 2nd day from them. I receive at least a SMS every 1-2 days. This is pure harassment. And I had enough now. I told the lady that was calling me on Saturday to send this to customer services so they can sort it out, but I just received another phone call. They threaten me with LEGAL ACTION!!! I asked them to please go ahead. This is ridiculous. Stop with your threads. Start the LEGAL ACTION. Waste more money. PLEASE.
75 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
3 (33.333333333333336%)