Active since Aug 2016
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45 reviews23 months ago
2 Handbags in poor quality
I bought a Polo handbag from Edgars, Galleria, 2 years ago and another Polo handbag from Cape Town International airport (Cellini store) and both bags have problems with the zips and the handle is flaking off. I paid an arm and a leg for these bags and I did not expect the bags to be in such poor quality. Please repair these bags or advise how I can get a full refund. Many thanks.
106 replies
26 months ago
*****ulent deductions
I had my panel replaced and the invoice was for R4681, 81 (Incl). I had a deduction of R2340,91 on the 31st of January 2024 plus the monthly service charge of R632,38 deducted as well. On the 29th of February 2024, I had to amounts of R2340,91 deducted as well as the monthly service charge of R632,38. This is an overcharge of R2990.67 (R2990,67 + R2340,91 + R2340,91 = R7672.48) . I have raised a query with your customer service division but they are utterly useless. Please refund the amount of R2990,67 into my account or else I will report this *****ulent transactions to the SASA & the Ombudsman
56 replies
26 months ago
Shocking customer service - unit still not replaced
My tracker is not picking up my vehicle on the app. I've been getting messages to say that my battery is disconnected which isnt the case as I use the vehicle daily and the vehicle is only 14 months old. I've had this issue 6 months ago and the unit was replaced. Ive logged another call to get a new unit fitted it, as clearly this one is also faulty, and no one has got back to me. The customer service is shocking for tracker. Absolutely shocking!!!!!
112 replies
26 months ago
Disgusting behaviour from Hypersure Arbour Crossing
Security Hyper Store Arbour Crossing - the store manager, Feroz, has a terrible attitude!!! And no respect for customers, leave alone female customers. I took my remote to get the battery replaced (a remote that I purchased from this very store in December 2023). The battery was replaced, and when I got home, the remote refused to work. I called the store and Feroz answered. Absolutely rude and talking over me, not giving me a chance to explain. He said that the battery was tested in the store and it's corrosion that has taken place in the remote. Why would the store keep such poor quality remotes???? He wanted me to come immediately to the store, which I told him I cannot as I have kids coming from school. I have never dealt with such a blatantly rude and disrespectful person. He raised his voice at me - and spoke all the time, over me. Seems like he has more respect for the males that visits the stores, then the females. Disgusting behaviour and problem is still not solved!!
0 replies
37 months ago
EXCESSIVE CHARGE BY YOUR PREFERRED SERVICE PROVIDER AND STILL NO CONNECTION (4 DAYS LATER)
My husband and I bought the new explorer ultra and had to upgrade our Satellite dish. We called your customer service and they advised us to use Data Sat (David) 072 707 0251 which charged us an ALARMING R3705 for the installation and to date (4 days in counting) we still have no connection as he did not connect the satellite properly. Numerous calls and messages to him, has been wasted. He has made up so many excuses like his car is not working, he is another client, etc. I want an immediate response from YOU, as this is your supplier: • Why are the charges so excessive? o I want a full investigation on this service provider because this is *****!!! • Who is going to sort out my connection? I am NOT going to pay another service provider nor am I going into your help centre. If I do not get a response as to how I am going to be refunded and my connection restored, I have no choice but to revert to the Ombudsman. Please advise.
53 replies
38 months ago
Useless - cannot upgrade decorder because no-one knows what to do
What a bunch of incompetent people you have working at your call centre and in your sales department. We've been trying to upgrade our decorder on price lock and no one seems to understand what needs to be done. Please get someone competent, who knows their job to call. I am not making another trip to your branch (after 3 failed trips) as they are just as useless.
53 replies
43 months ago
1 August 2022 and still no assessor or communication
This claim has been going back and forth from the 1st of August 2022. Due to the April floods and the heavy rains in July, our house roof has started to 'cave in' and as a result, there has been numerous leaks into our home. The 1st assessor that came out to our property, did not have a ladder to even get onto the roof... spent less than 5 mins 'assessing' the damage and the rest of the time playing with my dogs. I was not happy with the outcome and asked for a new assessor and to date, no assessor has contacted us. Our province was declared as a state of disaster and the damage to our roof, is a result of the torrid rains. No one at your claims department seems to understand that. Perhaps the roof caving in will get you guys to actually get your act together?? When is this mess going to be sorted out?
133 replies
47 months ago
2 months and no refund!!!!!
Disgusting service at Game Galleria!! It is actually quite shameful. Purchased a bennett read vacuum cleaner in April this year and this vacuum cleaner stops working after 2 mins as the motor heats up. Game refuses to refund me and to date not a single word from the store manager. This goes against the CPA and if I do not get my full refund, I am lodging a complaint at the CPA.
0 replies
47 months ago
Policy cancelled but account still debited.
I've been trying for the last month and a half to cancel a policy that I have taken out for my mom and it has not been cancelled (despite the many phone calls and cancellation letters) and I have debited. Please arrange for a refund as this is incompetence on your end.
134 replies
49 months ago
Refund still not done despite many promises
After chatting to Jerene Jix on the 31st of March, followed up by an email to crm@directaxis.co.za, in which refund of R21 120, was due to me by Monday 4th of April 2022. No refund was done. The landline on Jerene's signature just rings and rings and emails are not answered. This is daylight robbery!! Please ensure that this refund is done ASAP. I have also referred this case to the Ombudsman.
74 replies
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5 Star
3 (6.666666666666667%)
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1 Star
42 (93.33333333333333%)