Active since Nov 2016
20
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Reviews
20 reviews3 months ago
Poor Vitality on boarding
I must say their on boarding is beyond poor. Firstly my membership was cancelled without my knowledge last year, when I called , nobody has a clue why that happened. I then asked to be reinstated since Thursday, even to this day, I have not received my welcome pack and my app has not synced. This is beyond poor service. I have again attempted to contacted them to resolve the issue but seems nobody once again can assist!
0 replies
3 months ago
Appalling service from Discovery Insure
Extremely disappointed with Discovery's claims process. It's been a week since I submitted my request for car hire extension yet I have no approval for my car hire extension. So they initial the 10 days instead of 30 days as per agreement then you must beg for extension. Despite promises of communication, I've been left in the dark. My car hire ends on Sunday and I'm worried I'll be stranded with no transport and massive additional costs. This process is causing me a lot of anxiety. Seems like it's a common practice for insurance companies like Discovery to deduct our money every month without a hitch, but when we need to claim, it's always delays and poor communication. But when they want to onboard us, they're super quick to communicate. I've escalated this to their complaints department, but they don't seem to be taking this matter seriously. And to top it off, they say they don't work on Sundays. So, what am I supposed to do if I need assistance on a Sunday? It's like they're not even thinking about their customers' needs. Honestly, I regret taking them as my car insurance. Their service has been appalling.
56 replies
4 months ago
DO NOT BUY FROM DIAL A BED ONLINE
Poor experience. Do not purchase anything online. Purchased a bed from Dail a bed online. It's been not even a month, yet the bed dips when sleeping. I logged a claim yesterday with customer care. I sent pictures as requested. This morning I recieve a lousy email from Thabiso, firstly he has no signature on his email. He the tells me that according to his judgement the bed won't be replaced or refunded. Unless he works with bed assessments , I don't think it's his place. After 4 back and forth emails, he then calls me requesting I send videos of the bed while I'm sleeping, how obsurd is that? He then proceeds to patronise me , stating that he thought I would understand this after I told him , I will not take videos of myself that disfringement. He then proceeds to speak over me until I hung up as I was not given an oppportunity to speak. Also , what happened to warranties ?? is a three week bed out of warranty. I spend over R8000 on this poorly crafted bed. What a shame and waste of money!
53 replies
8 months ago
Pathetic service
No responses . Staff ignores emails My power is about to go off due to this company’s incompetence. Their website doesn’t even have application forms to say the least!
1 reply
12 months ago
Acqufin ruining lives
My husband paid the company in full years ago and they still haven’t removed his name, he still sees the record on his report although he asked for it to be removed multiple times
0 replies
14 months ago
*****ulent company
Stay away from these guys. They have been ********ly *****ing R105 from my mom's account. Everytime she tries to contact the team, there's zero assistance.
53 replies
16 months ago
Makro Online Silverlakes - Very ***********
Makro online Silverlakes has horrible customer service. From not answering calls to failing to reschedule customer order deliveries. Spoke to such a rude consultant yesterday and she failed to assist. Still waiting for her callback even now.
56 replies
19 months ago
A ****
Don't waste your money. I was ****med of my refund. I got to the salon and no one was there. They did not notify me or anything. Very unprofessional. Now they won't refund me even though they failed to honor appointment. I'd rate them a 0 infact.
0 replies
20 months ago
Courier guy/Pudo slowing becoming a ****
The collection of my books was delayed and i have still not received my package. Thanks to them, I'll be failing my exams. Id advice people to use alternative courier companies instead of them. ******* business they're doing.
0 replies
20 months ago
Premature handover to VVM by Telkom. Now I'm left with the mess.
I thought I had finally put the ordeal with Telkom and VVM behind me when I settled my account in June. But little did I know, the nightmare was far from over. Despite my repeated attempts to reason with VVM, they continued to harass me with demands for payment, claiming I owed them over R8000. I was shocked and frustrated - I had already paid my dues, and Telkom had confirmed my account was settled. As the days turned into weeks, VVM's persistence only grew. They ignored my pleas to correct their records and cease communication as they claimed to be waiting for Telkom. It became clear that they were more interested in bullying me into paying a non-existent debt than in resolving the issue. To my shock, Telkom has no complaints department, as I was hoping they would intervene and put an end to VVM's practices. But despite my initial letter and follow-up complaints, the issue still remains unresolved. I feel intimidated to due the premature handover first of all by Telkom and VVMs customer service. Id advice anyone to never go into business with Telkom.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
18 (90%)