AG
Adie G
Active since Jan 2017
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
Zero service
They auto renew the subscription even tough I don't have the software anymore. Their service is totally useless. Their South African 0800 number doesn’t work and there is no email linked to them, so there’s absolutely no way to get hold of them. STAY AWAY !!!
0 replies
12 months ago
Useless AVBO service and benefits.
My in-law have been members of AVBOB just about forever, they are 80+ years old. Last year with father in laws funeral the coffin came late and arrived at the wrong church. Now AVBOB has this "benefit" for people that are over 65... what a ****. They have website where you can confirm - it does not work, it just says we cannot verify. Then they ask you to submit a form - does not work either, keeps saying "error'. What a disgrace - you make people pay for something for years and then when they need it - it does not work. AVBOB is a disgrace, i will not ever support or recommend them to anybody!!!
58 replies
26 months ago
Avbob's total lack of care and empathy for clients
Avbob has no idea of how to handle a funeral or to show any form of empathy.. From the moment we walked into your offices on Tuesday to start the arrangements, we were unhappy, your staff has no idea of what the word “empathy” means… Till today no one even said condolences of any kind to my mother-in-law at all, when we got there is was question of what is your policy number, where is the deceased ID, etc etc… just a paperwork exercise… The whole week was hectic as we had to push to get the funeral done yesterday as some family members had flight booked out on Sunday so next week was not practical. In the end one of the other branches did the church service part… To top it all, the driver with the coffin 1st went to the wrong church, after we check multiple times with your office that they have the correct address. He then did not tell anybody, and we had to phone around to figure out where he was, He ended up 45 MINUTES late for the service!!!!! So, of all the funerals I have been involved with the last 20 or so years, this has been the single most unpleasant experience ever. We can’t change the past week, but know this – We will NOT recommend avbob to anybody, or ever make use of your services again. My mother-in-law still has a policy with you, but when needed we will definitely not use you, we will rather pay someone that understands the impact the loss of a family member has on those that remain behind. I put a note on Avbob FB messenger and that got ignored, I submitted an email to their complaint address and that got ignored as well. So ultimately their really do not care at all about the people that took out policies decades ago and who paid them diligently.
56 replies
65 months ago
Pathetic service on new mobile phones
Hi My daughter got a new Lg G8 as upgrade Sep 2019, great phone…. Earlier this year the phone fell and damaged the screen. LG SA referred us to Executronix to have it fixed. Now after months of back and forth, I had to pay for an assessment with the answer that the phone cannot be repaired as LG cannot supply spares. How can LG not have spares for a phone that is just more than a year old? Now we had to find a replacement phone for her to use, I have to pay on a contract where LG cannot fix their own phone…pathetic service LG. We will never buy any LG products again and I will tell everybody how bad your service is. Adie
112 replies
68 months ago
Samsung - the company of broken promises
I purchased a new Note20 on 21 Aug as upgrade on my contract from Vodacom. Since then it has been a very disappointing experience thanks to Samsung’s complete lack of interest… When you upgrade via Vodacom you receive an E-store voucher, for which you have to apply on a web app. I did that the same day – Ref 24YGHCXFB, a week later no response, phoned them and was told it will be flagged for follow up, another week later, no response, phoned again and was told it was declined – yet no one bothered to tell me?? Had to send mail again, Then 18 Sep got a call to say the receipt is the problem, had to email it again, another 10 days later and still no response. Got an email to say Welcome to Samsung - A bit late…Congratulations, you can claim a free Sanitiser/charger, this you must claim on the Members App…only problem is the charger is not option to claim on the App, submitted query to find out where to claim this mystical prize…no response of course. Then told to update app, can now claim. Submitted the claim but once again no response from Samsung So after 5 weeks of frustration…not a happy new Samsung phone user. I think this will be first and last new Samsung phone!!
106 replies
68 months ago
Losing packages and not cared about recovering them
We send 2 packages away on 31 August, using the Equestria branch. The one package arrived in southern natal on the afternoon of 1 Sep. The second package is missing till toady - the driver picked it up but now no-one can find it. Getting feedback from the branch is also challenging - they blame the pick up company, either way - the package is missing and no one really cares, never mind the lost content value Very lousy service POSTNET - you will never see me ever again...!
0 replies
80 months ago
Outsurance lack of interest in clients
Seeing that nobody at Outsurance is interested in assisting... My daughter’s car was in an accident on 8 May, the party that caused the accident was also with Outsurance so the car was repaired by a panel beater determined by Outsurance. This took more than 3 months due to parts availability issues(no Renault jokes please), we got the car back and raised a concern with Outsurance as there was minor issues that needed to be addressed. This was a big mistake – the complaints department and the rest of Outsurance don’t seem to belong or work together. The car went back to the panelbeater to fix the minor issues, when they did a test drive a taxi skipped a stop street and the car was written off in an accident. The panel beaters insurance want to pay us out to settle the outstanding finance and so that we can get my daughter a replacement car – this is where it has now really gone to shi….. Since 3 Sep I have been trying to get a letter from Outsurance to say they are not paying the car out so that the panel beaters insurer can pay out. The letter was promised twice, not send, then an email was send by Outsurance – not the letter, now the other insurer insists it must be letter…so we go on. The cherry on top is that when the 2nd accident happened, I called to report it, I was told not to bother as it being handled by complaint department – same problem department…. On top of this – I am still paying Over R1200 a month premium on a car that has been written off…. I raised that with the contact person in complaints department handling the matter, he did not know how this should work, was going to find out, never did – I had to follow up, etc. Finally a lady called me and cancelled the insurance on the written off car, 16 Sep. According to me there should now be a refund – but nothing on that either so we will see…. So since 8 May, I have had to keep paying, we have had less than 2 weeks use of the car, the matter can’t be settled because of lack of interest from Outsurance, we can’t replace the car, and my daughter studies in Bloemfontein to make matter worse. Fortunately the panel beater assisted with a courtesy car but we cannot keep using that indefinitely. So the question I have to Outsurance – Does this level of service justify the over R4500 I am paying every month ?????
105 replies
89 months ago
Good advice and service
Was looking at buying second hand, thanks to David Filmalter at Centurion branch for informative chat and good advice, will go back there when buying.
105 replies
90 months ago
More broken promises I am paying for
I did a data contract upgrade more than 6 months ago and the range extender that was part of the package has still not being received. The Vodashop in Mall @Reds just says sorry, they can't get stock but I am still paying for it... why advertise something you don't have stock for? Pathetic service and we have to put up with it......
105 replies
113 months ago
Stay away from the DSTV Explora
<p>Why you should STAY AWAY from the DSTV Explora.</p> <p> </p> <p>I got a new Explora 26 months ago, delivery and installation was quick and all looked positive.</p> <p> </p> <p>After about 8 months it packed up, would freeze constantly and had to be rebooted 3 to 4 times a week. Took it in to a MutiChoice shop and it was swopped under warranty.</p> <p> </p> <p>Explora No 2 lasted about 5 months before the hard drive crashed, took it in again. Was told it is a replacement machine and only has a 3 month warranty, had to pay around R670 to get a replacement.</p> <p> </p> <p>Explora No 3 lasted for about 7 months. Took it in, same problem – had to pay in, no warranty. This time they tried 4 different machines as they could not get it to work on the network, while still in the shop. During this 2 hour session they managed to corrupt the smart card, then they had the ****** cheek to make me pay the R99 to replace the card that they *****ed up in the first place.</p> <p> </p> <p>Explora No 4 is now also starting to act up, freezes, loses the recordings, loses the menu, need to be restarted twice a week. I am not looking forward to this fight again.</p> <p> </p> <p>I was told by the staff at Multichoice that I should have taken out their insurance then I would not have to pay in. WHY must I take out insurance when YOU(MultiChoice / DSTV) provides **** products?</p> <p> </p> <p>So, if you have a PVR, keep it and stay far away from any Explora special….</p> <p> </p>
168 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)