WH
Werner H
Active since Jan 2017
12
Reviews
0
Industries
Reviews
12 reviews30 months ago
Horrible Customer Service - Don't Buy From Them
I feel compelled to share a recent and deeply unsatisfactory experience I had with Cielo, and I hope this message serves as a cautionary tale for anyone considering purchasing from them. I ordered an item online from Cielo, advertised and purchased as new. To my dismay, upon receiving the package, it became apparent that the item was, in fact, used. The box was torn, showing clear signs of wear, with a noticeable shoe mark on it. The item itself was bent, scratched, and unmistakably not in new condition. Upon reaching out to their "customer service" agent, Chante, she assured me that she was taking the matter seriously and would address it promptly. Chante acknowledged that the item did not meet the expected standard for a new product. Unfortunately, my hopes for a resolution were in vain. Two and a half weeks later, the replacement item arrived in the exact same damaged box, complete with the same footprint and hastily re-taped packaging in an apparent attempt to deceive. To my disappointment, the replacement item was in even worse condition than the original one. Seeking a resolution, I escalated the matter to a manager, whose proposed solution was a mere "quality control check" on the item. This response was not only inadequate but also disheartening given the circumstances. Despite my request for a refund and immediate resolution, I found myself having to call Cielo's customer service department daily with no tangible outcome. The level of customer service I encountered was shocking, and the overall impression is that the company lacks professionalism, resembling a group of amateurs. I strongly advise against purchasing from Cielo based on my regrettable experience. Please consider this before making any transactions with them.
2 replies
41 months ago
Pick Any Other Bank, but Standard Bank
The website states the Call Centre trading hours are till 9pm on weekdays. I have now been on hold for over an hour waiting for a consultant to help me (it is 17:30 btw) and I am still holding. I have entered my correct details for internet banking (I was in the bank this morning to confirm) on the app and it still gives me the same error. The bank branch cannot help me and says I must call. When I call, this happens!
1 reply
67 months ago
Pathetic - Holiday Travel (Company)
They do not answer their phones! Try calling them and see how long you hold before just giving up!
0 replies
67 months ago
Pathetic - Kulula.com
I want to book flights online, but British Airways cannot be booked on Kulula.com. I try phone multiple times and I give up after waiting on the line for 10 minutes. So I can't book on the website, I can't call in and I can't go to the airport in person to book. How am I supposed to book with them? It took them the longest of all the airlines to start operating, and now when they are "open" there is no way to book with them!
0 replies
67 months ago
Pathetic - British Airways
I want to book flights online, but British Airways cannot be booked on Kulula.com. I try phone multiple times and I give up after waiting on the line for 10 minutes. So I can't book on the website, I can't call in and I can't go to the airport in person to book. How am I supposed to book with them? It took them the longest of all the airlines to start operating, and now when they are "open" there is no way to book with them!
0 replies
69 months ago
Great Service and Products
My partner and I entered 2 separate stores (Waterfront and Constantia Village), with a brief idea of what we wanted and in which colours. The staff were friendly and extremely helpful in offering us solutions and alternatives if they did not have what we were looking for. We also ordered an "out of stock" item and received it within 4 days of ordering it. We were updated during those 4 days. They products themselves are high quality as always and we are extremely happy.
0 replies
76 months ago
Pathetic service!!! Rather use someone else!!
I have always used Europcar at previous companies over the last few years, but I refuse to use them again. In November/December 2019 I rented a car from Lanseria Airport. The car worked fine, but there was no air con and the temperatures in Johannesburg were over 30 degrees Celsius daily. To make matters worse, I was driving with a colleague for the entire week. In the same time period, I rented a car from King Shaka International Airport. I was happy with the car, until a colleague noticed that one of the head lights was faulty. I did not check head lights upon inspection as this is supposed to be one of the pre-checks, which was not done! I do not have to tell you how dangerous it is to drive without fully functioning headlights. Upon returning the car I notified the staff at KSIA of the fault and received no feedback. The next 3 cars were rented between January and February 2020 from KSIA and Lanseria Airport. The Polo TSI vehicles in your fleet have no fog lights. The issue was reported to both branches and received a short apology phone call once and an explanation for the last rental. Fog lights are critical in Kwa-Zulu Natal as there are no street lights to and from the airport and along the coast. I also rented a Polo Vivo (having asked for a TSI) in East London. They did not have the TSI as I requested. The VIVO had faulty brakes. I applied the slightest pressure on the brakes and the car would screech. This issue was reported when the car was dropped off in PE and I informed the teller that I would no longer use Europcar and I have received no feedback. I have also been charged a "refuelling admin fee" with no amount for refuelling. I fill each car myself, yet I am charged this fee. Only one of my rentals was not filled by me and I was rightly charge. I also have to request the invoice of each trip is sent to me and it is not automatically done. This wastes my time! I have rented 7 cars over the last 3 months and each one has had a fault. It is unsafe, unprofessional and unacceptable that each of these cars has a fault. The level of maintenance and inspection of cars is unacceptable! I also emailed this to them 8 days ago with no feedback! I have since joined AVIS and you should do the same!!!
1 reply
82 months ago
Pathetic!
Online "Support" is never available and you always wait for more than 10-20 minutes at your own cost to get an answer from them. When they finally answer, they are arrogant and act as if they don't have time for you! Pathetic!
0 replies
82 months ago
Usual Pathetic Service from Discovery
The vitality and discovery website was not working properly and would not allow me to log in. I logged a call ****eral call to the call centre) and emailed requesting they sort out the issue and give me my log in details. I was met with the usual "2-3 days" response time. I waited and heard nothing! I spent more than half an hour on the phone waiting for someone to answer the phone and no luck!! I emailed and received no responses!!! I am a platinum vitality member and get treated like just another number!! To just get my log in details I need hang on the phone for hours sometimes and get no response via email!!! Discovery has the worst customer service of all!!! It is pathetic and being a "platinum member" gives you zero added benefit when requiring information!!!
2 replies
82 months ago
Returns Policy spot on!
I have never had any issues returning items that were not what they appeared to be on the advert online or that were faulty. Quick, easy and no frills! I highly recommend OneDayOnly as an overall online website, but also for their returns policy if they or their offerings are in the wrong! You can also track your online purchases well with their couriers, something not always possible on other websites!
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)