Active since Jan 2017
13
Reviews
0
Industries
Reviews
13 reviews6 months ago
Very professional experience
Very professional experience. Kept me up to date all the time
53 replies
7 months ago
Great Service
What a pleasure dealing with this company and Denise. Easy and efficient, always in contact with you, Great Service
0 replies
18 months ago
Makro Online Purchases
Purchased a generator from Makro, online only. Cancelled the order because their payment gateway did not update my order, waited 3 days for Makro to acknowledge my payment, they then said they will refund me. that was on the 28 September. still do date 21 October no refund, i called today, they said they dont know when i will get my refund. very easy to take my money but not to refund it. Email said 5 -10 days, that was 15 days ago.
177 replies
44 months ago
#DiscoveryDidGood
#DiscoveryDidGood thanks to Moses Malinga, organising that road side assistance so quickly while I was stuck on risky piece of highway this morning.
134 replies
53 months ago
Worst service or experience yet
Booked in a Samsung laser printer for repairs, was informed they wont work on it without new cartridges and a new imaging unit, handed over brand new items, waited over 2 months for repairs, paid for repairs only to find out, the unit still doesn't work, they collected it, 15 days later we were informed they cant fix it, said I will get a refund, still waiting, printer was sent back only to find out they sent back someone else's printer, now i don't have my printer with new cartridge's or imaging unit or a refund.
0 replies
56 months ago
Hippo quote a fairy tale to reality
The quote from Hippo isnt even close to the actual quote from the insurer, dont make the mistake I made and waste hours of your life.
53 replies
73 months ago
British Airways Comair cancelled flight, no refund or voucher
I had booked to fly to Zimbabwe on the 29 March 2020. On the 24 March I received a letter stating that my flight reference OWJU3Z has been cancelled. I was then taken to a web site site where I could choose a refund or voucher. I selected refund. I then received a letter on 7 April stating sorry for the inconvenience but I do not qualify for a voucher. Basically British Airways Comair has stolen my R5k
0 replies
96 months ago
Credit not showing after item returned
After returning an item to the value of R308 the courier was quick to collect the item (item was not as advertised) I never received any info on my credit. I just recently made another purchase and after going through the checkout it never deducted the total with my credit. I had logged a call querying my credit, but to date I have not received any feedback, and my account does not have the function of showing my credit.
0 replies
101 months ago
Bad Staff, bad service
Patricia Loubser, very rude person. However that is not the problem, she phoned me on the 12th Dec to say she needs to send me the invoice for customs clearance, I paid the same day and sent back to her the POP requesting confirmation she received it, asked her again on Wed, no response, then Thursday 14th get a phone call again from someone else saying they need to send me an invoice, I told them I paid on the Monday already. I phoned today 15th to see what is happening and I get transferred to Partrica, as I am talking to her she transfers me to someone else but actually just cuts me off. I eventually talk to someone else that says my payment is all in order. Then just after they close for the weekend I get this: Documentation required for import is incomplete or missing. We are working to obtain this information. And then the worst part, I get a new tracking number that says my package which is supposed to be delivered to Joburg today, is going to be sent to Ermelo of all places or back to sender. We only talking about a half a million rand worth of shipping here inc the fees I had to pay for customs. Best part, there were 2 shipments, first one came through quick, now the last one has this issue, its simple the supplier sent through a commercial invoice, UPS handles the rest of the documentation so I dont have a clue what docs are missing. Useless customer support.
0 replies
103 months ago
Scammed by Ebay
18:27 PM My order says delivered, it was not now I get told my ebay money back doesn't apply, what is going on? Kristal Caye 18:27 PM Welcome to eBay Live Help, my name is Kristal. I'll be happy to assist you with your concern. colicraffor0 18:27 PM i am stressing badly over here kirstal Kristal Caye 18:28 PM I understand that you are unable to get your money back as the item is showing as delivered. Kristal Caye 18:28 PM I'll do my best to help you on your concern. Can you give me 2 minutes to check this? colicraffor0 18:28 PM thanks Kristal Caye 18:28 PM Thank you. I'll be with you shortly. Kristal Caye 18:32 PM Thank you for waiting, Colin. I've checked your account and can see that you were removed from the programme. This means that you are not covered under our money back guarantee programme. In addition to this, the tracking information shows the item was delivered. colicraffor0 18:33 PM ok so i live in south africa, the seller is in the UK, so it was i possible for the item to arrive so quickly in south africa colicraffor0 18:33 PM it looks like he mailed it to himself colicraffor0 18:33 PM so why was i removed from the programme? colicraffor0 18:33 PM where was i notified by ebay that i do not have a money back guarentee Kristal Caye 18:34 PM You may check your email on the 7th of November . colicraffor0 18:35 PM ok how about this, the tracking of the courier, it never left the UK, colicraffor0 18:35 PM the item never got on a plane to SA colicraffor0 18:36 PM please see for yourself colicraffor0 18:36 PM https://www.yodel.co.uk/tracking/827EG ********** A# Kristal Caye 18:36 PM You may want to contact Paypal and open a dispute with them. Kristal Caye 18:36 PM You can contact PayPal directly by going to 'Contact Us' at the bottom of any PayPal page and through this link: https://www.paypal.com/uk/cgi-bin/webscr?cmd=_contact_us Kristal Caye 18:36 PM or call PayPal Customer Service: 0 ********** colicraffor0 18:36 PM please look at the tracking and tell me if them item ever left the UK colicraffor0 18:37 PM this transaction was direct credit card, it was not done through paypal Kristal Caye 18:38 PM You happened to purchase this as a PayPal guest user. Here is the PayPal transaction ID: 1A089388F ********** C colicraffor0 18:38 PM does ebay support fraud transactions? colicraffor0 18:39 PM this seller mailed the product to himself, i was scammed colicraffor0 18:40 PM and ebay is wiping their hands clean of me Kristal Caye 18:40 PM eBay does not condone fraudulent activity and I understand how unsettling this is however, since you have been removed from the programme, we can only advise you to contact PayPal or your bank and file a dispute. colicraffor0 18:40 PM why was i removed form the program tell me this Kristal Caye 18:40 PM Most credit cards and bank companies offer buyer protection. colicraffor0 18:41 PM why was i removed from the program colicraffor0 18:42 PM ? Kristal Caye 18:43 PM As I know you were aware of, you have been suspended last 07 November as you have breached eBay's policy. You may want to check the email that has been sent to you with regard to this suspension. colicraffor0 18:44 PM i alreadys sorted that out colicraffor0 18:45 PM do u not have the record and the apology i recieved for this Kristal Caye 18:45 PM Yes however, you have been removed from the programme due to this suspension though your account has been reinstated. colicraffor0 18:45 PM or the transcripts, i spent 2 hours on the phone with ebay, and ebay *****ed up my account, not my fault, and ebay send me an apology email colicraffor0 18:46 PM oh my gosh, i must say ebay is the worst experience of my life colicraffor0 18:47 PM im pretty sure you guys are wokring with the scammers, promising buyer protection and then when our money gets stolen, u guys say ooops sorry we cant help Kristal Caye 18:47 PM I understand where you're coming from and we can only advise you to contact your bank and file a claim to get your money back. colicraffor0 18:47 PM and what about this seller colicraffor0 18:47 PM u going let him scam more people colicraffor0 18:48 PM or are u going to tell the next victem, ooops sorry sort it out with your bank, our money bank guarentee is only a joke hahahaha Kristal Caye 18:48 PM You have the option to leave them an appropriate feedback. Not only you are informing other buyers of how the seller behaves, you are also reporting them back to us, and we will take additional action, on what our buyers has experienced with them. This will be reflected in the seller's monthly review. A monthly review showing poor selling behaviors can result in disciplinary or corrective actions. colicraffor0 18:49 PM great in the mean time, i lose 20 000 rand of my money to help ebay reporst colicraffor0 18:51 PM agggggggggggg i give up, looks like im not going to get any where, only thing i cant do is to report ebay to our watchdog, warning other south african ebay users to not use ebay, and dont belive what they say colicraffor0 18:51 PM and the money back guarentee is a scam colicraffor0 18:51 PM but dont take it personally im sure u are a really nice person, and only do what you get told to do Kristal Caye 18:52 PM I can certainly understand the difficulty you are having with this policy and your comment has been noted. You have the option to send us your suggestions or point of views about our current policies and procedures. Although we cannot give a personal response at this point, rest assured we will review it in line with our current guidelines and make the appropriate changes if necessary. Kristal Caye 18:52 PM Here is the link: Kristal Caye 18:52 PM http://pages.ebay.co.uk/help/account/suggestions.html colicraffor0 18:52 PM ok kristal, i hope u have a good evening, i wont, but i guess u just doing your job Kristal Caye 18:53 PM I would like to apologise if this is not the outcome you've expected. Thank you for using eBay and I wish you all the best, Colin.
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)