SR
Sivuyisiwe R
Active since Jan 2017
36
Reviews
0
Industries
Reviews
36 reviews1 month ago
Formal Complaint: Unauthorised Order Notification and Cancellation Request
I am writing to formally lodge a complaint regarding the handling of my contract and recent communications from MTN. On 14 February, I received an SMS from MTN indicating that an order had been submitted on my account. I would like to state clearly that I did not place any order or request any upgrade or additional service. For context, I currently have an active contract with MTN Group, which is due to expire on 31 March. The account is presently in arrears; however, I have already made an arrangement to address the outstanding balance. Following the SMS notification, I sent an email to MTN requesting confirmation of the alleged order, while also clearly indicating that: - I do not intend to renew my contract, and - I would like my contract to be cancelled upon its expiry, and - I requested guidance on the necessary steps to facilitate this cancellation. MTN responded once requesting additional information, which I provided promptly towards the end of February. Since then, I have received no feedback or confirmation regarding my cancellation request. Today, 8 March, I received another SMS stating that an order has been placed on my account, despite the fact that I have not authorised or initiated any such order. This situation is extremely concerning. I am formally requesting the following: 1. Immediate clarification regarding the alleged order(s) placed on my account. 2. Written confirmation that no unauthorised order or upgrade has been processed. 3. Formal confirmation that my contract will not be renewed and will be cancelled in accordance with my request. 4. Clear instructions on any remaining steps required from my side to finalise the cancellation process. Should this matter not be resolved urgently, I will have no option but to escalate the matter to the relevant consumer protection authorities, including filing a formal complaint with National Consumer Commission and ICASA. Furthermore, I will be requesting records and voice recordings of all communications linked to my account, as I intend to exhaust all available avenues to ensure that my contract is properly cancelled and that no unauthorised transactions are processed on my account. I trust that this matter will receive urgent attention and resolution.
0 replies
6 months ago
Extremely Poor Service from Jet Downtown Bloemfontein Cashiers
Title: Extremely Poor Service from Jet Downtown Bloemfontein Cashiers I visited Jet in downtown Bloemfontein and was deeply disappointed by the level of service I received from most of the cashiers. I stood in line for over five minutes without being acknowledged or assisted, even though the store was not busy at the time. Several cashiers were present but deliberately avoided eye contact and made no effort to invite me to their tills or communicate whether they were available. They appeared to be pretending to be busy instead of attending to customers. This lack of professionalism and basic customer courtesy is unacceptable for a retail store of Jet’s standard. The only person who eventually assisted me was a lady who had been helping another customer before I arrived. She was efficient, courteous, and professional, and I truly wish I had taken her name — she was the only positive part of my experience. I even took a photo of the staff standing idle and ignoring me, as evidence of the poor service. When I asked the cashier who helped me whether the other tills were closed, she seemed unsure, which raised further concerns about staff accountability and supervision. I identified myself as being from Secret Shoppers, and I hope this feedback is taken seriously. Jet needs to address staff attitude, customer service training, and in-store management, as the experience was frustrating, unprofessional, and far below acceptable standards.
53 replies
11 months ago
Unauthorized opening of account
I am writing to raise a serious concern regarding an unresolved issue with African Bank. Over a week and a half ago, I visited one of your branches to apply for a loan, which was subsequently declined. Since then, I have been receiving multiple SMS notifications instructing me to collect a card—despite never opening a bank account with African Bank. To be clear, I did not open an account, nor do I wish to hold any kind of account—debit, virtual or otherwise—with African Bank. This situation is highly concerning, as it suggests that an account may have been opened *****ulently in my name. I immediately emailed your customer service team to report this issue, yet I have received no response, and no action has been taken to rectify the matter. This lack of accountability is both unacceptable and deeply disappointing. I am requesting urgent confirmation that this account—if it exists—is closed immediately and that all associated records are removed. Should this matter not be resolved promptly, I will be escalating the issue further. I expect written confirmation of the resolution within five working days. This experience has been utterly frustrating and reflects extremely poorly on your internal processes.
212 replies
11 months ago
Extremely Disappointed – Still No Delivery After 6+ Weeks Order Number: #200191214
Title: Extremely Disappointed – Still No Delivery After 6+ Weeks Order Number: #200191214 I purchased a bookcase (DELTA) from Declifone over a month ago and still haven’t received it. Three weeks after placing the order, I had to follow up myself to find out what was going on—only then was I told that the item had been damaged in transit and would be sent again. We are now going into the 6th (possibly 7th) week since the purchase, and I still have no bookcase and no clear communication. Most recently, I was told the item had been delivered, but that is not true—it has not been delivered. I am extremely disappointed. I’ve never experienced such poor service from Declifone before. What’s worse is the lack of proactive communication. I had to chase them for answers, and even now I’m left in the dark. All I want is either my bookcase or a refund. That’s it.Please resolve this urgently
0 replies
13 months ago
Complaint Against Momentum Pension Fund – Unresolved Claim & Poor Service
I am deeply disappointed in the way my late husband's pension fund claim has been handled by Momentum. My husband passed away on November 1, 2023, and sixteen months later, the claim remains unresolved. Despite my continuous efforts to follow up, I receive inconsistent information from different consultants, and the process has been mismanaged from the start. On multiple occasions, I have been given approval dates for payment, only for them to change without explanation. I have lost complete trust in Momentum’s handling of this matter due to the lack of transparency, professionalism, and accountability. I have requested email communication, yet my emails go unanswered, and promised call-backs never happen. When I do get through, I am met with conflicting responses from different representatives. There are two individuals who have handled my case: Mandisa Hempe, who has been the only helpful and professional person in this whole process Denzel (surname unknown), whose communication has been inefficient and unhelpful and very INCONSISTENT . I don't even have a reference number from the pension department!!! Momentum’s disregard for my concerns, failure to communicate properly, and inability to process this claim in a timely and professional manner are unacceptable. I have now sought legal action and have escalated this matter to the Pension Funds Adjudicator. Furthermore, I am extremely disappointed that the University of the Free State (UFS) continues to use Momentum as a service provider. Given this experience, I strongly believe that an institution of UFS’s caliber should consider partnering with a more reliable pension fund administrator. I am still awaiting the call recordings I have requested, yet the pension department has not responded to my emails. The level of service I have received is simply unacceptable. I hope my legal proceedings bring justice to this matter, and I urge others to be cautious when dealing with Momentum.
53 replies
17 months ago
Worst Service with no outcome or conclusion
My husband passed away little over a year ago but momentum claims they have no documents for him or even a death notice but I was contacted by a Zamile June 2024 who claimed he worked for them and asked for relevant documents which I sent via WhatsApp but when I called last week they are no documents and I was asked to resend them which I did and now my issue is I don't get any confirmation they recieved the documents or any communication from momentum even though I call everyday Noone seems to know what is going on. I am constantly put on hold or transfered .
497 replies
18 months ago
Worst service ever !!!!!
Below par service i regret ever investing my money with this horrible establishment. It takes so long to get my money and also poor communication from their side. I can't wait to cancel all the products I have with them I hope it doesn't take 10 years to cancel
53 replies
18 months ago
Worst service
Worst service from Lydia from McDonald's in Westdene bloemfontein gosh such a rudr person worst experience I'm disappointed and disgusted in her attitude. I ordered spicy gold over and she was the worst rhaaaa sows makes sick
0 replies
20 months ago
Worst rental agency !!
ellenberger and kahtsI stayed in a property under them for about 7 months, paid my deposit as per stipulated and rent timely. Also when I had a problem with a light that broke I'm December they never came to fix it after numerous communication with them , it's Been over six weeks weeks since I have left and they haven't given me my deposit back. The contract stipulated that I will recieve it after paying my last utility bill which I paid on 15 July. I moved out 30 June. When I sent then an email they said they pay the deposit 6 weeks after a person moved out. I wouldn't advise ANYONE TO TAKE UP A LEASE WITH THEM. I'm ready to take legal action against them at this point
0 replies
27 months ago
Horrible Service DONT OPEN ACCOUNT WITH THEM
I would like to lay a complaint against Hifi Corp finance department. I made payment on the 8th of January even sent proof of psyment to them and recieved an sms after sometime saying my issue was resolved but today I get a statement that does not show the amount I paid and my account is still open when I asked for it to be closed. I had to call numerous times before getting an sms I kept being given different numbers to call and I never got through the finance department
0 replies
Review Distribution
5 Star
4 (11.11111111111111%)
4 Star
2 (5.555555555555555%)
3 Star
1 (2.7777777777777777%)
2 Star
0 (0%)
1 Star
29 (80.55555555555556%)