Active since Jun 2017
So! Excitedly I saw 'Bento Box' on the menu and what better meal for a growing team then the variety of a Bento box! Not to mention the image reflected my thoughts. So I ordered that only to receive a tray of duck and because he wanted noodles. A container with noodles with one bakchoi. The biggest let down after excitedly telling him I got him a duck bento to top it all of it was excessively chewy so bad choice.
As the owners of Makro they should monitor and take care of their business activities. I bought from Makro on the 10/12/2025. They have not been able to refund or give me a proper answer for three weeks now. I have requested my records as well as recording for me to take this matter up and still have had no response. My order was not taken up after the payment had been taken out of my account , there is little to No communication unless I contact them. What kind of business are you running , what are you doing with my money that it can not just be reversed in the time lines you have as a company.
MINUS 100 - don't even have the words....I made an order online. Thinking, lovely nice and easy and eft from my account option! No!!! Not with Makro they take the money then don't even place the order. I had to check only to be told two weeks ago I'm being refunded and to watch my account. Thanks to myself I called everyday only to be told they need proof of payment my ID and proof of account. Which I sent, the very next day they asked for it again...a few days later I call to be told the documents haven't been uploaded that not all it was never escalated because they needy order number. Which the app didn't give me because they did not place the order !!!? Then there next day one appears so I screen shot the ON for them and send it in the am, in the late pm I get a message to say they need the ON typed put or they can not help me HAHAHAHA I AM SO ANGRY! So, I type it out. Then call two days later to be asked for my documents AGAIN aaaand the order number!!! I forgot to say they hung up about five times I spent 3 hours on hold before the unhelpful agents whose fav line are " we understand you're upset" like trained robots and the next line is we have escalated it. Have you trained your agents to lie to customers. Because 3 times I've been told it's been escalated and yet today I've been told 20 days later that they only uploaded my documents 2 days ago...16 days in working days take another day for the holiday = 15 ...still one day over the BS service level agreement timeframe promised 7-14days for refund on ****** MONEY. How do you not prioritise refunds where You the agent do not place the order. I've been blamed for everything like "it's a Capitec error" to " eft errors on the app" WHOSE ERROR IS THAT? Your finance department needs to be chastised how do they not know how to investigate and process timeously. Do you process two client refunds a day at this speed or are you taking money on the daily?
Tulsa Spur Morningside.....Your waitress Nkele! She's sensational, on point...we Love her! The food was actually decent and I'm not a spur fan. The deep friend mushrooms! WoW! Is your chef Asian because they were CRISP and fresh at the same time and as much as I love blue cheese a sauce is not for one to dunk personally but it was balanced and really enjoyable. The spicy wings were a miss for me but the mushrooms made up with the Dom Pedro so Whoopdidoo Saw Thank you
After the second go at a restaurant I have no choice but to put finger to pad. First time was just an epic fail with their trio of snails. Which had the chef taken the time to try his items before actually serving up the dish he would have realised his sauces didn't compliment each other at all. It was the worst plate of snails I've ever had. The flavors were actually offensive and harsh, put me off having a meal at all. Second time which was more recently, was like...a few years Later, improvement! No!!! Actually worse but the plating must say has improved! The grilled vege was Al dente to say the very least, the butternut which was cubed small was raw. So was the sweet potato, who adds the two sweets in one grill - they should actually be discontinued! I'd say opt to take that out and rather go old school on your grilled meats than step out of your lane. Unimpressed, yet again. Sad reality because the ambiance could be a winner....oh no, Almost forgot. The staff can take up to 30min to bring the bill or water,may have been a long day tho...Benefit?
After the second go at a restaurant I have no choice but to put finger to pad. First time was just an epic fail with their trio of snails. Which had the chef taken the time to try his items before actually serving up the dish he would have realised his sauces didn't compliment each other at all. It was the worst plate of snails I've every had. The flavors were actually offensive and harsh. Put me off having a meal at all. Second time which was more recently I was like...a few years Later, improvement! No!!! Actually worse but the playing must say has improved! The grilled vege was Al dente to say the least the butternut which was cubed small was raw. So was the sweet potato, who adds the two sweets in one grill - they should actually be discontinued! I'd say opt to take that out and rather go old school on your grilled meats than step out of your lane. I was Unimpressed yet again. Sad reality because the ambiance could be a winner....oh no, Almost forgot. The staff can take up to 30min to bring the bill or water,may have been a long day tho...Benefit.
I bought a donut and five mini cakes last night, I was craving being 6months so I ate it in store and told the woman it tasted strange compared to the one I I had at another store. Little did I know I'd be throwing up and have diarrhoea at 02h48am the very same day, thinking whether or not I should go to emergency room or wait for my doctor to check if my baby is okay. This is beyond me, my experience in the store the last time I visited was Terrible and now this 😔 at this point their scoring is not on any score board.
It's actually a Zero rating this franchise must be closed and replaced. It's a health hazard and seemingly not worth the hard earned monies payed. This is an issue for a court or high power the owners and franchisees should be held accountable ! There was stuff in my food it tasted bad.
For service and customer satisfaction I'm fuming. Your packing assistant literally was throwing my 1k plus groceries in my trolly with the oranges below the wood like WTH. I ask her to lift them and remove the Easter eggs and bread she was about to squash and she rolled her eyes. The manager on duty was Shirley and the packing assistant who was more worried about her long nails name was Amanda the worst is derogatory vernacular comments just because I'm fair doesn't make me an idiot 🤬😡 reminds me why I shop in the north
FNB should not even be allowed a rating until they get their services and systems in order. If I believed the onbudsmun would serve any justice they should be serious taken to order. Actually I believe the executives should be arrested and made an example of because this bad service must really come from the top and the systems can't just be faulty....were are the technicians where are the staff. I literally put them on a year trial and watched them continuously charge for Nothing.
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