TZ
Thulisile Z
Active since Jun 2017
26
Reviews
0
Industries
Reviews
26 reviews8 months ago
KFC the Ridge Shallcross
KFC Shall Cross On Sunday, I called KFC Shallcross at the Ridge to place an order that I intended to pick up. I spoke to Nokwanda. I arrived 30 minutes later to collect my order, and when I got there, I provided my name and stated that I was there to pick it up. A lady informed me that I needed to place my order using the online machines. I explained that I had already called to place my order. She went to the back to speak with Nokwanda, as I had mentioned my conversation with her regarding the order. When she returned, she said I needed to tell the cashier my order again, which made me think that my order hadn't been placed in the first place. Feeling frustrated, I decided to walk out because I didn’t see the point in calling ahead if I still had to wait and place the order again. The teller suggested that I had taken too long, but that was not the case, I was there within 30 minutes, and they should have known my order if they had actually taken it. They should have informed me that they don’t accept phone orders, and I would have understood. I was sick and had two toddlers waiting in the car, so I opted for a McDonald's drive-thru instead. I will never buy from KFC again due to this poor customer service. I really dislike experiencing bad service. Writing a review on google I received what looked like an automatic reply but I entertained it and responded. No apology pertaining to my complaint. All of a sudden after that response the case has been resolved. How? When I got no apology. Was the staff even made aware of this complaint I doubt it. Or I would have at least gotten an apology.
0 replies
9 months ago
Urgent assistance required
Hi, I am writing to formally request assistance regarding my previous emails to Hollard. I have 2 policies with Hollard and I wanted to change the policy holder for policy number 14272446 to my husband. I'm not changing the ensured. On June 27, 2025, I requested a change of the policy holder from myself to my husband. I did not receive the help I expected. Instead, I received an email stating that you attempted to call me but couldn't reach me. I can confirm that I never received such a call. It's frustrating to hear companies claim they tried to contact you when that is not the case. After not receiving an adequate response, I sent a follow-up email on July 11, 2025, yet I still have not heard back regarding this matter. I am deeply concerned about the lack of support from a funeral policy company that I have been loyal to for years. If assistance is not forthcoming now, I question whether I would receive help if I ever need to file a claim in the future. I expect prompt clarification and support on this issue from Hollard Funeral, as I believe I deserve better service from a company of your stature. Thank you for your immediate attention to this matter. Thanks, Thulisile Zikhali
106 replies
12 months ago
FNB Loan
I have a had a loan with FNB for 5 years this month was supposed to be the last installment. FNB has always done a debit order for 5 years and because this is the last one I'm having they didn't. I chatted to Tshepang who kept telling me to pay directly into the loan to avoid further arrears. I doubt he was even looking at my account. I could do it but will not since it is still within the month of April they should do a debit order not they want me to transfer the money so they can say that I didn't transfer everything and I'm owing them. why is this suddenly happening when it is the last installment. The normal debit order is R3174.38 which should have closed of my debt but the loan amount on the app is R3552,00. The consultant just upset me really.
58 replies
12 months ago
Parcel not received.
I got a call from the driver saying that he has was outside. I go there there and he says he is in toti I tell him but i leave in town and he said he is sorry he made a mistake but i get shortly i get a notification saying my parcel has been delivered. How when i didn't sign for it. Reading the reviews I might never get that parcel. Shein need to change and use bafallo or something else.
58 replies
21 months ago
Avoid King Price if you're looking for insurance
My matter with the claim for them is still not resolved and because I'm not happy with the way they are handling things. I called Kingprice to put my policy on hold and spoke to Ofenste who said he is going to move it to 2 September and they won't be cover for August. He was going to send me the updated document. I waited and no updated policy schedule was sent to me. I called them again today only to find that he put in the date for 1 August. what is the point of not deducting on the 25 if they are going to deduct on the 1st of August. Again king price is not doing what they were supposed to do. it's so frustrating dealing with them. The request is only being done now after speaking to someone else. I hope it's being done.
58 replies
22 months ago
King Price Insurance worse insurance company
My name is Thulisile Zikhali. ID number 8706070514082. Policy number KP2978930. My car was involved in an accident on the 26th June 2024. I called King Price the next day to log a claim so that they can fix my car. They have been giving me the run around. They sent an accessor on the 28 June 2024 that was the last I heard from them. There have been no communication at all from King Price. I'm the one that is calling and there is no progress when I call I'm being given a run around. Now I'm being given forms to fill out and I don't understand why they sending them to me now. because they were supposed to send them when I logged the claim. If they cannot help me they must pay me back all my money that I have been paying them because they are ****ming people taking they money with no intention to help them. I want my car fixed or they must refund me all the money that I have paid so far. it have been 11 days since the claim was logged and if the car was not in a drivable condition I was not going to have a car. I have heard about this ****ty insurance company and I didn't know that people were telling the truth. these guys are ****mers who are quick to deduct your money but slow or they don't fix your car at all. I want them to fix my car or pay me back my premium that I have paid since taking the insurance.
53 replies
34 months ago
***** unauthorized debt order
I know nothing about this company and yet a debit order from them went through my account for this month on the 25 June 2023. You can't even reverse it because it is locked by them not even my bank was able to assist me in reversing this debit order because it's locked by service provide. I was told to contact them. How do I content a company I know nothing about. Can you please reverse this ASAP I don't work so that people can take my money anyhow.
53 replies
43 months ago
Incompetent Couriers
Order from click on Wednesday. I put the correct address on the parcel and they called me to say that the address is wrong but when the lady read the address to me she read the correct on okay and she said they will deliver on Monday I waited and decided to call them in the afternoon at 15: 40 just to check where is my parcel only to be told that the parcel is in cape Town. Told me it was sent to Durbanville. Very incompetent. The surprise is they didn't call me to investigate I had to call them only then the guy captured my address.
399 replies
44 months ago
Mr D driver are the worst
Yesterday I ordered ice cream from milky lane. When the driver came he missed call me and I called him. He said that there he is our side and there so I asked him if he can park outside I'm and come up. He said there is no parking so I said he must go around and I will come down. Mind you I have a month old baby and a 2 year old that I was going to leave. He became rude and shouted at me telling me that he is not on a bike he is driving and there is car hooting behind him, how I'm I supposed to get there In a flash. He just phone now and he wants me to be there now. He was so rude. I then called the call centre and spoke to Ethan who told me that I should go outside and collect the food he will not cancel my order the driver is outside. I told him the driver was so rude shouting at me even though I said he must wait I'm coming so I want to cancel he said I must just go outside and collect the food the driver is there or if u cancel I there will take the food and only give me only 50% of my money back.The Mr D delivery driver are so rude they don't know how to treat customers. Normally get better treatment at the call centre but yesterday it was all bad.
0 replies
47 months ago
Standard So unprofessional
So I called standard bank today because there is money that was refunded by my warranty to my vehicle finance account which was i had requested that it reduces my monthly installment. This was done in April and the amount reduced in April now in May it went back to the old installment. I was on the call first for 7 minutes before it cut off. then i called again after holding for about 20 minutes i finally got through. Told the consultant what my query was and she put me on hold for about 20 minutes to "process my request" then the call was dropped again. She did not call me back after that knowing how long i was on hold for. wasted my time and money. My number is 0739088404 just incase someone want to call me back from there. I've called so many time just to request about the warranty refund now i must follow up with them again.
134 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
3 (11.538461538461538%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
21 (80.76923076923077%)