Active since Jul 2017
When you buy using Dash, you need to pay for your product immediately. Sweet, right? But if you want something specific and they have no stock, your money takes days to be returned. This policy is not clear on the app anywhere. The first time I called the helpline, they said it may take a couple of hours. 24 hours later I called, and the agent told me 5 to 14 days. Not acceptable, I asked to be escalated to someone who handles refunds. The matter has been escalated, and now it will take 3 to 5 days for resolution. This is unacceptable. Completely unacceptable. I understand that products are unavailable but at least give me a store credit or something. If Woolworths wants to compete with Checkers, at least have similar protocols in place, but they don't and the fact that delayed reimbur*****t is not announced clearly on the app is something which should not be tolerated by a higher end grocery store The only reason for the second star is because I still love their product, it's the protocols I have a serious issue with
After dealing with MIBCO for decades, my employer started getting letters of demands for arrears payments. On 28 February 2025, this was sent to them (NOTE HOW AWESOMELY THEY ARE ABUSING THEIR RELATIONSHIP WITH THE CREDIT BUREAU, EXPERIAN) "Your email dated 14th February 2025 with Final Letter of Demand and Employer Statement dated 13th February 2025 attached to said email bear reference. . . It is evident that there is a reconciliation discrepancy between the statement and payment records; however, it is also apparent that the employer should presently hold a credit status with the council in the amount of R*** . . . It is, therefore, a significant concern and a source of considerable embarrassment for the employer to receive not only a final demand but also a notification from a private credit bureau indicating that the employer's alleged default status will lead to a negative entry on the bureau's records. I welcome any corrections if I am mistaken, but the correspondence from Experian serves as an official notification that “. . . should the above indebtedness not be settled, the default status will be provided to the credit bureau. This will then be indicated against your credit record. . .” The final demand (FROM MIBCO) stipulates that payment must be made within 21 (twenty-one) days of receiving this notice, i.e. received on 14 February 2025. Should the outstanding amounts remain unpaid, a credit listing will occur 30 (thirty) days following the issuance of the final demand. Experian issued their notice on 27 February 2025, a mere 13 (thirteen) days following the receipt of the final demand. Additionally, Experian has assigned their own reference number, 18049 (MIBCO/Experian reference number 02748828), suggesting that the council acted prematurely regarding their letter of demand and failed to observe the necessary 30(thirty)-day waiting period before designating the employer as a defaulting creditor. The disingenuous language used by Experian, suggesting that the council will supposedly furnish the defaulting status to Experian for inclusion, represents a troubling misuse of authority on the part of both Experian and MIBCO as it is quite apparent from the very fact that Experian felt authorized or mandated to issue the notice, that this information has already been provided to Experian by the council The actions of MIBCO in employing the National Credit Act via Experian without justifiable reason represent a significant misuse of authority. This approach appears to violate the provisions of the National Credit Act due to its premature execution. It raises concerns as to why MIBCO would target an employer with a valid grievance by engaging in unfounded actions and misusing the powers conferred by the National Credit Act. . . . Failure to deliver a precise reconciliation will regrettably necessitate the employer to report this misconduct by both MIBCO and Experian to the National Credit Regulator. Additionally, please ensure that the credits as originally reported by the employer which has not yet been rectified, is incorporated into the appropriate reconciliation statements. This communication serves as an official notification that the employer retains its legal rights against MIBCO and Experian, including the right to seek costs if deemed necessary, as the employer will no longer accept the incompetence and ************ tactics employed by the council." Except for an automatically allocated reference number from EXPERIAN, nothing has been resolved. . . . The lack of response from Experian would be amusing if it were not so grave. MIBCO, we are finished with this back-and-forth. It has come to our attention that MIBCO has engaged in questionable practices by charging interest on amounts due in the future. Since when is this considered fair financial conduct? Experian, please be aware that this correspondence is also directed to you. We are currently assessing the damages and reputational harm incurred in order to initiate formal proceedings against you. Both parties should note that I am including the Registrar of Labour in this communication, as we are requesting a formal investigation into the actions of MIBCO and Experian. To the Financial Services Regulator included in this email, please be informed that we have made efforts to resolve this matter with Experian internally; however, aside from receiving an automated email with a reference number, no resolution has been provided. . . . Along with this document, I am including my official notice dated 28 February 2025, which serves as the initial step in our formal complaint to the Registrar of Labour and the Financial Services Regulator. . . MIBCO and Experian are abusing the powers granted to them by law, let's hope their oversight committees (Department of Labour and Department of Treasury and Finance) resolve this.
After dealing with MIBCO for decades, my employer started getting letters of demands for arrears payments. On 28 February 2025, this was sent to them (NOTE HOW AWESOMELY THEY ARE ABUSING THEIR RELATIONSHIP WITH THE CREDIT BUREAU, EXPERIAN) "Your email dated 14th February 2025 with Final Letter of Demand and Employer Statement dated 13th February 2025 attached to said email bear reference. It is safe to say that we were rather taken aback by the receipt of the correspondence, to put it mildly. As per your letter of demand, please find the following breakdown of MIBCO Forecasts and payments for the period November 2024 to January 2025 - "***INFORMATION REDACTED***" It is evident that there is a reconciliation discrepancy between the statement and payment records; however, it is also apparent that the employer should presently hold a credit status with the council in the amount of R*** It is important to highlight that the interest amount of R*** has been omitted from our reconciliation, as including an interest penalty on a clearly miscalculated due amount would be unreasonable. The employer has been functioning under the oversight of the council's regulatory authority for a duration of several decades. The standard disclaimer included in the council's emails states that bank details will remain unchanged. The employer has not modified any processes or payment platforms recently, which indicates that we have consistently utilized the designated reference number for deposit purposes, with automated proof of payments configured to be sent in accordance with the council's specifications. It is, therefore, a significant concern and a source of considerable embarrassment for the employer to receive not only a final demand but also a notification from a private credit bureau indicating that the employer's alleged default status will lead to a negative entry on the bureau's records. I welcome any corrections if I am mistaken, but the correspondence from Experian serves as an official notification that “. . . should the above indebtedness not be settled, the default status will be provided to the credit bureau. This will then be indicated against your credit record. . .” The final demand stipulates that payment must be made within 21 (twenty-one) days of receiving this notice, i.e. received on 14 February 2025. Should the outstanding amounts remain unpaid, a credit listing will occur 30 (thirty) days following the issuance of the final demand. Experian issued their notice on 27 February 2025, a mere 13 (thirteen) days following the receipt of the final demand. Additionally, Experian has assigned their own reference number, 18049 (MIBCO/Experian reference number 02748828), suggesting that the council acted prematurely regarding their letter of demand and failed to observe the necessary 30(thirty)-day waiting period before designating the employer as a defaulting creditor. The disingenuous language used by Experian, suggesting that the council will supposedly furnish the defaulting status to Experian for inclusion, represents a troubling misuse of authority on the part of both Experian and MIBCO as it is quite apparent from the very fact that Experian felt authorized or mandated to issue the notice, that this information has already been provided to Experian by the council The employer finds it concerning that the alleged default status of MIBCO levies arises so soon after our visit to MIBCO's head offices, where we addressed the shortcomings of MIBCO agents in fulfilling their responsibilities and the request for reimbur*****t for over 12 (twelve) months due to MIBCO's own defaults. As you are aware, MIBCO's online platforms were unavailable for a significant duration from mid- to late 2023, preventing the employer from completing necessary documents online. Consequently, we had to depend on the Klerksdorp agents for assistance; however, they did not fulfill this obligation despite multiple written requests. This situation ultimately necessitated our in-person visit to the MIBCO head office on 09 December 2024. The Klerksdorp agents have significantly reduced their regular monthly visits to the workplace since the employer began to emphasize the issue of reimbur*****t. This decline in frequency has led to an inability to fulfill their responsibilities. It is reasonable to question the timing of this change, particularly as it coincided with the employer's insistence on addressing his own grievances, only to subsequently find oneself facing an alleged default claim. What is the underlying situation? We are left to ponder. Yet, this complaint remains unresolved as of the date of this correspondence; however, MIBCO finds it suitable to issue legal notices to the employer. This action is particularly concerning given that there remain flaws within the MIBCO system, especially considering that the employer has not altered any of its practices and procedures regarding its obligations to MIBCO. The actions of MIBCO in employing the National Credit Act via Experian without justifiable reason represent a significant misuse of authority. This approach appears to violate the provisions of the National Credit Act due to its premature execution. It raises concerns as to why MIBCO would target an employer with a valid grievance by engaging in unfounded actions and misusing the powers conferred by the National Credit Act. We recommend that MIBCO urgently review its email address and bank accounts concerning the payments made by the employer. Furthermore, MIBCO should provide a written report to the employer explaining the reasons for the incorrect allocation of the payments received. Given that the letter of demand from MIBCO allowed the employer 21 (twenty-one) days to rectify the alleged default, it is reasonable and fair to request that MIBCO submit its written response within the same period, specifically by no later than 07 March 2025. The written report is necessary to verify that the interest requested in the final demand to the employer is not applicable. Failure to deliver a precise reconciliation will regrettably necessitate the employer to report this misconduct by both MIBCO and Experian to the National Credit Regulator. Additionally, please ensure that the credits as originally reported by the employer which has not yet been rectified, is incorporated into the appropriate reconciliation statements. This communication serves as an official notification that the employer retains its legal rights against MIBCO and Experian, including the right to seek costs if deemed necessary, as the employer will no longer accept the incompetence and ************ tactics employed by the council." Except for an automatically allocated reference number from EXPERIAN, yesterday, we received a lovely final demand for payment within 03 (three) days. Again, this is our response:- "The employer acknowledges receipt of your emails dated 24 March 2025 and 26 March 2025, along with their attachments. Regrettably, it seems that the designated MIBCO agent(s) lack the necessary basic understanding to process payments made by the employer in accordance with MIBCO's established procedures and practices. Amongst others, the payments made on 09 December 2024, 10 January 2025, and 07 March 2025 have not been assigned to the relevant reconciliations. It raises the question of how challenging it can be to review a bank statement and allocate payments to the reference numbers predetermined by MIBCO. The employer's inquiry remains unaddressed, and the continued threat of pursuing legal judgment against a compliant company is perplexing. The failure of the MIBCO agents to fulfill their responsibilities not only endangers the employer's financial stability but also reflects a troubling disregard by MIBCO and its associate, Experian. This behavior is not only ******** but may also constitute a ******** offense of crimen iniuria, for which we will hold MIBCO, the involved agents, and Experian, along with its directors, accountable. The lack of response from Experian would be amusing if it were not so grave. MIBCO, we are finished with this back-and-forth. It has come to our attention that MIBCO has engaged in questionable practices by charging interest on amounts due in the future. Since when is this considered fair financial conduct? Experian, please be aware that this correspondence is also directed to you. We are currently assessing the damages and reputational harm incurred in order to initiate formal proceedings against you. Both parties should note that I am including the Registrar of Labour in this communication, as we are requesting a formal investigation into the actions of MIBCO and Experian. To the Financial Services Regulator included in this email, please be informed that we have made efforts to resolve this matter with Experian internally; however, aside from receiving an automated email with a reference number, no resolution has been provided. Mr. *** (MIBCO agent), it is essential to review your bank statements and appropriately assign payments to the designated reference numbers as directed by MIBCO. After more than a year, the credit owed to the employer remains unresolved due to MIBCO's failure to maintain their systems, which has necessitated manual processing on the employer's part. Regrettably, your representatives in Klerksdorp have yet to take any action to expedite our reimbur*****t. This pattern of ************ and incompetence must cease. Along with this document, I am including my official notice dated 28 February 2025, which serves as the initial step in our formal complaint to the Registrar of Labour and the Financial Services Regulator. We have provided ample opportunity to address this matter. Should you proceed to obtain a judgment against the company without addressing our concerns and incorporating all relevant information into a comprehensive reconciliation, we will consider pursuing defamation of character and/or crimen injuria charges, in addition to our formal complaints." MIBCO and Experian are abusing the powers granted to them by law, let's hope their oversight committees (Department of Labour and Department of Treasury and Finance) resolve this.
Whelp, like most people, I'm looking for affordable health insurance. So I've done complete research, but obviously still had some questions, so I requested a call-back this morning Young Yolanda promptly called me back. Starting out, I asked a couple of questions which threw her off guard: 1. How long experience do you have pitching Flexi Care and Flexi Care Trauma (see, I have specific questions, a long medical history with my partner, and I know what I need to ask might be complex for a junior agent - more on that later). 4 years she says. OK, sounds promising 2. Are calls recorded? See, you're going to answer my questions, you will send me the quote as well as the recording, and only then, if my spouse agrees, will we add bank details to the quote and sign up. I work for a call centre (true) and I won't rely on generic answers because my questions will be specific, so no-one will turn around and deny claims. Oh no, you can complete the application online, you just go onto the Discovery website. Not what I asked. I want you to pitch a specific product because I have specific questions. I need a pitch on Flexicare Plus with Trauma/Emergency Max with R 400 000 cover 3. I see the Flexicare service providers for GP's, dentists and optometry, but not the hospitals. Oh no, you go to any Netcare. But where do I find the list of approved hospitals, because the website list of hospitals relates to only medical aid hospitals. Hear this . . . 4. No, you can go to ANY (no longer Netcare) private hospital and just take the brochure with you, you will be covered. Uhm. No, that's why I wanted the call-back and the recording. I don't care about brochures or pamphlets, that's marketing media and I've read way too many times on Hello Peter that the brochure means jack squat. Did i mention I'm in HR for the Call Center I work for? So I know when I'm being bull****ped. I want a list of approved hospitals for Flexicare just like you have a list of GP's, dentists and optometrists 5. Silence is way long on Yolanda's side. Then I added that I want to know on Trauma Max for R 400 000, that my better half will be covered for casualty and admission and that she won't just be stabilized and sent off to a state facility. 6. Oh no, says the lovely Yolanda, that's how it works, they only stabilise at any private hospital and then transfer to a state facility. Clearly the gentle lady is caught off guard being, even after 4 years, this woman's questions are more in depth than most schmuck's out there. 6. No Yolanda, I've done my research, and that's why I'm asking about Trauma Max, because that says emergency and your lovely site which you keep referring me to, also speaks about stabilising, admission, in-hospital (obviously with the caveat if the limit). So does your brochure, so before I get to the condition, I wanted to ensure that we do have cover for in-hospital treatment. 7. The silence is long. So long, in fact, that I went: Yolanda? Are you still there? Yes ma'am, I am, but I will have to find out for you about this, because we only do stabilization. I will call you back 8. OK, Yolanda, but I'm not done. (Clearly the young lady is not up to the task, so if she's going to have to ask, I might as well add to her questions to stop this back and forth). When you speak to your supervisor, I want to know explicitly if Trauma Max covers absent seizures, ICD Code G40.09. Silence. Yolanda? I need this information specifically, because it's not a general condition. Yes ma'am, I'll ask and call you back Now I wait . . . . And wait . . . And wait. See, I chose Trauma/Emergency Max because it covers fits and seizures. G40 is a clinically recognised seizure, diagnosed and everything, but I'm covering my bases In the mean time, I wait . . . And wait . . . And wait. I've even tried another call-back which did not happen so, yeah. I'm starting to agree with the reviews on here. I think I'll try my luck elsewhere
I have app**** for 2 contracts on 10 September 2024. I was approved for both contracts on 14 September 2024. 1 Device was delivered whilst the second contract's device was out of stock. I have waited 10 days and followed up where I was informed that the Vivo Y17S was back in stock and it will be shipped that same week. I followed up on that Friday, and I was told that the contract was approved, but the device was still out of stock. I HAD TO ADVISE CELL C THAT THE PRODUCT WAS BACK INSTOCK AS I SPOKE TO THE DELIVERY DEPARTMENT. It was followed up by various calls. On 9 October, deliveries told me that, because the device was out of stock, they have to recapture the order. I was shocked as I have been approved for the contract. I was advised by deliveries that, no, I don't have to reapply for the contract, sales just have to recapture the device. When I called back sales (as I often get cut off during transfers), the male consultant tried to tell me that he has to recapture the application. When I told him no, that's not how it works, I was approved for the contract, it's only the product which needs to be recaptured, he changed his tune. It appears that the colour of the device ground the process to a halt. I told the consultant that the device colour was never discussed, nor was it an issue (I thought they recorded all calls). The consultant was very unhappy and said he will investigate and revert to me on the same date. Now it is 15 October. I called, and, this being at least the seventh call about this contract, I refused to speak to a consultant or a supervisor, I wanted to speak to a manager. I was placed on hold for 30 minutes until the call cut out. I called back and advised the consultant that I was not to be placed on hold and to call the team lead (note that this is a call center setting, so it is not remote work). I was placed on hold, I hung up and called back. I refused to (again) give my ID number, requested to not be placed on hold and to have the team leader called over. I was placed on hold. I again hung up as an 087 number called me on my Cell C contract number which is only disclosed to 4 people, including Cell C. I was unable to answer timeously. I used Truecaller to identify the 087 number and it is a Cell C official number which I tried to call back, but it rings once and then dies. I was then transferred to the team lead who "was awaiting my call", but I was on hold until I received an automated message that the service was unavailable and to please call again later ????????? I even tried to ask for a transfer to the Personal Assistant of Darius Badenhorst and they did not even know who he was. I asked for a direct number to the PA's of either Darius Badenhorst or Jorge Mendes but they don't know their numbers. NOTE that I am not asking their personal numbers, but I am even granting them the professional courtesy to ask for their frontline's contact details. I even told the last consultant, who told me that he team lead is struggling to boot up their computer, that I am already on this site and if I get no joy, I will post my experience and, yes, I did say that if they don't do their work, I will go to Cell C head office and camp out in the front offices of Mendes and Badenhorst. What type of non-service is this? Oh boy, and I hope that they really record their calls like my office does, because no-one will say that I was rude, raised my voice or swore at anyone, but Cell C's service levels are non-existent (you'd expect a company teetering on the edge of liquidation to try and retain new clients) and their training clearly lacks basic information to the poor consultants. Right now, I have been on hold for an additional 15 minutes after the team lead was able to restart their computer, so I'm not being professional anymore. They have no desire to resolve a legitimate query and management's lack of leadership by example is abhorrent
It's been 5 months and until now, I could neither talk nor post about this, so this will be short, but it's really important. 19 February 2024 I stormed in with my Mitzi in my arms. Dr. Christian was at the reception desk, took 1 look at my face, grabbed her and said, whilst we were running,what happened? The outcome is unbearable, but I've always trusted Craig View with my animals and I spent enough time there and interacted with other clients to observe their operations and demeanor. On that fateful day, my dog was stabilized in Hennops River and I drove all the way to Atlasville. I drive past 17 other facilities to take my pets there in general. Think about yourself, do you want a GP to take care of your specialist condition because of cost concerns or are you willing to pay someone who specilises in your condition? 'Nuff said
I have been involved with Woodrock as a volunteer (in a strange category) since February 2020. My involvement with them has lead me to become involved in other animal NPO's as well, and I have been let down by some of them. But my heart lies with Woodrock, what they do, what they stand for, and what happens with their animals. My loyalty is not with any person at Woodrock, nor is it with Woodrock itself. My loyalty is with the animals of Woodrock. Those who know me, know I am quite vocal about this fact. The reality is, until I became involved with Woodrock, I did not grasp the scope of an animal shelter's obligations or what is required to make it run successfully. Woodrock is not a socal media feel-good video, showing a starving puppy with a waggy, happily rehomed animal at the end. It's ugly what they have to do, and deal with, on a daily basis, because of humans. We, as the public, don't see the tears shed by old people who dedicate their lives to helping an animal, and then it's too late. We don't understand that scared animals bite, we don't understand that people sometimes have no financial support to give, so Woodrock happily takes whatever is given, to convert to funds to care for their animals and the communities where they do outreach work, we cannot wrap our heads around the fact that some animals are so damaged, or so unwanted, that they spend 8, 9, 10 years at Woodrock, because there, they are safe, fed, cared for emotionally, loved, not just physically. I don't care for humans, and Stella's youth education is not about taking a cute puppy to a school, it's about ensuring that the community is cared for, so that they will take animal education to heart. Politics! Lawd! If people can spend as much time on animal welfare that they spend on criticism, our nation's animals will be better off. Woodrock is one of the few NPO's who actually take hands with other NPO's . . . To improve an animal's life. I've seen it happen again, and again, and again. I got caught in animal welfare ****s, have I ever! One thing I'll say, Woodrock never **** about their animals, their programs or how their contributions are used. Opinions, maybe. But what I have read, applies to the reviewer as well, doesn't it? People differ, we do not have to get along to do what is best for the animal, and personal opinion has no place in a good cause end goal, because it is not the human who suffers, its the animal
I have to say, I cannot complain about Teljoy's service. When I app**** for the Washer/Dryer combo in May 2022, the agent asked me whether I was sure that it was the product I wanted as people complained that it takes very long to complete a cycle. Being fami**** with the combo, I advised her that I am aware of these issues, but that I actually also read the bleeding manual and I understand the difference between the wash/dry cycle and washing only. I'm very happy with the product. Yes, due to health issues, I fell in arrears in February 2023, but, notwithstanding the rote "repossession" email, when I communicated with Teljoy, they were very understanding and willing to make an arrangement with me to get back on my feet. I am now in credit on my payments and, thanks to Eishkom, I have app**** for one of the portable power banks (keeping fingers crossed) I only have 2 issues but it is so minor, that I only saw fit to take 1 star off: That is the problem of scheduling calls so that I am not at work when the call comes in and the other issue is the financial software which does not reflect my credit on my invoice. Every time I need to know how much credit I have, I have to send an email, but again, their response time for a non-critical issue is not so bad that it deserves a negative review. We have just passed Black Friday plus Christmas is coming up. I'm hoping that they supplement their Call Center staff to handle the influx of orders so that I do not have to wait weeks for a response on this second application of mine. Yes, overall, over 36 months, things are expensive, but in a crisis, Teljoy has such a decades long reputation, and I have tried other rent-to-own companies, that I found Teljoy to be the most reputable and accommodating
My salary date has changed in October 2021. It moved from the 25th of each month, to the 5th of the next month. Call it poor planning, call it life happens with pets and health concerns causing unexpected expenses, but I was often unable to meet the debit order date of the first of each month. I had to upgrade my package repeatedly to meet my needs on increased remote work. And no, I did not just let it lie. I have called, emailed, WhatsApped and had call-backs up the wazoo. I tried to arrange another debit order date. Nope. I asked for EFT payments. Nope. I tried to pay in advance on the app, Nope. You can only top-up on the app. The single payment method and the inflexibility of Afrihost was frustrating beyond belief, but, face it, their Fixed LTE is reliable and affordable, even on uncapped. So I just faced the frustration every second or third month. I had an agent closing my chat abruptly because I realized she was distracted with something, not answering my questions, and asking 3 times to be transferred to a team leader. See, I do HR for a call center myself, so I know the structure and call center agents tend to resent it when you call them out on their BS Any way, After more than a year, I spoke to Sello B on WhatsApp about unsuspending my services after payment. FINALLY, after all this time, Sello B told me I can pay in advance using EFT and provided me with the banking details. I don't k ow if Afrihost changed their practices about the payment methods or if Sello B was just the first one to actually assist, to hear me, and to facilitate my repeated requests Either way, I am quick to complain on a public forum, but I pride myself in giving credit where it is due on a public forum. Afrihost, Sello B is a good agent and I hope to be able to speak to him next time I have an issue
After numerous frustrations and me having to Karen it out before OnePlan resolved my issues (4 visits, issues 3 times, huge issues), I knew I had to find another pet medical aid. I got called by several, but I had 2 critical deal breakers before changing. Mazibulo Myo was not only able to meet my demands, but he actually listened to my concerns and was able to answer each and every single question. And believe me, I ask small print questions. Mazibulo not only knows his product, it's clear that he believes in his product. He actually answered my questions without trying to give me generic answers. He does not stick to rote responses. He takes the time to find a solution if i ask an unusual question. I had a request which I know is outside his normal scope of operations. Instead of putting me on hold for a quick, possibly incomplete query and response, we agreed to a callback next day at specific time Not only did he call back and was able to grant my request, he was excited about being able to assist I truly hope that the rest of the DotSure team is as transparent client focused as he is Sorry for the delay in posting this, but I truly am so satisfied that he deserves this review Dotsure, please don't disappoint like OnePlan, you have an amazing agent in Mazibulo and it would be a shame if the rest of the team does not meet his standards
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.