TA
Tea A
Active since Jul 2017
13
Reviews
0
Industries
Reviews
13 reviews37 months ago
They are not that bad
The problem was solved and the item eventually arrived after 10 days. Customer service was patient and understanding of my frustrations. I kind of understand the problem that some people are experiencing with Firstshop regarding slow delivery. I guess Firstshop makes use of a third-party delivery company that probably tries and combine orders to keep running cost low. This unfortunately is not great for business; this could be because some destinations are really far and this is the only way this makes sense. I do recommend Firstshop changes their delivery company if they want to improve the user's experience.
53 replies
37 months ago
Avoid this dishonest company at all cost.
Worst experience ever. 10 days no product and no communications and no refund. Skelm besigheid. All these so call 5 star reviews are from accounts that has recently been created. I suspect fake reviews. Avoid this place at all cost! Next time I will stick with takealot.
53 replies
41 months ago
Avoid at all cost, the worst service, I had better service in Iran. Also possible connection with Guptas hence the free New Age Newspaper available there.
Interior looks nice. BUT Cold oil soggy chips and food. No replies to e-mails 1 HOUR WAIT FOR BREAKFAST other people got food before we could order, yet we were there before them. I saw three people walk out of the restaurant and one pretty lady highly upset. There used to be a Mug and Bean there, wake up you have a nice place but one waiter can't run eight tables.
0 replies
80 months ago
PayU Will IgnoreU
Background : Customer service is situated in Europe - calls are redirected to Europe. No number to get hold of sales department. Emails and contact forms send to sales does not get answered. Customer service escalate my email to sales, sales never bothered to return my query. Prices/fees are hidden on their website. And customer service said that PayU is only interested in big businesses. An email to say sorry we are not interested in your business would have been more polite than just an ignore. As a customer you will be better of with payfast.
0 replies
97 months ago
400%- 1000% profit in my opinion is usury.
This was not my first visit to STOLZ ELECTRONICS, and usually, I have no problem with their service or the product range until recently when I bought six capacitors named “RUBYCON" specifications 3300µf 16v 85°C” (I got charged R240 which should have been R51) The technician told the salesman that it is R40. I thought it was R40 for all six since these caps usually don’t cost more than R5 each. At the counter, the salesman told me it is R40 for one. I wasn't happy with the price and asked if they are sure it cost this much. The salesman said that is the price. I didn’t expect STOLZ to overcharge me and gave them the benefit of the doubt; maybe it is because of the brand that these are so expensive I thought. I installed the products the same evening, but I still felt cheated about the price I paid. In early May 2018 I called a company called COMMUNICA I gave them the specifications of the capacitor, and they told me that the price for one capacitor was R3.50 cents. I also called a company called ManTech and gave them the exact specifications and brand name of the capacitor (Rubycon), they told me the price was R8.50 each. After having this information I immediately called STOLZ electronics and informed them that they might have made a mistake with the pricing. I spoke to a woman named Karen who after consulting the technician confirmed that Stolz indeed overcharged me, but she refused to say by how much. She informed me that she had to talk to the financial manager first. Karen avoided in telling me the current price of the capacitor and never came back to me the following day. After two days I went to STOLZ personally, and asked the sales lady if I can speak to the Financial Manager she said I could only talk to Karen, but Karen never came down to see me and just gave a message to the sales lady to pass on to me. Karen said that because I bought the products and accepted it, they could not do anything about it and they will not refund or credit me the difference. I voiced my concerns to the sales lady and she took my number and told me she would call me. 10 May 2018 Karen called me and said that the boss fired her, but later I suspected it was not the truth. She then put me through to the technician (none of them is very friendly), and he just said if I didn’t want it, I shouldn’t have bought it and I can drive my petrol money out to Johannesburg next time if I want it cheaper or do my homework first and find out if it is not cheaper somewhere else. They said the reason the price is so ludicrously high was that they buy from overseas, and I can’t tell them who their supplier should be, here referring to Communica. Rubycon is made in Japan and Communica, and Mantech must buy from abroad, so this is not a valid reason for me to charge me x 5 times more than Mantech and x12 times more than Communica. What doesn’t make sense is that the company acknowledged that they overcharged me and then later backtracked and refused to refund the difference. Based on this experience I feel this company is very dishonest. How can you justify R40 for a product that cost at most R8.50? and R3.50 at other places. It makes you wonder what other products are then overpriced in their store and how many times in the past have I been overcharged by that much.
0 replies
105 months ago
Fast response, query solved
They listened to their customers, I wasn't sure if my suggestion would mean anything to the company, but it worked, the Milo bits are back in the Milo bars.
0 replies
105 months ago
No response from e-mail sent 25 days ago, overpriced and no response following e-mail.
R60 for a milkshake and it was a glass of milk with sprinkles on it OR TAMBO
0 replies
105 months ago
18 Days since first response Issue not resolved!
No response from you since you first replied 18 days ago!! Reference: AI ********** is bogus, customer care can't find it on the system. DO YOU EVEN GIVE A ****?
183 replies
105 months ago
15 days no reply??? You don't care about your customers!! I wish I could give you zero stars
The matter is serious! Human excitement in all your showers at the valley of the waves, no health warning! Water park dangerously maintained and people get injured with your new slide, tubes not aligning with the other tubes. YOU NEED 15 DAYS TO SORT THIS OUT? This matter is clearly not on your list of priorities! ABOUT THE POST BELOW https://www.hellopeter.com/sun-international/reviews/human-feaces-in-all-the-men-s-showers-at-valley-of-the-waves-no-warning-sign-of-health-risk-and-new-ride-is-cause-injuries-1- ********** With your 3 % pay out on your slot machines (inside info) the only attraction for me was the valley of the waves. Meaning only after customers spend R10 000 someone then wins R300. Furious!! TEAAN
0 replies
106 months ago
Great food and ambiance, but evening waiters need more training.
We regularly visit Bakubung, especially on Sundays. The food is good, except the burgers stay away from them or else you will have conversations with your stomach later. The service is fairly good during the day time, and we love watching the animals especially the monkeys that try steal sugar. The waiters have their hands full, and I love that they don't harm them. Two weeks ago we went for an evening buffet at Bakubung, the food was good, loved the cauliflower. However, the waiters are not well trained. Entered the restaurant and the front desk server was not friendly at all. Later the staff keep removing the plates with out asking, sometimes pushing their hands in front of your face to take the plates. Multiple times when I was busy telling a story I got interrupted by a waiter. Please train your staff to time their approach and let them ask before they take a plate or show them look at the position of the knife and fork on the plate before removing it from the table. If that is in order I have no further complaints. Food 9 Ambiance 9 Service 1
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
1 (7.6923076923076925%)
3 Star
1 (7.6923076923076925%)
2 Star
2 (15.384615384615385%)
1 Star
7 (53.84615384615385%)