CN
Choco N
Active since Sep 2017
16
Reviews
0
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Reviews
16 reviews4 months ago
'Worst company to buy from
On the 1st December I called the said company to establish that they had the domestic seamless gutter downpipe in stock which they confirmed. 1. I drove 30km to purchase same and when i got there I as told that no they no not have the domestic version but only carry industrial. I was assured that the Gemsbok Sand B-left shoe will be ordered for me and I proceeded to pay - collection date agreed being 8 December 2025. 2. On the 8th December, I collected the items and when I got home the installer advised that what i had been supp**** was the downpipe B-right. 3. I've made many calls to the company (Magda and once with Peatro) requesting that they correct this. They promise to speak with their directors and call back but not once have I been called. I have even asked that they should consider refunding me so that i can buy the product elsewhere. Magda told me that they do not do refunds. So Im stuck with the wrong product and no prospect of a refund or being supp**** with the right product.
0 replies
9 months ago
Online sale are not for you, STOP
OD434735777027389100 - R6,646.00 Its clear that I don't learn from my very bad experiences from Makro Online and I blame myself from continuing to patronise their business. On the 21st June 2025 I purchased items to the above value and I pay for them via instant EFT. Their system freezes and comes up with an error message that says the transaction was not successful yet the transaction shows as successful on my bank side and i receive a bank notification to this effect. Meanwhile my items are still in the Makro Online cart. I call Makro Online customer service who advise that they have not received payment. I call my bank who confirm that the amount has been deducted. My bank tries to recover the amount to no avail. Only on the 9the July I receive acknowledgement from Makro that they have the amount. Now the struggle is getting my money refunded which they are under not pressure to pay back. It is like a bad dream as this has happened to me twice before in 2025 alone. They only jump and pay you immediately when they receive a Hello Peter review. Is this how Makro conducts business? Where is the integrity? What happens to a client who is out of pocket to the tune of R6,646 in this economy? I am so done with Makro and cant wait to deactivate my account online to remove any temptation to buy from them again. Please pay me so that I can close my account and never have to suffer this awful experience again.
53 replies
10 months ago
Awful completion of an order
Printex uses and unreliable courier company Nuclear Logistic to deliver very time sensitive packages. When they are not delivered> Printex agents helplessly throw their hands in the air and say "we are at the mercy of the courier company" How pitiful considering that my fee included delivery so this is not a favour.
56 replies
11 months ago
Awful service
I placed an online order for a Stingray Solid Double electric underblanket and was supp**** with a single. I was told that their corrective action is not a replacement but a return. This means that I have to wait a maximum of 14 working days for a collection for this item to be credited. Then use my credit to place another order of the same thing with a fat chance of getting the right size. I'm told that the returns department has a backlog which is not a surprise - there is no accurate order fulfilment, which is why they are backlogged, and which is why clients like me have to wait it out in the middle of winter. Makro has a lot to learn from businesses that take online sales seriously, you cannot hide your process failures behind a big brand. Even Temu can run circles around the Makro online store Fix this
58 replies
13 months ago
Awesome Experience
I am a business banking client and had a rather complex problem towards the end of the business day. Ofentse Marumo worked on my problem and escalated it after hours and by 10 am the following day there were tangible results of his great effort. My sincerest and deepest appreciation for your promptness and efficiency Ofentshe, you are flying the Bidvest Bank flag high. This was an unexpected awesome experience! Ndabaningi
53 replies
50 months ago
Awful service
I'm writing this review with a heavy heart, but have explored many options which all felt like pulling blood out of a stone. And as a retired ex employee of Momentum, it really pains me. I bought a small electrical appliance on their Loyalty programme - Multiply. Which malfunctioned within the warranty period. I requested resolution which took a while to bring me to the point where the item was collected for inspection. It has been a month and two weeks and no one had bothered to give me feedback. On calling today I spoke to a call centre agent who I assume is not experienced or well versed with navigating the system because it was all new to her and could not find history. When eventually she did find it she could not provide any further information except to say that she will escalate it. On requesting to speak to her team leader Lesiba I was told that they are busy and they will get beck to me. I have found this to be a standard line that means I am too busy on important things because I have never been called back before. Multiply; I need my credit or replacement. How long does it take to open a small electrical appliance, determine what is wrong and to make up you mind?
53 replies
50 months ago
Awesome service
I was assisted by Samela Phahlane for a house contents claim as a result of a loadshedding power surge. My claim was lodged and finalised in a matter of hours. Thank you Samela and Momentum Insure.
53 replies
53 months ago
Awesome service
What a awesome experience that restore one's faith in customer service. Dorothy Makhele is an asset to Momentum Insure. My claim was resolved within 8hrs and I was called after hours to be advised of the outcome. That is going beyond the call of duty. Thank you Dorothy and Momentum Insure.
53 replies
55 months ago
Very Angry and ready to move to MTN
Very bad service what a ****up Vodacom is. Feels like a government service. Simangele who i was told is senior and handling my account has been such a huge disappointment. After months of trying to fix a billing issue resulting from a migration instigated by Vodacom I am now billed 120% more than I used to pay yet I was assured that this will be fixed and will pay the say as my old price plan. I am angry rather than disappointed. I have been lied to repeatedly every month since July and Im ready to move to MTN
106 replies
55 months ago
Very bad service
what a ****up Vodacom is. Feels like a government service. Simangele who i was told is senior and handling my account has been such a huge disappointment. After months of trying to fix a billing issue resulting from a migration instigated by Vodacom I am now billed 120% more than I used to pay yet I was assured that this will be fixed and will pay the say as my old price plan. I am angry rather than disappointed. I have been lied to repeatedly every month since July and Im ready to move to MTN
0 replies
Review Distribution
5 Star
7 (43.75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (56.25%)