NM
Nomthandazo M
Active since Sep 2017
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Bad presentation of contract
I took out a contract where I was told the first 2 months are free of the 12 months. I now want to cancel now, but the Nadine from Cape Quarter is changing her story saying it's one month and it is separate of the 12 months, so If I want to cancel I have to pay penalty fees for the 12 months. I don't mind paying a penalty fee, but I feel now the whole contract was misrepresented. She didn't even give me a cancellation form to fill out. She just says she waiting on her manager and she will call me, but no call.
0 replies
15 months ago
Great service by Lindi in Brackenfell
After a frustrating experience, I went back to the Brackenfell storeagain yesterday and I was assisted by Lindi. She stayed even when the store had closed to make sure I have all my stationery. I'm very happy with her service.
0 replies
15 months ago
Worst service
I ordered stationery online beginning of December. Till today I have not received the stationery and there is no communication. I have gone to the Brackenfell store multiple time over the last month, the only thing they tell me is that they are busy with the online orders. Schools are opening on Wednesday.
53 replies
19 months ago
outstanding service from Palesa Mo***eng
I was assisted by Palesa Mo***eng. Very happy with the service I received. She was very friendly and kept me updated. She provided me with the information I needed in a timely manner.
53 replies
39 months ago
Poor communication
Poor communication. I can't get through when I call, they don't respond to emails. The only thing they sent was the policy document, no communication after that, I don't even know if the policy is active.
132 replies
41 months ago
Fraudsters
Fraudusters. And their helpdesk is not of any assistance either.
0 replies
51 months ago
Disappointing service
Signed up for Fibre with WebAfrica on the 6th of Feb. Got an sms the next day that they have received my order, vumatel will be in contact soon for installation and that they have dispatched the router to their delivery partner. WebAfrica deducted money for connection fee and delivery. 13 days later no router, Vumatel has already done the installation. When contacting them via whatsapp, the agents give me different stories. Quite disappointing.
0 replies
104 months ago
Standard bank charges me banking fees for fraudulent transactions
I called standard bank to let them know that my cellphone has been stolen, and the person who stole it is using my cellphone banking to buy airtime, they told that they would block my card and deactivate cellphone banking. Days later I found out that cellphone banking was not deactivated and the person who stole my phone was still using it to buy airtime, they bought R780 airtime. Now Standard Bank is charging me banking fees even though they know that my phone was stolen, and if they had deactivated my cellphone banking as I asked them to do so, that person would have not bought a further R500 airtime. Standard Bank was just negligent.
122 replies
104 months ago
MTN sim swap horror
I lost my phone on the 22nd Sept, I called MTN the next day to do a sim swap and block the phone. 5 days later the sim swap has not been done and MTN has allowed the person who stole my phone to use my sim card and access my cellphone banking even after I reported to them that the phone and sim card have been stolen. The person who stole my phone has bought R 780 airtime and I believe they probably selling it, but MTN refuses to conduct an investigation on this.
122 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)