TF
Tony F
Active since Sep 2017
12
Reviews
0
Industries
Reviews
12 reviews34 months ago
Improved service levels in CAA
Most times when one has to deal with governmental departments, it usually turns into a nightmare. Bureaucratic fumbling and lack of knowledge of the very industry in which they work, is a major pitfall. That said, it looks like we are on an upward projectory with our dear CAA... and the last couple of interactions have been amazing! Admittedly, we did not always see eye to eye, but the manner in which the situation was handled was top shelf stuff. In the past, it sometimes felt like I was fighting a mind-numbing jobsworth that was just there to pass time to the end of the month. But lately, it has been all good. We are headed in the right direction guys! Thanks to Madeira Motaung and Thandi Mo***eng, for steering me in the right direction and getting my process going.. Be good!
0 replies
60 months ago
Musical chairs with Vodacom
Vodacom has become the worst telecom to deal with. Years ago, people were proud to say, "I am with Vodacom", now it is almost embarrassing. Their call centre is useless. The accounts dept. is pushing targets, but not listening to clients. The network tech dept. is totally absent .... and always "unavailable". As for the response time, well six months seems to be par for the .... no, make that one year!. I have sms's and other comms to prove my point, so if anyone at Vodacom is upset by my post, call me! I have levelled this challenge at them a few time already, but to no avail. But get terse with one of the call centre people, and suddenly the client becomes the person in the wrong. Well, good luck Vodacom, the future awaits those that deliver, you are obviously not one of those companies.
106 replies
61 months ago
Wicken's Butchery in Upington
I recently had the opportunity to visit Wickens Butchery in Upington. The service was very good, prices were very much in line with the industry, and the meat was of an excellent quality. Guys, well done, and thanks for the friendly treatment. BTW, the dry wors was worth the drive.....
0 replies
64 months ago
This is not "service".
When one hears complaints of poor performance in the "service industry", one is quick to assume that it originates in a governmental dept. Sad, but real, given the state of the country. Over the last two months we have been at odds with Vodacom over coverage. We recently relocated to Petit, in Benoni and fall into a gap between two towers in which the coverage is very poor. I logged a request for assistance to either install a booster aerial in the office, or alternatively, strike some "***gy-back" compromise with another network. The signal problem is a technical one, I know, but this is not the reason for my aggravation. I received a ref. number, and then a call from a call-centre informing me that the matter was receiving their attention, and that someone would come see us in the next ten days. Next thing, an SMS "This matter is closed, and please rate our performance, answer 4 questions...yada yada"!! Ok, this time back to Vodacom, this time at a retail outlet. new ref. number, new message, " We value your support.... yada yada.... matter closed" Ok, so we have not progressed, at all, and the service rating is ZERO, on all four counts. What now?
117 replies
69 months ago
Frozen meals
There is a "Frozen for You" outlet at the Farrarmere Square in Benoni, and the Redhead and I wandered in there to see what they had in store for us.... so to speak. A nice surprise! Lots of frozen meals at reasonable prices, including a few vegetarian dishes. Given the current C19 fiasco, I wondered if retailers like this would survive the *****ic deluge and remain commercially viable. I hope so, because the servings were very good and beats take-aways hands down. Please do try them out!
0 replies
70 months ago
Aircraft parts via Infinity Aviation.
With the hassles of shipping, couriers and covid, it is a pleasure to deal with a company that has a sincere interest in providing a reliable service. I needed parts for an aircraft and as the parts are made in the USA, one has to deal with finding the part, getting someone on the other side to send us the quote, then fight about stock levels, exchange rate, etc etc etc, Never mind the damn malaise that has beset the world during these trying times. Then I recalled that some time ago, Hennie from Infinity Aviation had come to my rescue. I soon had an estimate, clarifying the rand/dollar issues and expected delivery date. Despite covid, I got my parts, and soon my plane will be back in the air. Thanks guys!
0 replies
70 months ago
Collecting docs for me....
I had to call this courier company to collect my aircraft documents from Civil Aviation Authority and was already annoyed that I could not just pick these docs up myself. Things to a pleasant turn when a lady by the name of 'Angelique" assisted me. She directed me to the XOC website, told me how to deal with the questions posed on the site and left me with the feeling that someone had actually helped me. Thanks a ton!
0 replies
73 months ago
Netcare accounts.
Sometime in Dec 2019 I injured myself in the garden, and visited the Linmed Emergency Care for treatment, returning the next day again for follow-up. The service rendered was excellent and I would return to their hospital again, if the need should arise. So, in this digital age, we do not get actual invoices anymore, we just get a notification to submit payment, and the docs usually follow later. Now when I get a request for payment, I do a transfer asap. So I was surprised to receive a notification to pay.... even though it had been paid. Netcare persisted, saying that I had not paid, and so the conflict began. Proof of payment, telephone calls, the whole time consuming, aggravating exercise with an accounts clerk in the north somewhere, Nosiphiwo Buthelezi. Eventually, I called the local Linmed hospital, where I got to speak to a person who actually knew what was going on, a lady by the name of 'Sally', and to my dismay, find out that the two consecutive days are NOT recorded as one account, but are submitted and invoiced as totally different operations. At last, armed with the expanded version of the information, I was able to sort out the second payment. This could have been so much easier if the incumbent accounts person had been proficient. Lo and behold, My trials and tribulations with Ms. Nosiphiwo Buthelezi were not over. It is now four months later, many emails and "proof of payments" later, we have not resolved the issue. Is there a third invoice? Is the person really this incompetent? Or is there a computer system inability to define payments received? What gets my ire is that when you eventually make progress with the matter, Netcare staff try to make it as if the delay is all the client's fault. Well, I do not run their systems, nor is it not my obligation to understand their accounts system and therefore this problem lays squarely at their doorstep.
56 replies
76 months ago
Call centre training.
I do not believe that medical schemes were created to be deceptive, obtuse, or, in some cases, criminal. However, in recent times I have to question, either the intent of upper management, or the competency of both the management and the call centre staff. When Fedhealth launched their 'medivault' system a while back, utter chaos reigned. The call centre staff were not adequately trained, resulting in mass confusion about the plan. The confusion that was conveyed to members via the call centre was: That Fedhealth would pay the medical bills, and then claim it back from you by means of a debit order over 12 months. So, why pay for medical cover in the first place? They omitted to tell us that this was "Item NOT covered under the normal scope of your plan". Nice idea for cash strapped folk, but poorly executed. Even hospitals and Drs. were confused. This has since been clarified, but now we battle another problem. When the call centre do not understand a process or procedure, the are reluctant to escalate the query, instead, send it on to the next available call centre person in another dept. [In my case, a surgical procedure gets shunted to "Chronic"] Chronic declines it because it is not 'day to day ' medication, and sends us back to another dept.... and so on.... ad nauseam. How does one solve a problem, when the base line call centre cannot resolve the matter, but refuses to escalate it? And herein lies the rub. Due the hassles, myy wife suggested I switch to her medical aid in December, and I declined, seeing as I have been with FH for about a decade, I believed we can get through this. Perhaps My wife was right!
112 replies
76 months ago
Getting it right!
I have always contended that for a transaction to run smoothly, BOTH parties need to be prepared, and understand the requirements. Many times people complain about a supplier, where in fact, it is within the 'perception, expectation and misunderstandings' that the problem originates. Of late, I have been prepared when I visit a supplier like Manny's, for hardware, and specifically for cabinets. What a pleasure to get it done smoothly and proficiently. Where there has been the need to adjust, their advice has been most welcome and it has saved me money. Thanks guys!
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
4 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (50%)