JS
Jenny S
Active since Dec 2017
10
Reviews
0
Industries
Reviews
10 reviews11 months ago
Unhappy Vaulter
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to unlucky my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for 6 weeks!!! My data history is now completely out of date and they have access to all my financial dealings. I am extremely unhappy!
0 replies
15 months ago
Excellent Service
I received amazing service from iSwitch when I needed assistance to find missing Tokens - which I seemed to have mislaid. Their email responses were almost immediate! It is the type of service we had forgotten could exist. Well done Support Staff!
0 replies
44 months ago
Retentions/Cancellations
Cancelling a contract with MTN is like trying to get released by a crocodile! It cannot be cancelled at a branch. Then it takes anything up to 5 days to get a response from the relevant department. They calculate and give you the payment to be made and after making it, you must call THEM within 24 to 48hrs to tell them what they already know (i have received an SMS saying it has been received!). When calling the relevant number, nobody answers the phone. After listening for more than 10 minutes to endless adverti*****ts, I gave up! They take 5 days to answer an email, but I must call them between 24 and 48 hrs! What has happened to Customer Service?
0 replies
44 months ago
Fantastic Customer Service
What a pleasure it was to renew my Drivers Licence at Waterfall! They were organised and efficient! And as a handicapped driver I received special care.
0 replies
45 months ago
MTN unable to fix an incorrect ID number
Having tried unsuccessfully to get my ID number corrected on my MTN account, I am now appealing to Hellopeter! I have had a 3 month runaround! Customer care wants a copy of my ID. It’s not clear enough. I resend. They want it in a different format. Then they can’t do anything. I must go to a Branch. Branch says they have updated but I must wait 2 hours for the main system to update. It doesn’t update. Back to Customer Care. Back to a different branch. The field is greyed out. They can’t do it. I need to change my Banking details. My husband Passed Away. His account is about to be closed. If the payment bounces I risk being Blacklisted. I have requested that the account be changed to PAYG as this was my husband’s phone. Only an automated response. Second attempt I was called back - once! Missed the call! Help!
0 replies
45 months ago
Standard Bank Nicolway uncontactable!
Not only has Standard Bank Nicolway lost the documents they scanned in order to open an Estate Account for my husband’s Estate, but it is impossible to contact them either by phone or by email to discuss the matter! After my husband Passed Away I took originals of all the necessary documentation needed to close the account to Nicolway Branch two weeks ago. They were not able to open the account at the branch, but would send it to the relevant Business Broker who would close the current account and open a Estate account. And they would contact me in a couple of days! Not having heard anything I then emailed the Deceased Estate Department who confirm they have not received the request. I have tried for days to get through Nicolway by phone. It either doesn’t get answered or they say the person I dealt with will call me back. They don’t.
536 replies
71 months ago
Useless warranty
What is the use of an extended warranty when they expect you to return the product to Kempton Park for a refund?!! Even before lockdown with was unrealistic for most consumers. Under lockdown this is actually not possible!
105 replies
102 months ago
6 months of promises but no delivery
In June 2017, Martie, of The Garage Door People in Ballito, undertook to repair the garage door mechanism at our holiday apartment in Ballito. As we were then returning to Johannesburg, and as she assured us that the repair would be done in the following week, we made the payment of R1360. After many, many follow up calls, the repair has still not been done. We have heard excuses ranging from staff problems, to having to get the part from Johannesburg. We offered to collect the part. She would order it for us to collect. I am still waiting for the detail of the order after another 4 weeks. Now she has offered to refund us but only after she has returned the faulty parts to the supplier. I don’t see that this is my problem. Marty also no longer answers phone call from numbers that she recognizes. I would appreciate a full refund so that we can call in someone else to repair our door.
0 replies
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (60%)