CJ
Clayton J
Active since Dec 2017
20
Reviews
0
Industries
Reviews
20 reviews9 months ago
Vodashop/Cellucity Blue Route Mall - Terrible People
Vodashop/ Cellucity Blou Route Mall Worst experience. Perhaps they only give 100% to certain people. No customer service. Took a contract on a Wednesday, was called a hour later and told sim card wont be activated, very nonchalant, as if its a pen I forgot, then it took two days, going to Tygervalley Cellucity and 5 calls from my side to get it activated at 16:25 the Friday. Me having to drive to another shop, even if closer, is an inconvenience , takes time and costs money. They didn't once call me, always busy with a customer. Only called back twice after requesting it. Ebrahim the manager, is useless. The consultant was useless. The consultant, Melissa tried telling me the sim was already active since morning, it wasnt, i've restarted and powered off the device several times already, yet miraculously after speaking to her after 16:00 the sim was active aroung 16:25. Yet the Manager, Ebrahim, I spoke with before 12 the same day, clearly stated its not active and will need to find out why. Never called back and was always busy when I called back. Was assured the debit order goes off 2 days after the sim activation, yet, sim got activated at 16:25 Friday, and then debited the next morning. As soon you walk out the door, they no longer concerned with anything. Terrible non existent customer service. The Manager at Tygervalley Cellucity in 5 minutes was more helpful and friendly then the entire of Blue Route Vodashop /Cellucity with the exception of the Consultant who first assisted me, who was actually friendly and helpful. Definitely the worse customer service and being, can't even call it customer service. Since they havent called me once during the entire time, if it wasnt requested after they didnt take my calls.
0 replies
18 months ago
Most Useless Company Disney Pathetic Service
Appalling customer service. Don't know if they employ *********** people or if they are all just ***********. I couldnt get an OTP, the OTP's never comes through, I enquired, was asked for proof of payment. I have an active subscription, send two screenshots one from my bank, yet Britney said they can't verify proof of payment with this. Then asked to advise on cancellation and refund, and she just proceeds to cancel even after telling her again, I never said cancel. I have all the screenshots, yet they don't give me a way to provide them with it, they say they have the conversation, yet lie about is being said. Who can I contact regarding this? This Britney cancelled without me saying cancel. Do not sign up with them. If they cant help you, they'll just cancel your subscription or end the chat. 35 minutes on the phone also lead to nothing. They will say help chats are recorded and then lie straight to you what was said in those help chats. Britney, you are a terrible help chat agent. Aziwe, I expected you to do better and actually read that they I never cancel my subscription. Still waiting for my call back. #27012131 Folks, don't sign up with Disney, they are as useless as can be.
0 replies
28 months ago
Samsung Don't Give Software Updates to Flagships
Samsung strategizing that withholding Android 14/ One UI6 software update to flagship phone holders will lead them to buying their new flagship. I think they lie to consumers about their 4 year software update just so that people don't jump to Apple. Samsung, kindly confirm whether you have any plans of actually rolling out Android 14/One UI6 update for a Galaxy S22 Plus here in South Africa. It seems strange that cheap phones newer has already gotten the updates, yet the flagships haven't (Including S22/23 Ultras). You're supposed to be offering 4 years of updates. Is this your strategy of excluding the flagship owners knowing that they are the most likely financially capable ones of upgrading to the lastest soon to be released flagship? When will you roll out this update? This is quite ridiculous to think that a cheap Samsung with less than a quarter of this phone's hardware capacity or price, has already gotten the updates. I have a older Iphone, yet as soon as Apple releases a software update every phone gets it immediately. Samsung, granted the larger amount of phones, should still be able to prioritise and provide software updates much faster to their flagship phones.
384 replies
37 months ago
Assisted by Donovan Daniel, adding another vehicle to my existing policy
Assisted by Donovan Daniel, adding another vehicle to my existing policy. Most helpful and friendly agent that has assisted me with Insurance. Very concise and provided and explained all relevant information. If I could only have one Consulting/Agent, had the choice to deal with regarding my policy it would be Donovan Daniel. Real stark contrast from what I have experienced lately from the claims and complaints department of Momentum Insure.
53 replies
38 months ago
Useless Courier with Terrible Customer Service
CCD Couriers are useless courier company. My delivery was scheduled for between 10 and 12am. I've called 4 times throughout the day, 8:29, 10:15, 12:44 and 13:32, each time they say they will try and contact the driver and escalate it and get back to me. Not once did they. One SMS saying they experiencing delays, and driver would contact me, never did. Instead when I called the 4th time, they say they contacted me after 10am, which is a lie. If they blatantly lie like that, I'm sure they do it all the time and blame the clients/recipients. Next lie will probably be that the driver was outside and there was no one. They can't even get hold of their driver, and can't even tell me what will/can be done next, which just goes to show how pathetic their service is. Disappointed in Standard Bank for making use of this courier, not that any of the others are any better, but CCD has just been a waste of my time today.
56 replies
40 months ago
Pathetic, Terrible piece of garbage of a courier
Unfortunately couldn't give 0. 1 star is probably still too high of a praise for this sorry excuse of a courier company. No way to get a hold of you, your tracking shows parcels delivered when in fact it never has been. You are a bunch of fools. Your customer service are crooked, you wait in a queue starting at 18, when you eventually get to 1, you wait another 5 minutes and then jump to 12 in the queue again. Your delivery or subcontract delivery persons look more shadier and more crooked than any area of the people in a "high risk" deemed area from you. Funny that you are the only courier in all my years that have deemed a area high risk. You are pathetic, and I hope companies that make use of you realise just how pathetic and terrible your service is and you start to lose clients, which is what you deserve as in no way are you delivering a service that is worthwhile. You're a waste of space on the roads.
0 replies
40 months ago
Under Armour Change Your Courier
Excellent brand, but their online store need to get a better courier than dpd laser. What a sorry excuse for a courier company. Unde Armour, you will lose customers with every order where customeres need to deal with this courier.
0 replies
42 months ago
Samsung and their sly ways.
I bought/Upgraded to a Samsung Galaxy S22+ during the promotional period where you'd get a R2000 online Samsung voucher on the Samsung Members app. I already had a Samsung phone at this point. Once I had the actual S22+ the benefit dissapeared from the S22+. I contacted the Promotions department, sent proof of purchase did everything required. However, it seemed like a marketing strategy and everyone I spoke to had a different response. I've called all the different numbers I was given, sent to all the different emails I was given. Everything done correctly, yet, Samsung still refused, even pointing to their own terms and conditions of the promotion. This was in May of this year. After pointing out that the promotion was still valid and having spoken to a manager, I quickly received the response quoted below but nothing came of it. "Good day Clayton, Thank you for contacting Samsung, Kindly be advised that your query has been received and will be escalated and feedback will be provided as soon as it is available. Apologies for the delayed response and any inconvenience caused. Kind regard, Samsung Promotions Team" I still did not receive any follow up response to my emails. Samsung just uses these vouchers and benefits as a marketing strategy, maybe give away a few, but then flat out refused to honour their own terms and conditions in their promotions.
264 replies
42 months ago
Amateur Clowns, Go to a Proper Gym Instead.
Signed up with a consultant, he changed their copy of the contract afterwards, commiting fraud, when I informed them thereof, they, whoever amatuer day management they are, shrugged it off saying that consultant are not employed there anymore. I never set foot in that place, again. Been trying to cancel my contract, and while they eventually said my contract is scheduled for cancellation, did not respond again when I asked if another premium will go off. This is just a waste of a gym. Poor clown management. Old second hand equipment. Save yourself the frustration of dealing with this pathetic place and sign up with a proper established gym instead.
0 replies
57 months ago
Standard Bank Working with Thieves and doing Nothing.
Been with Standard Bank for over 13 years, and a presitige client. Submitted a first building claim with Standard Bank Insurance in January. Construction company, Calvert Construction, were allocated and did the work. One of the workers(without supervision) stole wine out of my cooler (during the alcohol ban period), I called the supervisor immediately after I noticed, and his (Malcom) response were that the workers said they didnt steal anything. Defense, that I think, they stole, they've been working for ages, and people leave their keys with them. He did not inform his Manager(Willenburg) of this. I informed Standard Bank, and they did nothing. Terrible poor service from someone who contacted me afterwards and just asked what I would like, but did nothing. Today I submitted another claim, and the same company were allocated, this time, the Manager(Willenburg) called, while courteous at first, I explained what had happened, he said he would let Malcom speak to me again. When I informed Malcom I do not wish to have them do any work, (Willenburg) second time of speaking, then became defensive and instead said I must just do what I feel I need to do. There was theft, yet, (Willenburg) turned it into a racial issue, about coloured people breaking and pushing other coloured people down. I don't understand how Standard Bank work with this company.
53 replies
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
18 (90%)